Maggie F Vra

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Verified Reviewer
| map-marker Tampa, Florida

Deceptive business practices.

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Stepps Towing - Deceptive business practices.
I was quoted "around $200" to tow my vehicle to a repair shop maybe 7 miles away. After the vehicle was delivered to the shop, the invoice was $438. Apparently, the $185 hourly rate starts when the dispatcher calls the job to their truck. This was not mentioned during my call for service. The Stepp's business is basically 4 to 6 miles from where the vehicle broke down but it took an hour to get there. How convenient for Stepp's.. In my opinion this has very deceptive business practices. I do not recommend using Stepp's!
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Loss:
$185
Pros:
  • Vehicle was towed
Cons:
  • Overcharged and deceptive business practices

Preferred solution: Price reduction

User's recommendation: I do not recommend using Stepp's Towing!

Mark Mim
map-marker Orlando, Florida

Worst towing services they destroyed my car

Stepps Towing - Worst towing services they destroyed my car
Alert this person its very responsible they will damage your property and they will say they will pay for it but then just offer you a low ball when they are 100% responsible for the damage! use another service they take more than 90 min to get to you!!. do your business with other company more responsible!
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Loss:
$1200
Pros:
  • Nane
Cons:
  • Everithing
Reason of review:
Damaged or defective

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