New Reviewer

Terrible product and service...buyer beware

I hired Stephens Door to repair my malfunctioning garage door a few months ago. The door was not staying shut when i closed it. They fixed the problem temporarily, but now the door is opening on its own again. They offered a 12-month warranty which they now refuse to honor. My garage door is broken again. It will not stay shut when I close it. It rolls back up and is a security risk. Stephens never fixed the problem. I called to request a service tech fix the problem for good, but they said they would have to charge me again. Their motto is: "Fixed Right the First Time." What a joke!!!! Beware of this scam. If you live in southern Illinois and are having problems with your garage door/opener, DO NOT CALL Stephens.
View full review
ID
#1334420 Review #1334420 is a subjective opinion of poster.
Location
Caseyville, Illinois
Service
Stephens Garage Door Service Garage Door Repair
Reason of review
Warranty issue
Loss
$160
Preferred solution
Full refund

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