I went in to purchase a pair of eyeglasses that the attendant told me was $289 for frames and 99 for lenses. She then told me I got $100 off the frames and lenses would only be $60 with my insurance.She wrote me a receipt and ended up charging me $249 out of pocket...Read more
I purchased sun glasses at my local Sterling Optical Store, which seemed to feel to big for my face, however, the associated insisted that they were fine. I specifically asked, could I return them for a return IF I DECIDE THAT THEY'RE NOT THE RIGHT SIZE FOR MY FACE,...Read more
My name is David Jones have a customer sterling optical my union rep wanted me to go to go to Sterling up to go and get a copy of my script so the company could make me some safety glasses I went to sterling optical your Niagara Falls store across the street from the...Read more
Eyeglass Replacement Review
Purchase eyeglass and warranty having problems getting replacement under a year old.
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The woman was extremely rude. She offered me no advise or help excepting to buy another frame. it wasn't her problem. I took in my own script from my Doctor and I am going through medicade, at 74 all I have is my Social Security. I took the glasses but they need to be...Read more
I didn't like
Where to start? My family has been with Sterling for years despite the rude receptionists and phone calls not being returned to make appointments. I like and trust the Dr.'s and the selection of eyeglasses. This time I decided to get my eye exam for contacts even...Read more
I have been a patient of sterling optical in the bay shore ny mall location for many years. Always going to them for eyeglasses and contacts bcause they take my insurance coverage. I have moved to florida and am on a fixed disability payment after falling at work and...Read more
I have been going to sterling optical for years. All four members of my family wear glasses or contacts. The last time I went to them my PD was measured incorrectly resulting in lenses that made me dizzy, caused headaches and made me nauseous. I returned to the store...Read more
About 6 months ago I purchased 2 pair of glasses for the Ithaca New York location. The sales staff misled/lied to me that the glasses come with a year warranty on frame breakage. Well they broke and when I tried to have them repaired/replaced I was told I did not in...Read more
After being told that they would honor my groupon over the phone, the manager at the Brookfield, WI store refused to honor my Groupon because I have insurance for a small portion of my glasses purchase. He claimed that the Groupon was not good with any other "offer". ...Read more
Sterling optical in Farmington New York has the worst customer service i have ever witnessed. I went for new contacts and after my exam they tried telling me that i would have to pay 200 dollars more then what they said when i called. This lady should mind her own...Read more
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