Teran Qmu

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Verified Reviewer
| map-marker Lens, Pas-De-Calais

Replacement piece

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Original review Aug 13, 2023
Bonjour je vous et envoie beaucoup de mail sans réponse de votre part ..voilà j'ai acheté un splash de Smythvin a Smyths aucune pièce avec le jeux eaux je les acheté pour l anniversaire de mon fils lundi très dessus pour mon fils je ré voulut con règles le problème si possible de voire pour les manques de pièce manquent merci de votre retour
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Anonymous
map-marker Evington, Virginia

Missing ***

I bought the kitchen set for my granddaughter for Christmas and its missing the *** to the oven door
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Anonymous
map-marker Ossining, New York

Still waiting for missing items

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I purchased a Step2 rainforest water table. The 13 piece accessories were missing and the water plug for the table
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Ariel T Wba
map-marker Memphis, Tennessee

Direct deposit

Step2 - Direct deposit
It was an error with the account number, but now the error is fixed I was trying to see if step could put the payment through, so I could get my check
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Holly, Michigan

Someone is ask rewards

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Hi how are you.. I have $13.00 dollars left someone is ask 9.90 reward idk why ask me money from me that company for reward
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Aqib Lwd
map-marker Upper Darby, Pennsylvania

Account problem

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My daughter had $70 on her old step card. Since we opened Jocelyns account she had lost her card got a new email and new phone number how do I get the money off of that card to a new card
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Luis m B
map-marker The Bronx, New York

Canceling subscription

What happened is you are bank take money aut automatic to my acount ,every week. And idonts aurhorise
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Loss:
$300

Preferred solution: Full refund

Anonymous
map-marker North Little Rock, Arkansas

Lost my phone cant get my money

My send money to my old phone that broke so step told me I have to make a new account so I didn't that because step went at me in my old account so that send money to my step account but it want to my old account not my new account in my phone broke so I can get in to my old account to get my money my send to me so how do I get my money to come to my new phone in my new account
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Anonymous
map-marker Tulsa, Oklahoma

Lost my phone cant get my money

I sent my daughter 15 dollars but her phone got ran over so where did the money go. It's still pending what do for her to get the money help
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Loss:
$15

Preferred solution: Full refund

Lupe T Vzk

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Verified Reviewer

Replacement car horn battery

Looking for a part and need help. I have an older model step 2 car and the steering wheel has a horn and a button on each side of the horn. One makes the sound of a blinker and the other makes the sound of a engine starting.
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Preferred solution: Replacement oart

Pat S Fhn

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Verified Reviewer
| map-marker Streetsboro, Ohio

ID product

Step2 - ID product
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Is this still available to order? Cost on this item. No number shown on this product. See pictures. Call me 952 688 ****
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Preferred solution: The step 2 wagon/tote has no Step 2 product #

User's recommendation: Trying to find out cost on this product and if it is still available to order.

Gina H Xxy

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Verified Reviewer

I contacted the company to see if I could buy a replacement part. I was informed they do not have replacement parts for the Woodland Climber II. They have replacement parts for many of their items.

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I had contacted the company to see if I could buy a replacement part for my grandsons Naturally Playful Woodland Climber II. The Derecho that hit Iowa on August 10 tore the Woodland Climber apart. The wall with the wheel broke into two pieces and I was hoping to replace the wall so grandpa could put his grandsons climber back together. I bought this for my grandson at Christmas time. He was only able to use for the last 6 months. He just turned two so he was able to go up and down the ladder and slide on his own. He thoroughly enjoyed it...I was told they do not make replacement parts. I was very disappointed to hear that. I have bought many Step 2 products for my grandchildren over the years. I can honestly say I will think twice before I buy any more items.
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Loss:
$300

Preferred solution: Let me purchase a replacement part so I can put the Woodland Climber II back together so my grandson can continue to enjoy playing on it. The Derecho (inland hurricane) destroyed it. Who knew the winds would destroy it, I sure did not.

Roxanne M Gbb

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Verified Reviewer
| map-marker Rochester, New York

Missing Parts

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No hardware was included in the box.
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Preferred solution: Deliver product or service ordered

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