Ronita Usz
map-marker Spartanburg, South Carolina

Sterling Resorts, Chili Pepper, Dune Allen, 30A South Walton, FL. Filthy vacation rental.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Mar 28, 2016

It is hard to get in touch with the office, in fact I only reached the company once, I got though to the Destin office, who were very helpful, considering this is not their property. I doubt we will hear from them but at least this post may alert others prior paying the deposit.

Original review Mar 27, 2016

See dirt in pictures below.

Air filter was matted. Furniture was broken see master bed propped up on logs. Dish washer was full of water, we cleaned out that filter. There were sticky splashes on on walls that would not photograph well and more. All the upholstery is as represented in the pictures below. The sheets were not clean, hairs! Cigarette butts were found around the property when we arrived (see picture), we cleaned that up. Read previous entries in visitor book, the family names have been erased for privacy.

We were given one night free and the bad cleaners came back and did another bad job. We were disappointed with the response of the property management. It took multiple calls to get a response.

The location was great but that was all. I see they are still not accurately describing the property after at least two known complaints. One bedroom is a closed in porch with its only access though another bedroom.

View full review
Pros:
  • Location
Cons:
  • Ability to resolve problems
Reason of review:
Bad quality
Lisett Bpo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nashville, Tennessee

Disgusting Room

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My wife and I booked a room through hotels.com at a Sterling Resorts Splash in Florida — 17698 Front Beach Rd, Panama City Beach, FL 32413. When we arrived at the front desk on March the 12th of 2015, we were told that the room is being cleaned. And we were asked to wait. We waited for around an hour. What the janitors did for an hour is still a mystery to us, because when we first walked into our room it smelled like a greasy machinery shed that a farmer had used over the years. There was absolutely no sign that the room had any recent cleanings. Apparently (according to other reviews) there are several guests that end up in HORRIBLE rooms and it turns out to simply be an “oops they got screwed” kind of deal to Sterling Resorts — in other words, some guests have to take the room regardless of the condition it’s in and Sterling Resorts doesn’t care as long as they get their money. It was our first and last stay at Sterling Resorts because of how they DIDN’T handle this situation.

1. When we first walked in the door there was the awful old greasy machinery shed kind of smell. And the carpet on the floor had lots of dark stained spots on it. We were not able to walk without shoes / flip flops during the entire vacation because of how the carpet felt on our bare feet. Stains would have been fine, but it felt as disgusting as it appeared.

2. We made our way into the bedroom where we found what appeared to be pubic hair on the bed. (I didn’t get a picture of the hair in the bed because my wife removed the sheets before I could get one).

3. Last stop was the bathroom… there were hair everywhere in the bathroom. On the sink and on the floor.

AT THIS POINT WE WERE CERTAIN THE ROOM WAS NOT CLEANED. WE WENT TO THE NEAREST WINN DIXIE AND GOT CLEANING SUPPLIES AND SPENT A COUPLE HOURS CLEANING THE ENTIRE ROOM FROM FRONT TO BACK.

In the details of the cleaning process we found…

4. The bathtub was coated with a dark residue. The disgusting part is that it was easy to clean. (The house keepers simply didn’t clean it). Easy to clean… simply rubbing against it with a wet finger removed the residue… means it would have become part of our bath water if we hadn’t cleaned it.

5. The bathtub drain was clogged.

6. The door handle to the balcony was broken and wouldn’t lock. We slept behind an unlocked balcony door.

7. The handle on the laundry machine was broken.

8. The iron was coated with some kind of brown grime. We couldn’t use it to iron our clothes.

9. The TV/DVD player didn’t work and had to be replaced.

10. Everything in the room was old. That would have been fine, but things didn’t work.

11. We got sheets and covered the couches with them for the entire stay. Considering what was on the floors and everywhere else… we didn’t want to take any chances on what might be on the couches.

12. All the dishes needed to be washed.

13. And the people in the room below us smoked as we were on the balcony trying to enjoy our morning. It was so bad we had to go inside for a while.

Why not just go home… you can’t really do that when you have two children with you that have been waiting for the vacation for weeks and all their friends are just a few miles down the road having fun. And the kid’s room wasn’t too bad. We asked for another suite, but were told there were no others available — 1902E was our only option. We spent around two hard hours cleaning the entire suite. It’s not something you expect to do when you spend this kind of money for a vacation.

We put in our complaints and a manager called us on the last day of our vacation and told us she would investigate the situation and call us back. She offered a refund for the cleaning fees. The refund would have been in the form of a gift card to their resort. We were and are not interested in coming / going back to Sterling Resorts Splash so we didn’t take the refund. It would have been useless. No one in their right mind would take a refund that requires them to come back to where they had the most horrible vacation experience. We would certainly not have paid for this kind of room if we had known the conditions.

We were told that the other rooms were not like the one in which we stayed in. That is certainly believable because if the other rooms were no better than ours, most people would have left unless they were in the same situation as we were — with kids and no money. We definitely learned that these people don’t know how to correct a wrong.

The manager did not call us back. We had to call her. When we eventually got in touch with her, she explained that it was determined that the room was not in bad shape. SHE WAS CORRECT BECAUSE: WE SPENT TWO HOURS CLEANING THE ENTIRE SUITE WITH TOWELS AND CLEANING SUPPLIES THAT WE PAID FOR WITH OUR OWN MONEY AND LABOR. That was the time we were supposed to have for relaxing after our long eight hour drive from Nashville, Tennessee to Panama City Beach, Florida. We CERTAINLY left the room in a MUCH cleaner and livable condition than we found it. So… of course… she didn’t find it dirty. She didn’t sound dumb, but her elevator apparently doesn’t make it to the top. (Which reminds me… we got stuck on the elevator on the 17th floor. People were using the stairs because the elevators kept getting stuck. They eventually shut them off).

Around a month or so later we called again to see if they were going to refund anything and they wouldn’t respond. (We are not the kind of people that let this kind of thing go until a wrong is made right at some level). We eventually got online and found email addresses and sent pictures to them that we took before we cleaned/as we were cleaning. The email address was for the wrong manager, but she agreed that the condition of the room was unacceptable and gave us the email addresses to the correct managers. Supposedly she also forwarded the pictures and emails to the HOA. At least she knew this was a problem that needed to be settled. However, the manager for room 1902E eventually called me to inform me that there would NOT be any refund / compensation of any kind. She said sorry it was a bad experience and hung up. Again, she seemed to be a sound minded person, but her elevator is still not repaired. She had a very careless attitude. Not sure why she even called.

If you are looking for a vacation, don’t let convenience and a name called Sterling Resorts Splash fool you… they are by the ocean… but you might not want to clean a disgusting room during your vacation.

View full review
Loss:
$1500
Reason of review:
Horrible management, disgusting room

Preferred solution: Full refund

27 comments
Guest

I better not get the same treatment, on my Bonus Trip, after going to Cancun. Things will not go well for them. I have an abrasive manner.

Guest

We don't post things like comment # 100**** below. However we are aware that it's possible to change the name of "anonymous" to any preferred name.

The actual "gingericda" has expressed concern that it was us that posted the vicious comment regarding the "confession" (comment # 100****) above. We obviously can't deny the unacceptable condition of the room considering the pictures provided. We were simply directed to this comment by the actual person (gingericda) that left the review of our resort.

We apologize for any inconvenience this comment may have caused. We would never leave a comment like the one above in retaliation of our guests.

Guest
reply icon Replying to comment of Guest-1003705

Thanks for the Heads Up!

Lisett Bpo

Correction: "rage" should be "rag" as in towel. There was no rage.

Just around two hours of cleaning. If you are an individual reading through here and find this you can contact us through our blog at: www . sterlingtrash .

wordpress . com

Guest
reply icon Replying to comment of Lisett Bpo

Why is this person's comment appear multiple times?

I'll post after my Bonus Vacation.

Lisett Bpo

Correction: "rage" should be "rag" as in towel. There was no rage. Just around two hours of cleaning.

Lisett Bpo

Correction: "rage" should be "rag" as in towel. There was no rage.

Just around two hours of cleaning. If you are an individual reading through here and find this through our post at: www.sterlingtrash.wordpress.com

Lisett Bpo

Correction: "rage" should be "rag" as in towel. There was no rage.

Just around two hours of cleaning. If you are an individual reading through here and find this you can contact us through our blog at: www.sterlingtrash.wordpress.com

Lisett Bpo

Correction: "rage" should be "rag" as in towel. There was no rage.

Just around two hours of cleaning. If you are an individual reading through here and find this you can contact us through our blog at: www.sterlingtrash.wordpress.com

Lisett Bpo

Our review on Sterling Resorts is absolutely and completely accurate. In fact, we are being mild in some cases...

e.g. the bathtub was in much worse shape than what you can see in the pictures... the rage used to clean it had much more of a stain than the picture shows because it washed off before I thought of taking a picture.

And the carpet was much more disgusting in person than you can possibly imagine by looking at the pictures. Etc etc

View more comments (26)
Lisett Bpo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nashville, Tennessee

Disgusting Room at Sterling Resorts Splash

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My wife and I booked a room through hotels.com at a Sterling Resorts Splash in Florida — 17698 Front Beach Rd, Panama City Beach, FL 32413. When we arrived at the front desk on March the 12th of 2015, we were told that the room is being cleaned. And we were asked to wait. We waited for around an hour. What the janitors did for an hour is still a mystery to us, because when we first walked into our room it smelled like a greasy machinery shed that a farmer had used over the years. There was absolutely no sign that the room had any recent cleanings. Apparently there are several guests that end up in HORRIBLE rooms and it turns out to simply be an “oops they got screwed” kind of deal to Sterling Resorts — in other words, some guests have to take the room regardless of the condition it’s in and Sterling Resorts doesn’t care as long as they get their money. It was our first and last stay at Sterling Resorts because of how they DIDN’T handle this situation.

1. When we first walked in the door there was the awful old greasy machinery shed kind of smell. And the carpet on the floor had lots of dark stained spots on it. We were not able to walk without shoes / flip flops during the entire vacation because of how the carpet felt on our bare feet. Stains would have been fine, but it felt as disgusting as it appeared.

2. We made our way into the bedroom where we found what appeared to be pubic hair on the bed. (I didn’t get a picture of the hair in the bed because my wife removed the sheets before I could get one).

3. Last stop was the bathroom… there were hair everywhere in the bathroom. On the sink and on the floor.

AT THIS POINT WE WERE CERTAIN THE ROOM WAS NOT CLEANED. WE WENT TO THE NEAREST WINN DIXIE AND GOT CLEANING SUPPLIES AND SPENT A COUPLE HOURS CLEANING THE ENTIRE ROOM FROM FRONT TO BACK.

In the details of the cleaning process we found…

4. The bathtub was coated with a dark residue. The disgusting part is that it was easy to clean. (The house keepers simply didn’t clean it). Easy to clean… simply rubbing against it with a wet finger removed the residue… means it would have become part of our bath water if we hadn’t cleaned it.

5. The bathtub drain was clogged.

6. The door handle to the balcony was broken and wouldn’t lock. We slept behind an unlocked balcony door.

7. The handle on the laundry machine was broken.

8. The iron was coated with some kind of brown grime. We couldn’t use it to iron our clothes.

9. The TV/DVD player didn’t work and had to be replaced.

10. Everything in the room was old. That would have been fine, but things didn’t work.

11. We got sheets and covered the couches with them for the entire stay. Considering what was on the floors and everywhere else… we didn’t want to take any chances on what might be on the couches.

12. All the dishes needed a washing.

13. And the people in the room below us smoked as we were on the balcony trying to enjoy our morning. It was so bad we had to go inside for a while.

14. The elevators broke and we got stuck on the 17th floor.

All we got was a cold phone call to let us know we wouldn't be getting any kind of refund. The way they didn't handle this issue is outrageous.

You can see more details along with other guest complaints at this blog: www.sterlingtrash.wordpress.com

View full review
Loss:
$1300
Reason of review:
Horrible management at Sterling Resorts Splash

Preferred solution: Full refund

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article