Stepss
Stepss Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stepss has 1.8 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Review authors value the most Location. Consumers are not pleased with Discounts and Special Offers and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Anonymous
Stepss Customer Care
Hi A month ago I went to Jackson Square for a walk and purchased two pairs of sandals. The first pair started ripping from the side and they were kind enough to exchange. It took me over 3 visits to have them changed. Now the new pair that I just exchanged for the other broken pair is doing the same thing. I would not recommend this store to anyone the quality of the shoes is horrible I guess you pay for what you get. I am so disappointed shoes should last longer then one or two weeks. Very very disappointed and will never shop here again, Horrible service
Loss:
$100
Reason of review:
Bad quality
Preferred solution: Full refund
Dhani Goa
Purchased Graduation shoes for my daughter.
My daugter and I went graduation shopping at Eastgate Square in Hamilton. We purchased the dress first then qent shoe shopping. My daughter saw these heels so she tried them on and said I like these I told her let's look around the mall first the young lady working said there isn't any other shoe store's in this mall. We purchased the shoes continued on shopping and low and behold there were several store's caring heels. So we went back to Stepps to return her shoes based on her lies. The girl said sorry no refund only exchange I said you never mentioned that to me nore is there a sign stating that. It's printed on the back of the receipt. "Little late". I told the girl that there should be a sign posted at the cash register. The receipt doesn't say anything about exchange with equal or greater value. So I said to my daughter with a wink how about these they were have the price of the other's. My daughter agreed the girl called her manager spoke in english then switched to some foreign tongue right in front of us. The girl got off the phone and said only store credit if the exchanged item is less than original purchase. DO NOT BUY ANYTHING FROM THIS STORE OR ANY STEPPS BY WHAT I'VE READ IN OTHER REVIEW'S AFTER MY EXPERIENCE. THERE IS A REASON THEY ARE NOT APART OF THE BETTER BUSINESS BUREAU.
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
Acton, Ontario
Stepss Return Policy Review
Do not purchase anything they are good at opening and closing stores. I have a pair of boots as gift that r too small and i cant return no store will honor my return. Will report to bbb
Reason of review:
Poor customer service
Anonymous
Oshawa, Ontario
Return policy
Apparently they have a no return policy but don't let their customers know about it. I tried to return boots and they wouldn't take them back because they have a tiny sign hidden in the back side wall where no one looks and they use this to say it's policy. The store manager wouldn't even talk to me. She left two young girls there to deal with my anger. I hadn't even taken them out of the box they came in. Nobody has this policy anymore.... I even return a scratch and dent clothes drier to a store with no questions asked. Stay away from this store.... They have no scruples!!!!! They are the worst store ever.
Loss:
$170
Cons:
- I did not like
Reason of review:
Return policy
Preferred solution: Full refund
Anonymous
Windsor, Ontario
Review in Footwear and Clothing category from Windsor, Ontario
That is really looks like Indian story ,!!!!!!! I alway shop at that store with all my friends , we alway get the best deals ever and good quality , I got my boot a month ago ( it's Steve Madden brand ) for 89$ only!!! The regular price for that shoe from Steve Madden website is 135$ , I got All my shoes from Stepss I never have a problem with their returning policy I did exchange to many time and we got the best customer service ever specialty when the manager is their he alway give us a good deal and he give all my friends free store credit !! The reason I wrote this comment is We must be fair in judging people , Truly Helen
Reason of review:
Good customer service
Anonymous
Ajax, Ontario
STEPS SHOES REVIEW - WORST STORE EVER
You can find all of their shoes at the flea market for $15-20 and they sell them for anywhere from $110-130... They have the worst quality in the world all their shoes are from China they are way over priced and often have many damages or even nails sticking out the bottom. I even cut my toe on it once. They tell their employees to lie to people about how their shoes are water resistant and -25 below. When in reality these shoes are not water resistant at all and actually are the opposite. Your feet are likely to just freeze in their shoes. I HIGHLY RECOMMEND NO ONE BUY THEIR SHOES. HAVING WORKED THERE FOR A YEAR LET ME BE THE FIRST TO TELL YOU THEY SUCK!! THEIR POLICY SUCKS ONLY BECAUSE THEIR SHOES DO AND ONCE THEY GET YOU TO BUY THEM THEY TRAP YOU!!!!
Reason of review:
Bad quality
Anonymous
Stepss - Defective Sandals Review
Same story! This is my email to their customerservice@***.ca I think that after reading several reviews they will ignore me :( I bought a pair of sandals on July 16, 2014 at your Oshawa, Ontario location. Two weeks later they broke. I only wore them indoors in my office. I took them back to the store unaware that your policy is no refunds. I demanded a refund as this product is defective. I don't want an exchange. The manager has no authority to refund customers. She took my name and my phone number and said that she would call me back as she needed an authorization to do a refund. She also took my sandals. So now I have no sandals and no money. It's been one week with no phone call. I have answering machines on both my cell and home phone. I decided to call the store just now to ask what is going on. They have no idea who I am or what happened and the store owner is gone on vacation until the end of the month! How convenient. I want my money back now! What kind of customer service is this? I would also like your head office phone number.
