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I went in to purchase a pair of eyeglasses that the attendant told me was $289 for frames and 99 for lenses. She then told me I got $100 off the frames and lenses would only be $60 with my insurance.She wrote me a receipt and ended up charging me $249 out of pocket...
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Anonymous

Laurie Omg. So maddening. Ugh I'm sorry. Won't be making an appt there!!Thanku for your review!

I purchased sun glasses at my local Sterling Optical Store, which seemed to feel to big for my face, however, the associated insisted that they were fine. I specifically asked, could I return them for a return IF I DECIDE THAT THEY'RE NOT THE RIGHT SIZE FOR MY FACE,...
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I didn't like
  • Manager is rude and disrespectful
#911186
Reply to reviews
My name is David Jones have a customer sterling optical my union rep wanted me to go to go to Sterling up to go and get a copy of my script so the company could make me some safety glasses I went to sterling optical your Niagara Falls store across the street from the...
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Eyeglass Replacement Review

#539388
Purchase eyeglass and warranty having problems getting replacement under a year old.
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The woman was extremely rude. She offered me no advise or help excepting to buy another frame. it wasn't her problem. I took in my own script from my Doctor and I am going through medicade, at 74 all I have is my Social Security. I took the glasses but they need to be...
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Anonymous

Anonymous Wow I don't feel crazy anymore! I thought it was ME when glasses came in not fitting or crooked. And it's at the same location.Seen tons of bad reviews on Sterling and it seem...

1.8
I didn't like
  • Rudness
  • Disrespectful
#679098
Reply to reviews
Where to start? My family has been with Sterling for years despite the rude receptionists and phone calls not being returned to make appointments. I like and trust the Dr.'s and the selection of eyeglasses. This time I decided to get my eye exam for contacts even...
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I have been a patient of sterling optical in the bay shore ny mall location for many years. Always going to them for eyeglasses and contacts bcause they take my insurance coverage. I have moved to florida and am on a fixed disability payment after falling at work and...
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I have been going to sterling optical for years. All four members of my family wear glasses or contacts. The last time I went to them my PD was measured incorrectly resulting in lenses that made me dizzy, caused headaches and made me nauseous. I returned to the store...
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About 6 months ago I purchased 2 pair of glasses for the Ithaca New York location. The sales staff misled/lied to me that the glasses come with a year warranty on frame breakage. Well they broke and when I tried to have them repaired/replaced I was told I did not in...
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After being told that they would honor my groupon over the phone, the manager at the Brookfield, WI store refused to honor my Groupon because I have insurance for a small portion of my glasses purchase. He claimed that the Groupon was not good with any other "offer". ...
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Sterling optical in Farmington New York has the worst customer service i have ever witnessed. I went for new contacts and after my exam they tried telling me that i would have to pay 200 dollars more then what they said when i called. This lady should mind her own...
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Anonymous

customer service Its to bad a grown man needed to be so rude not only to the staff, but also to his own mother...