Lynnora S
map-marker District 8, Maryland

Do Not Send Your Loved Ones Here

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user May 14, 2019

As of 5/14/2019 (Tuesday NOTHING has changed or been resolved. In fact it's gotten worse!

Yesterday Monday the residents were notified there was going to be a "planned power outage" as of 8:00 pm that night. They were told to make sure they had their lanterns ready and the batteries were in working order. My Mom moved in in October, and she never GOT a lantern! It was also extremely COLD yesterday, but the outage was planned.

She piled on the blankets she had but she said she was still freezing. The elderly are usually cold, mind you. So, no heat, no hot water, no tv, no radio, NOTHING. And there is another planned power outage for Wednesday night into Thursday morning.

Her garbage disposal is STILL not fixed. Food is still "garbage".

They still want to charge her $3,000.00 to be released from this *** hole. She can't wait to move into the new apartment I found for her!!

Original review Apr 14, 2019
This *** hole doesn't' deserve ONE star, my mother moved into an independent apartment in Oct. 2018. In 6 months she's had to deal with having NO air conditioning when it was hot, NO heat when it got cold, a broken hot water heater, a broken garbage disposal, sink STILL doesn't drain properly after it was supposedly fixed. Power outage of over a week! There have been confirmed cases of Legionnaires Disease, and Norovirus! To deal with Legionnaires, the residents were told to NOT cook, brush their teeth, soak their dentures, BATHE, or wash their hands with the water coming out of the faucets!!! They delivered cases of bottled water for the residents to use, they got 2 cases a week, for about a 3 to 4 WEEKS! Oh, and let's not forget the BEDBUGS AND LICE!!!! This place is atrocious! I've contacted the health department, channel 11 and channel 13, to no avail. The residents are REQUIRED to purchase a $250.00 "meal ticket" each month. Whatever money is left over is NOT carried over to the next month, they forfeit that money. That's quite a nice little racket they've got going on there! I am a cook, serve safe certified. My Mom also worked in food service. I KNOW the temperature of "safe" food. We went to the dining hall and they had shrimp creole over rice. The rice was not even warm, much less hot. Rice is a protein, high moisture content, and if not at proper temperature, spores will form and jump to whatever food is around it!! And the price for this? $12.95! A chicken dinner is SUPPOSED to be a breast, mashed potatoes, gravy, 2 veggies. She went to the dining hall and was given a SMALL CHICKEN LEG, scoop of mashed potatoes, a veggie, cost almost $9.00. The residents had a meeting in the dining all and one of the other residents said the food was "garbage". That's when Cindy explained that the cook had actually died around October (maybe she consumed the food?) and they hadn't gotten a replacement yet!! SERIOUSLY, SIX MONTHS AND THEY CAN'T FIND A REPLACEMENT? When she moved in the track on the sliding door on her tub was off the track, it was finally fixed in December when my husband did it. The water that comes out of the faucet is cloudy even after she lets it run for 5 minutes! When she held up a glass it was so cloudy she couldn't see through water!! They randomly come and check the water. Also, the maintenance crew can let themselves into her apartment at any time, whether she's there OR NOT! We are talking about elderly men and women!! She's afraid if she goes in the bathroom to shower, there could be a man in her apartment when she comes out. Yes, they knock, but if they're going to enter a private apartment, SOMEONE should CALL and let them know. If it's an emergency, it's understandable, but randomly checking apartments? Sorry, that is just not right!!! She wants to move out and I've found her a place. When she went and told Cindy (the manager) she was given a "vacate package". She will lose her security deposit of $1,000 and must pay them 3 MONTH RENT!! I find that unacceptable! This place is NOT a safe, secure, healthy living environment. DO NOT PUT YOUR LOVED ONES HERE!!! THEY WILL EXPERIENCE ELDER ABUSE!!!!! PEOPLE ARE MOVING OUT EN MASSE. This is not the wonderful place it was 12-15 years ago!!!
View full review
  • Do not provide the safe environment they claim
Reason of review:
Not as described/ advertised

Preferred solution: She shouldn't have to pay $4,000 to get out of this place that is not safe. Just let her leave.

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