1 comment
Anonymous
Mississauga, Ontario
Rude employee
I was trying on boots as one does in a shoe store..(the Dufferin Mall location,) and I had returned a third pair saying they did not fit, and was waiting on a fourth. The employee then said "Ok, are you sure you want to try these, because like I don't want to keep going back and forth to get you another pair". Thinking I must have misunderstood, i replied "Im sorry? " To which she responded.. "This is the fourth time I've had to go to the back". I then said "Ok, and as I understand, having worked in a shoe store myself, that's your job" to which I was met with "whatever". When I asked to speak to a manager..lo and behold, she's the manager. I had the same difficulty getting hold of a number for head office to place a complaint. Stepss.. if you don't get your act together and hire people who have customer relations skills.. you will go out of business. You've certainly lost mine.
3 comments
Anonymous
Kitchener, Ontario
Terrible Management
I am going to set aside my issue that I have with their "No Returns" policy for a minute and tell you my major issue: the Store Manager. When I returned to the store the next day to try to resolve my issue, the Sales Associate called the Store Manager to discuss it. I wanted to explain my issue, so I asked if I could have a word with the manager. The Sales Associate asked the manager if she would speak to me and she flat out REFUSED. I find that kind of conduct appalling and unprofessional and will never shop at Stepss again. The Sales Associates were helpful and friendly, fyi. It was just management that doesn't seem to know how to handle customers.
Loss:
$49
2 comments
Anonymous
Windsor, Ontario
Do not trust their Return Policy!!!
Purchased three pairs of boots all listed at $170/each at the Windsor location during their buy 1 get 2 free sale. I told the manager that I wasn't from Windsor and asked him if I could exchange 1 of the 3 pairs at another location, and he told me "Yes, no problem! London has a location". He also said he would extend the exchange policy to 30 days instead of the 14 days for exchange but did not indicate this on the receipt. When I went to the London Stepss location just 1 WEEK after making my purchase at the Windsor location, they would not exchange my boots for another pair of the same value because I was only returning 1 of the 3 pairs, so they would only honor $64 ($170+tax divided by 3). The manager then called the Windsor manager and had a length conversation with him in the back room of the store, so I could not hear, then gave me the phone to speak with the manager from Windsor, who went on to say that he did not say that I could return the boots at the same value and gave me the same *** spiel about $64. So the value of an overpriced $170 pair of boots drops its value down to $64 because I only wanted to return one pair? So I told him fine, I'll return ALL THREE pairs, purchase back the two that I wanted to keep and still exchange the pair I didn't want for the same value in another pair of boots. Despite offering to return ALL THREE as per their "policy", he said no I cannot do that, the buy 1 get 2 free is FINAL sale. Well, no where on my receipt does it say FINAL sale, nor does their policy say that you have to return ALL three pairs of shoes to exchange the same value of boots for another pair. The manager at the White Oaks Mall - Sahal, went on to tell me that he had a 3 way conversation with their head office and the manager at the Windsor location - Abdula, and told me that the only thing that they could do for me was return all three and give me a credit of $170+tax. When I asked for their head office number, he gave me their store business card and told me that I cannot call head office from their store and that I could find their number on the website provided on their card. Well, when I looked up their website on my phone, the website said "coming soon". When I went back into the store just a few minutes later, their sales clerk told me he just left. When I asked her for the head office number, she told me she had to call her boss for the number. After a length discussion with him over the phone, she gave me a website and told me that their head office did not have a number. Pardon? A head office doesn't have a number? Are you kidding me? Everything about this situation says BAD BUSINESS all over it! Do not waste your time at this terrible store. They will rip you off to their best of their lying abilities.
Loss:
$170
1 comment
Anonymous
Was an employee of stepss
I worked for stepss for about 4 months and gave them everything I had and worked my butt off for them.. The problem being is that I never once a got paid on time and the check were always late at least 3 days which when your working to live that doesn't work.. As well the owner would tell people don't cash your heck for a few days which was not right!!! I would like to tall anyone thinking of apply to any steps be very careful as I wouldn't want this to happen to you!!! I don't believe that is right for any employer to be able to hold or not give out checks when they are due as an employee we have the right to get paid on time.
Anonymous
Toronto, Ontario
STEPSS SHOES STORE , TERRIBLE COSTUMER SERVICE
This Review is about STEPSS the shoe store. I bought a pair of sandels from STEPSS in square one mall. I took them home and walked around in them for five mineuts to see if anything changed, and it didn't, infact I got six blisters on my feet. The shoes felt like I was walking on a piece of wood, there was no cushioning at all. I paid $60 for these shoes. I took them back three weeks later because I was out of town for two weeks. I gave sales person the recipt and asked for an exchange. He asked me if they were worn and I said no. He then goes on to saying that he is not a nice person. I just stood there being yelled at and being told that I am a lier. The guy then went on to threatening me saying he would call security because he did not need to deal with liers, and that he didn't care if I spoke to the store manager because he wouldn't lose his job. This guy was extremly rude and when I was leaving I turned and said I made a big mistake coming to this store and the man said I am so sorry you made that mistake. DOES THIS STORE NOT HAVE A CODE OF CONDUCT FOR ITS EMPLOYEES?? APPERANTLY NOT!!! DOES THIS
12 comments
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Hi,
I'm sorry to hear about your problem. Please come in to the Scarborough Town location with your receipt and we will speak to Oshawa.
Ask to speak to Negin or Ahmed. You can call first to make sure we are there 647.342.5636
Thanks,