Communicate. Speak up. Resolve.
A consumer advocacy and resolution platform that helps consumers be heard, resolve their issues, and communicate directly with brands.
Who We Are
PissedConsumer.com is created for consumers who seek ways to be heard, contact brands, and resolve issues, and for companies that want to analyze and address customer concerns effectively.
Unlike traditional review platforms, we go beyond just publishing reviews. We offer tools with real-time feedback, verified contact information, and actionable insights, enabling both consumers and businesses to communicate effectively and build relationships based on trust.
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7M+Reviews
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36M+Customer Service Calls
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31M+Users
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3.5M+Customer Service Messages
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258K+Reviewed Companies
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246KCompanies with Verified Contacts
Our Mission & Vision
Our Vision
Our vision is to empower consumers and businesses with tools for open, transparent communication that drives issue resolution and enhances customer experiences.
Our Mission
Our mission is to help consumers and companies communicate, resolve issues faster, and improve customer experience through public feedback, direct contact tools, and actionable insights.
How We Help Consumers
We allow consumers to freely share their experiences in reviews, whether positive or negative.
Our platform is free from cherry-picking, duress, or unreasonable content policing. We fight for our users in court, defending their right to freedom of speech and expression.
All reviews are left by real people sharing real experiences. Our platform uses two layers of moderation, AI-powered and human, to ensure every post is appropriate, relevant, and taken seriously. We also have a user and review verification process. Fake reviews are not tolerated.
We provide verified phone numbers, emails, and executive contacts so users can reach the right customer service department to address their issues and concerns. After the call, consumers can receive a summary of their communication, company commitments, resolution, and escalation tips. Our research and moderation teams manually validate all contact details in line with our Data Verification Methodology, making it easier to communicate directly with verified contacts and achieve real results.
You may start a collective complaint to help unite consumers dealing with the same issue, from incorrect charges and unexpected fees to damaged products and misleading promises. As more consumers sign, your complaint gets harder for the company to ignore.
Through PissedConsumer Club, users can access personalized issue-resolution strategies and guidance from a community of consumer experts.
Our phone number lookup tool helps identify an unknown caller and provides instant details such as region, carrier details, and a spam risk assessment.
We help our users spread the word about their experience via our social media channels. Our reviewers also have a unique opportunity to give voice to their stories via video interviews.
Users of our platform have access to a Help Center of consumer tips, surveys, scam alerts, and a monthly newsletter that informs them of the latest consumer trends and issues and educates them on consumer rights.
How It Works
Communicate
Use our verified customer service contact information to find valid phone numbers, emails, and other direct channels to reach customer service representatives to resolve your issue or concern.
Speak Up
Share your experience or issue through our platform to get the company’s attention or inform consumers, and receive tips from others who faced similar situations.
Resolve
Use our tools and resources to help resolve your issue more effectively, connect with consumer experts, and apply resolution and escalation tips, including follow-ups using our Call Assistant tool.
How We Help Companies
PissedConsumer Review Management
Monitor reviews, engage with customers, and resolve complaints with advanced review management tools.
Learn more ›
Customer Feedback Analytics
Discover customer sentiment, emerging trends, and competitor insights to improve customer experience and market position.
Learn more ›
Advertising Solutions
Reach high-intent consumers on PissedConsumer through display ads and sponsored content.
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Talk to an Expert
Free consultation
said Michael Podolsky,
CEO and co-founder, after his vacation in 2006.
History
The history of PissedConsumer.com dates back to 2006, when one unresolved consumer issue led to the creation of a consumer advocacy platform that provides a place for consumers to voice their concerns.
At the time, