New Reviewer

Happy with mine

I purchased and installed my model 2004 in 2002 and had to replace heating elements in 2008 with no problems since. It still works good and I am happy with it. One thing that would be nice, is a separate access panel to work on control unit instead of having to take the complete front off to get to the right side compartment.

User's recommendation: EXpensive to install unless you are a qualified electrician.

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ID
#2353951 Review #2353951 is a subjective opinion of poster.

These heaters are unreliable, they constantly breakdown

Ever since they came out with these digital controls they have been faulty and nothing but trouble, Unfortunatley for us we bought then when they just came out with the digital controls and they never worked properly and company refuses honor their customers by replacing or refunding, were going to have to go to propane gas.
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ID
#1404434 Review #1404434 is a subjective opinion of poster.
Location
Neenah, Wisconsin
Product
Steffes Heater

Steffes ETS Heaters

I bought 2 of these and had them installed at considerable expense for both purchase and installation. (about $5000) Neither worked. After $270 of additional expenses in my part and considerable delay in the middle of winter in delivery of parts that resulted in loss of a rental tenant, I have contacted the company for restitution and none to be had. I got a rude customer "service" person named Connie. My experience with this company and its products has been horrible. Don't buy Steffes ETS units. They dont behave like people who value customers. They basically provide a bad product and service. Bad product! Bad Service!!! Don't buy Steffes ETS units!!
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ID
#982497 Review #982497 is a subjective opinion of poster.
Product
Steffes Heater
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Full refund

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