Step One
Step One Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Step One has a 4.1 star rating from 5 reviews with 50% of users likely to recommend; overall sentiment is mixed with recurring praise for product variety and website but frequent service issues.
Key Takeaways for Future Customers
- Check Step One reviews for product fit and expected medium price level before buying.
- Expect good product selection but verify delivery and order status proactively.
Negative Feedback / Risk Areas
- Repeated Step One customer complaints cite non responsive customer service and problems with returns.
- Multiple reports of missing order confirmations, password reset loops, and undelivered purchases.
Positive Feedback
Customers note nice pants, diverse product range, and a usable website experience.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Step One has a 4.1 star rating from 5 reviews with 50% of users likely to recommend; overall sentiment is mixed with recurring praise for product variety and website but frequent service issues.
Key Takeaways for Future Customers
- Check Step One reviews for product fit and expected medium price level before buying.
- Expect good product selection but verify delivery and order status proactively.
Negative Feedback / Risk Areas
- Repeated Step One customer complaints cite non responsive customer service and problems with returns.
- Multiple reports of missing order confirmations, password reset loops, and undelivered purchases.
Positive Feedback
Customers note nice pants, diverse product range, and a usable website experience.
Media from reviews
No customer service
- Customer cannot return items due to missing return label or address.
- They emailed step one multiple times but have not received a reply.
I rang step one & all so emailed step one about 4 or 5 times but to no avail still waiting on the return label or an address to return them to or to fill out something online so they know its coming but this has been going on for a while. I still have the items I brought and I still cant return them because I dont know where to send them. This is not real good one so if someone could get back to me tell me how to do this very much appreciated.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to find status of order
- Money charged for a UK underwear order on April 23; no confirmation emails.
- Account access and password reset fail; emails loop; no phone number.
I raised a problem with my order, they promptly responded and my problem was resolved
i ordered some underwear in the UK on April 23rd. Whilst the money has been taken, I can find no emails from Step One confirming the order.
I cannot get into my account; the reset password does not work.
The customer query email does not work; both end up in a loop about confirming you are human, and there is no telephone number on your website. Is my order being processed?
- Nice pants
- Customer service is non existent
Preferred solution: Deliver product or service ordered
Can’t get my order to work
- User can't place an order; the site shows it as not completed after multiple attempts.
- They want a call at 041264**** for help.
I need help to place my order it will not work for me l need to talk to someone regarding the order as l place it on the site but it continues to come back as not completed yet l have had a number of different people look at it and they dont see what is wrong
Please call me on 041264**** l need help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStep ones cause of viral contact with social media
- They want a department rep to provide clearer guidance.
- They are 61 years old and becoming more viral after a blue lagoons video.
Review is hoping that someone from your department can speak to me with more clarification and point. I am sixty one hot years old.
I have held onto the buzz of step one and company like a dog with a bone. Had several family rows because I tried to keep it quiet.
I am becoming more viral. Since I did a quick sexy video in blue lagoons
- You need a fan base
- You definitely need to have your own headlines that are personal
- Busybody interference will do your head in
- People literally will take it off you for themselves
User's recommendation: Step on it and do it do it, it’s worth the steps I took although one must have broad shoulders
Poor quality, poor service.
- Bought 3 pairs six weeks ago and have holes.
- Tried to contact customer service but never received a verification code.
Bought 3 pairs 6 weeks ago now got holes in them, tried to contact customer service however after writing complaint they said they would send a verification code to submit complaint, this never materialised.
User's recommendation: Don't buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Purchase has not arrived
Company fixed the issue and I have been provided with apology. Email to the company, goods were replaced and received.
My purchase of 2 pairs on mens underwear have not arrived
Post office Tracking number
33QPM013489****00935005
Please advise me where my purchase is.
Regards
Dr Marilyn Tench
Preferred solution: Deliver product or service ordered
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There was an issue with delivery with my purchase not delivered nor returned to sender. StepOne have resent my order and this arrived this morning. I am very happy with the outcome.