New Reviewer

Horrible sale service

Hello, I am writing this brief note so you can be aware Steve Raymen online operations connected to Car guru is very sketchy. First, I do understand the method of, getting the customer into the dealership used or new, cause perhaps you can persuade them into something else if you do not have what the consumer is actually looking for. But when there is a conversation, about needs and cost and knowing that my wife is suffering from cancer and chemo and I am an hour away I wanted to be honest, upfront and clear about needs and concerns. But when I get there the van I was looking for was sold the previous day but yet the sales person said come out assuring me....Neither he nor the sales rep he said to meet was there. And to be honest, the appt was 10:15 and I arrived at 10:26 am. I am not mad that it was sold, but frustrated that I was lied to, not informed and left my wife home alone in pain, which the sales person knew. When I texted him back about that there were no used vans on the lot like he promised, he never responded which makes it even worse, not as much as an apology. Is that how you really do business?
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ID
#1632215 Review #1632215 is a subjective opinion of poster.
Cons
  • Horrible customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Steve Rayman Chevrolet Customer Care Review

Steve Rayman Chevrolet - Simple Review #1471114116
Steve Rayman Chevrolet - Simple Review #1471114116
Steve Rayman Chevrolet - Simple Review #1471114116
I got the text quote from Steve Rayman at Smirna, Ga for a truck. I keep asking them if that is the price on the 2500 Silverado , diesel, crew cab , long bad ,2w/d with air conditioner. They kept said yes. When I got there. First they don't even have the truck that I want Second they quote me $10000 more Waste of my time
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ID
#899965 Review #899965 is a subjective opinion of poster.
Location
Marietta, Georgia
Service
Steve Rayman Chevrolet Customer Care
Reason of review
Poor customer service

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