Sterling Automotive Customer Care Review

I have purchased three vechiles at Sterling Automotive in Opelousas Louisiana, all great experiences. However, I can not say that as of today . My vehicle is not even 2 years old and I am having problems with the transmission. As a matter of fact, this is the second time that I had to bring the car in. The service was horrible and a few of the employees were out right disrespectful, referring to me as babe and hunney. I was told that was because they were born and raised in the South. How ridiculous is that! I called to check on my vehicle several times and they hung up the phone. Then, I was told that they would give me a rental car. They needed the declaration page of my insurance. It was after 5 o'clock, the insurance company was closed. The lady assisting me called the owner, who stated all I can do is offer her a ride home. This would leave me without any transportation because my husband works at night. Sterling Automotive is always stating that the service is great after you purchase a vehicle , that's nonsense, the service is horrible!!!!!!!!!!! this is the second time
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ID
#851033 Review #851033 is a subjective opinion of poster.
Location
Carriage Club, Colorado
Service
Sterling Automotive Customer Care
Reason of review
Poor customer service
New Reviewer

Would not honor factory coupons for oil change

When a new car company takes over a dealership is the new company required to honor factory discount coupons given at time of purchase? The new Hyundai dealership which took over the original place where I bought my car refused my $40.00 discount coupon sent to me by the factory when I purchased the car new. This coupon states "Valid between 48,000 and 51,000 miles." The original seller has taken care of my car with regular check ups according to my automotive maintenance plan. Previous dealership: Courtesy Hyundai Present dealership: Sterling Hyundai Both located in Lafayette Louisiana
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ID
#148773 Review #148773 is a subjective opinion of poster.
Location
Lafayette, Louisiana

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Customer Care

Summary

Sterling Automotive Group is an American car retailer company. It deal with such brands as Chrysler, Jeep, Dodge, Ram, Sunbelt Motors, Buick, GMC, Hyundai, KIA Motors, Suzuki. Company sells new and pre-used cars. The web site of the company is very easy to navigate. Customers can use CarFinder option, to get all necessary information about particular vehicle. Dealing with Sterling Automotive you can search for cars in your own or request professional help of sales staff. In addition, company offers to set up a test drive to make sure the car you have chosen meets your expectations. Company offers financial options.

Sterling Automotive reviews and complaints

Sterling Automotive is ranked 1363 out of 4367 in Dealers category

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