Online Review and Reputation Management Platform
For consumers who seek a place to share their purchase experiences, and for companies that need help to improve their reputation and customer service processes.
History
The story behind PissedConsumer.com goes back to 2006 when one unresolved consumer issue led to creating a consumer advocacy platform that would provide a place for consumers to voice their issues and attract companies’ attention.
After experiencing an unpleasant situation when no one could assist him, Michael Podolsky, the CEO and co-founder, and his business partner started a project with only $200 of the initial investment.
A website idea once born in a kitchen somewhere in New York quickly evolved into a community of consumers who share their experiences and seek solutions with brands.
Today, the company grew to over 100 motivated employees who are passionate about the mission to help consumers and businesses build communication bridges and achieve successful outcomes.
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7M+Reviews
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34M+Customer Service Calls
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30M+Users
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3.4M+Customer Service Messages
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243K+Reviewed Companies
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225KCompanies with Verified Contacts
Our Mission
PissedConsumer's mission is to build communication bridges between brands and consumers to help them achieve successful outcomes.
Our Values
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Integrity
We are honest, open-minded, and transparent. We value the right to freedom of expression, as it is one of the fundamental human rights.
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Freedom of Choice
We believe that people are free to choose their own course of action. Imposed choices and monopolization are unacceptable. We are very grateful to our audience for choosing us!
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Communication
We build communication bridges between consumers and brands to help them find solutions. At the same time, we play a role of an "emotional buffer" for consumers and that of a "helper" for brands to improve their customer and business development processes.
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Collaboration
We believe that knowledge is power. We collaborate with experts in different fields to share the best tips and advice with our community.
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Guidance
We strive to guide our community to get the desired results.
Things We Do for Consumers
Opportunity to Freely Share Experience in Reviews
We allow consumers to write reviews about their experiences, whether positive or negative, and have them published, informing others and bringing attention to their issues. Our platform is free from cherry-picking, duress, or unreasonable content policing. We fight for our users in court, defending their right to freedom of speech and expression.
Zero-Tolerance for Fake Reviews
Reviews on our website are left by real people who share real concerns. We have both a user and review verification process, which helps ensure users’ issues are taken seriously. All content posted on our platform is subject to two layers of moderation (AI-powered and human) using up-to-date review management tools that also check the appropriateness and relevance.
Provide Direct Contact Between Consumer and Company
We provide users with the verified contact details to reach out to customer service to address their issues and concerns. Consumers have an opportunity to contact companies using our directory of verified phone numbers, emails, and executive contacts. Our moderation and research teams manually validate contact details following our Data Verification Methodology to ensure our users get hold of the correct and verified contacts.
Consumer Education
Users of our platform have access to a Help Center of consumer tips, surveys, scam alerts, and a monthly newsletter that informs them of the latest consumer trends and issues, and educates them on consumer rights.
Publicity
We help our users spread the word about their experience via our social media channels. Our reviewers also have a unique opportunity to give voice to their stories via video interviews.
Consumer Expert Help
Through PissedConsumer Club, users can access personalized issue-resolution strategies and guidance from a community of consumer experts.
Things We Do for Companies
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PissedConsumer Review Management
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Consumer Insights and Analytics
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Advertise with us
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Talk to an Expert
Free consultation
Memberships and Awards
Our Team
Michael Podolsky
Michael Podolsky is the CEO and co-founder of PissedConsumer.com. Entrepreneur, an expert in customer service, sales tactics, and leadership, and an active advocate of consumer rights and freedom of speech.
Joanna Clark Simpson
Joanna Clark Simpson is the Head of PR and Marketing at PissedConsumer.com. She has gained an extensive experience in communication with businesses, customers, and media representatives. While performing her role, Joanna analyzes consumer behavior and advises on the best strategies to enhance consumer experiences and business performance.
Paulina Kravtsova
Paulina leads customer support initiatives and is dedicated to addressing consumer concerns and delivering effective solutions. With extensive experience in understanding user needs, Paulina is passionate about advocating for customer rights and ensuring every voice is heard.
Ally Carter
Ally is a Head of Business Development at PissedConsumer.com, who specializes in reputation management and customer service solutions across different industries. Ally knows what business should do to enhance the online presence and build a successful customer experience.
Dana Lanova
Dana leads efforts to ensure the website content is authentic and reliable, managing the review verification process with advanced moderation tools. She is dedicated to creating a fair, trustworthy environment for consumers and businesses while continually enhancing the user experience.
John W. Hayes
John W. Hayes is a journalist, content marketing strategist, author, and speaker who collaborates with a diverse range of clients, including SaaS companies, eCommerce businesses, and professional service providers. The author of five books, he has written extensively for UK, European, and US news media.
Winnie Murugi
Winnie is passionate about curating and writing books and workbooks that help individuals to improve their mindset and life. She has authored several books in the areas of meditation, self-help, and personal development.
Rebecca Garland
Rebecca Garland has worked with international clients since 2005, and her articles and website content have been published across a wide range of platforms in the United States and across the globe. She specializes in small business, personal finance, education, parenting, travel, and self-improvement content.
We in Media
For any media inquiries please check our Press Page or contact our media team at media@pissedconsumer.com
What Our Users Say About PissedConsumer
