David Pl

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Lousy medical practice

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Updated by user Apr 09, 2019

Steingard Medical Group - 5830 N 19th Ave, Phoenix, AZ 85015. No person concerned about his/her health should ever trust this practice with your medical care. AVOID AT ALL COST!!!!!!

Original review Apr 08, 2019
The incompetency of the Steingard Medical staff has no limit. Their inability to properly complete medical claims causes them to be remain unpaid for considerable time. This results in them getting hostile with me even though I continued to advocate with the insurance company to get the outstanding claims paid. When I didn't drop everything and respond to a voice mail, they decided to discharge me as a patient and sent ONE of the five bills to collections. At that point in January 2019, this was the first time I even received a bill on any of the outstanding claims. I had been staying in contact with the accounting staff as I argued over and over with the insurance company to get the claims paid. The voice mail was left on January 10, while I was literally watching my father pass away. When I followed up with the Steingard to explain the delay in responding, they couldn't have cared any less. While I do note that a patient remains financially liable for services, I find it quite interesting that this group can get some claims paid and not others. Instead of blaming the insurance company, I now put the burden at the feet of the clowns at Steingard. The insurance company has demonstrated that claim are paid, when they are submitted properly. If the idiots at Steingard don't know how to complete claims properly and consistently, then the responsibility is on them. In the months since their notice discharging me, they refused to respond to my request for reconsideration until today. The answer on whether I can see my PCP is NO! So, I have informed the insurance company to refuse to pay the claims. Steingard can send everything to collections if they so wish, I will NEVER pay. And, I don't care one bit about having medical collections on my credit report. When they can't even consider a death in the family as a valid delay in responding to a voice mail, I'm not going to give them a cent!
View full review
  • Pcp was a good doctor
  • Poor customer service
  • Incompetent claim processing
  • Communication failure
Reason of review:
Poor customer service

Preferred solution: I want nothing from them. After their so-called service, I wouldn't trust these people to put a bandaid on, let alone provide actual medical care.

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