Steals.com shipped the wrong item, refused to refund the shipping, and was unresponsive to emails.

I got a cheap cloth face mask delivered instead of an NFL sweatshirt and stuffed toy that was ordered. They responded to my original email saying it was out of stock (according to the website it wasnt) gave me a refund for the item but would not refund the shipping charge. It was their error! They would not respond. I would never buy from them again.

User's recommendation: Terrible customer service.

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ID
#4236878 Review #4236878 is a subjective opinion of poster.
Location
Fairport, New York

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Verified Reviewer
New Reviewer

Half of Order missing

Order a 2 piece skirt suit and only received jacket. Order specifically says skirt suit. Where is the skirt???

User's recommendation: Do not order from this site.

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ID
#4154307 Review #4154307 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Pros
  • Affordable prices
Cons
  • You might not get what you orderd
Preferred solution
I want the skirt to the suit.

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Verified Reviewer
New Reviewer

I bought from this company several times, some of orders didn't arrive; or canceled after payment.

Steals Com - I bought from this company several times, some of orders didn't arrive; or canceled after payment.
Steals Com - I bought from this company several times, some of orders didn't arrive; or canceled after payment.
Steals Com - I bought from this company several times, some of orders didn't arrive; or canceled after payment.
I purchased a dress, and the transaction was canceled by the website after the I received a confirmation email. I didn't receive neither the dress nor the refund. I bought another dress, it wasn't new WITH TAGS ON as mentioned in the description. It's not fit and flare as the title says, and it's completely different from the the model in the picture. I bought another dress from them and it was good. The overall experience is not good

User's recommendation: I didn't have a good experience with that company.

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1 comment
#2277709

I didn't have a good experience with this company

ID
#4148317 Review #4148317 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Loss
$36
Preferred solution
Full refund
New Reviewer

This is my first time ordering from this company. I ordered two items and received only one.

I ordered two items and received only one. I've sent them an email letting them know of the issue. If they resolve it to my satisfaction and will update my review, but as of now, I would not order anything else from them and my rating is zero stars

User's recommendation: I would not buy from this company - subject to review if they resolve the issue.

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1 comment
#2214978

Hello. I'm so sorry you that you didn't receive your full order. Please contact customer service at support@***s com or call (786) 245- {{Redacted}} and we'll resolve this issue for you.

ID
#3671853 Review #3671853 is a subjective opinion of poster.
Loss
$15
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Wrong items received and items not received