Sterling Property Management
Sterling Property Management Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sterling Property Management has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "I strongly advise against renting from Sterling Properties. My experience was plagued by unfair charges, poor communication, and improper withholding of my security deposit. Despite leaving the property in excellent condition, I was hit with excessive and unjustified fees, including charges for pre-existing issues. The property management is unresponsive and dismissive of tenant concerns. If you value transparency, fairness, and respect as a renter, I recommend looking elsewhere".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sterling Property Management has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "I strongly advise against renting from Sterling Properties. My experience was plagued by unfair charges, poor communication, and improper withholding of my security deposit. Despite leaving the property in excellent condition, I was hit with excessive and unjustified fees, including charges for pre-existing issues. The property management is unresponsive and dismissive of tenant concerns. If you value transparency, fairness, and respect as a renter, I recommend looking elsewhere".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
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Unjustified Charges and Security Deposit Withholding by Sterling Properties
As a former tenant of Sterling Properties, I am deeply disappointed with the treatment I received during and after my tenancy. My experience has been fraught with unfair charges, poor communication, and what I believe to be violations of the Oklahoma Residential Landlord and Tenant Act.
On December 28, 2024, my wife and I vacated the property, diligently cleaning it and even painting over scratches as instructed.
We returned the keys and carpet cleaning receipt on December 30, 2024. Despite our efforts, we were shocked to receive a letter claiming we owed $526.38, including unjustified charges such as $270 for rent, $267 for cleaning, and $754.78 for painting.
These charges are completely unacceptable. We left the house "spotlessly clean" and had already painted over scratches using paint provided in the garage. The rent charge is particularly egregious, as we had already vacated the property.
It appears that many of these charges are related to preparing the property for sale, which should not be our responsibility as tenants.
Throughout our tenancy, we faced persistent communication issues with Elizabeth Kanoski, the property manager. Our requests for information about lease renewal and changes to the lease period went unanswered.
After receiving the deduction letter, I made multiple attempts to resolve the issue with Elizabeth, but my concerns were consistently dismissed or ignored. It's clear that Sterling Properties has little regard for tenant rights or fair business practices.
Furthermore, many of the issues we're being charged for were pre-existing conditions. We have photographic evidence from November 2021 when we moved in, showing that the house was not in perfect condition then.
It's unfair and potentially illegal to charge us for these pre-existing issues.
I believe that Sterling Properties has violated multiple provisions of the Oklahoma Residential Landlord and Tenant Act, including improper withholding of security deposit, failure to provide itemized deductions, and poor communication.
Their actions have caused us significant stress, financial burden, and even affected our health as we worked to leave the property in good condition.
I am seeking a full refund of the improperly withheld security deposit, withdrawal of all unjustified charges, and a formal apology for the mistreatment we've endured. If this matter cannot be resolved amicably, I am prepared to pursue legal action to protect my rights as a tenant.
- Poor communication
- Unfair charges
- And deposit issues
Preferred solution: Full refund
User's recommendation: I strongly advise against renting from Sterling Properties. My experience was plagued by unfair charges, poor communication, and improper withholding of my security deposit. Despite leaving the property in excellent condition, I was hit with excessive and unjustified fees, including charges for pre-existing issues. The property management is unresponsive and dismissive of tenant concerns. If you value transparency, fairness, and respect as a renter, I recommend looking elsewhere
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