Steffes
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Steffes Overview
Steffes has 1.9 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: It does save money.
Cons: If it breaks in winter they are only source of parts with.Recent recommendations regarding this business are as follows: "Get a high efficiency heat pump", "EXpensive to install unless you are a qualified electrician.".
Steffes has 1.9 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: It does save money.
Cons: If it breaks in winter they are only source of parts with.Recent recommendations regarding this business are as follows: "Get a high efficiency heat pump", "EXpensive to install unless you are a qualified electrician.".
Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Worst customer service
- It does save money
- If it breaks in winter they are only source of parts with
Preferred solution: Apology
Mckee, Kentucky
VERY Dissatisfied with Steffes.
User's recommendation: Get a high efficiency heat pump
Happy with mine
User's recommendation: EXpensive to install unless you are a qualified electrician.
Neenah, Wisconsin
These heaters are unreliable, they constantly breakdown
Steffes ETS Heaters
Preferred solution: Full refund
Haha just got down to your review, so you dealt with that Connie as well? Rudest person ever, I called to complain on her, they didn’t care.
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I have the 2106 for 18 years. was really good heater .my complaint is the parts should be available to the owner of the heater not held hostage by one person .They won’t get back to you .I can fix it myself just need 4 heating elements .I have been repairing appliances for 47 years .make parts available ! it is winter time need heat!
We had same problem! It was an easy fix, and she said “yeah we do have a few parts but holding those for special urgent needs customers” I said that’s ridiculous we are freezing and have to wait weeks?
She got angry and rude. And as you said they say to “go through your authorized agent “ which in our case was power company, who didnt have the one little part either.
She still wouldnt send part to me had to be sent to power company first, further delaying repair. Just horrible