Step Ahead Computers
Step Ahead Computers Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Step Ahead Computers has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied; recent recommendation: "Steer clear of this Business completely!". Complaints target customer service, limited product diversity, and a high price level.
Positive Feedback
No positive aspects were reported in the single review.
Negative Feedback / Risk Areas
- High diagnostic fee and aggressive upsell led to Step Ahead Computers customer complaints.
- Allegation of misleading diagnosis and potential hardware risk.
- Poor customer service and limited product/service options.
Key Takeaways for Future Customers
- Read Step Ahead Computers reviews before visiting.
- Confirm pricing and ask about billing, refunds, or membership terms up front.
- Consider second opinions for diagnostics and avoid relying solely on one repair shop.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Step Ahead Computers has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied; recent recommendation: "Steer clear of this Business completely!". Complaints target customer service, limited product diversity, and a high price level.
Positive Feedback
No positive aspects were reported in the single review.
Negative Feedback / Risk Areas
- High diagnostic fee and aggressive upsell led to Step Ahead Computers customer complaints.
- Allegation of misleading diagnosis and potential hardware risk.
- Poor customer service and limited product/service options.
Key Takeaways for Future Customers
- Read Step Ahead Computers reviews before visiting.
- Confirm pricing and ask about billing, refunds, or membership terms up front.
- Consider second opinions for diagnostics and avoid relying solely on one repair shop.
Turn one complaint into a collective action
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Yucaipa, California
This place is no Bueno!
- - Replaced graphics card; wiring was crossed, PC wouldn’t POST at first.
- - Two days later HDD diagnosed as bad; diagnostic was $90 and OS/HDD quote was $300.
My issue is not resolved. I had an issue with booting to windows.
Instead of fixing it the owner decided to wipe my hard drive and tell me it was broken. He said I needed a new hard drive AND a new Windows OS! He wanted $300. I just feel like that is a shady business model.
This guy is a huge rip off.
I got my computer back and fixed it myself. My hard drive is fine.
I replaced my graphics card in my PC. I got the fans and the fan controller wiring a little crossed up and my PC wouldn't POST correctly.
I could turn it off and back on and it would boot up just fine. I brought my PC to Step Ahead Computers and he charged $90 for a diagnostic which is kind of high... Two days later the guy calls and tells me that my hard drive is bad. He says that I need a new HDD and OS.
it would be $300 more!
Clearly the guy was lying just trying to scam me! I really hope he didn't mess up my hard drive.
- Overpriced
- Real shady business model
Preferred solution: Full refund
User's recommendation: Steer clear of this Business completely!
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