Stax Payments Reviews
Stax Payments Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stax Payments has 1.0 star from 3 customer reviews. Consumers are mostly dissatisfied. Recent recommendations say Never and Don't use Stax. Reviews cite high price level, persistent billing practices issues, poor customer service, and payment processing outages affecting auto pay.
Key Takeaways for Future Customers
- Expect difficulty reaching support and long resolution times.
- Possible processing outages that can block credit card payments.
- Reported high fees and confusing billing practices.
Negative Feedback / Risk Areas
- Customer complaints about unresponsive customer service and call disconnects.
- Billing practices and fee transparency problems.
- Account access failures impacting auto pay and subscriptions.
Positive Feedback
No positive feedback appears in the provided reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stax Payments has 1.0 star from 3 customer reviews. Consumers are mostly dissatisfied. Recent recommendations say Never and Don't use Stax. Reviews cite high price level, persistent billing practices issues, poor customer service, and payment processing outages affecting auto pay.
Key Takeaways for Future Customers
- Expect difficulty reaching support and long resolution times.
- Possible processing outages that can block credit card payments.
- Reported high fees and confusing billing practices.
Negative Feedback / Risk Areas
- Customer complaints about unresponsive customer service and call disconnects.
- Billing practices and fee transparency problems.
- Account access failures impacting auto pay and subscriptions.
Positive Feedback
No positive feedback appears in the provided reviews.
Fattmerchant cost me thousands!
- - Support gave same steps and did not resolve.
- - We are filing suit with Banking and Trade Commission; Stax dropped the gateway, requiring reapplication.
Worthless!!!
They all told me the same thing to do, which would not resolve the issue. The representatives kept directing me to another department, which always led back to the department that sent me there.
Just an endless circle.
I spent over 8 hours trying to resolve this with nothing accomplished except greater frustration.
Stax made a change to their process and because the Gateway company they used would not change their process, Stax dropped them. With that, all customers that used that gateway cannot process payments.
Though Stax has been processing our payments for years they are now forcing us to reapply to do all business with them.
We are filling suit and complaint with the Banking and Trade Commission as they have effectively shut down our business because we cannot accept any credit card payments.
Absolutely no customer support can’t reach anyone
Trying to call someone to get an issue resolved and keep getting busy tone or hung up on cannot reach anyone
User's recommendation: Never
Palm Harbor, Florida
No customer service ever
- - Unclear fees and a forwarded number that goes to someone unfamiliar with Stax.
- - Emailed receipts never reach customers; ongoing issues.
I called in to find out exactly what my fees are and they forwarded me to a number that goes to someone thats never heard of Stax. My emailed receipts never make it to the customer.
Cant fix that.
Lots of issues. I am looking for another processor that has customer service
User's recommendation: Don’t use Stax
My staff has not been able to login to the Stocks account. We have clients on auto pay. The system isn’t working we can’t get into the account. We used to be able to dial a phone number and get it cus
We cannot log into our account. You're stupid.
Tanya is not helping us as well.
This is a horrible experience. We will have to cancel services with you.
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