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Deceptive and unethical business practices

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StayMarquis - Deceptive and unethical business practices
StayMarquis - Deceptive and unethical business practices
StayMarquis - Deceptive and unethical business practices
StayMarquis - Deceptive and unethical business practices
StayMarquis - Deceptive and unethical business practices
StayMarquis - Deceptive and unethical business practices
To those concerned: In August 2020, I rented a home through StayMarquis, abusiness with offices in New York CIty and Southampton, NY. The home we rented was in Watermill, NY. I am writing to bring your attention to unethical and improper business practices at StayMarquis. Stay Marquis holds itself out online as a company that represents high quality accommodations. When we rented through them their tag line was "curated homes for the discerning traveler." Their online website stated the following: HAND SELECTED HOMES We personally vet every property in our portfolio, ensuring that it adheres to our quality standards, allowing you to "rent without reservation". In reliance on StayMarquis' representations and photographs of the premises on their site, we booked a three week stay at a rental in Watermill, NY. We agreed to pay $27,255.72 for the term. We may have paid additional fees. Stay Marquis has not provided me access to the agreement I signed, so I cannot be sure. The house and furnishings were in a state of utter disrepair, not to mention mold and grime on ceilings, windows and doors. We were given no adequate relief during our stay at the house (including an alternate place to stay while the house underwent a thorough "air scrubbing" to remove the mold; an action recommended for our personal safety by the sanitation team), nor any comparable apology or recompense after the fact for what was truly a horrific experience. I attach a full account in the document in the attachments. I do not want any other individual or family going through a similar ordeal Thank you, Robin Shanus
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User's recommendation: DO NOT RENT THROUGH STAYMARQUIS OR THEIR AFFILIATES

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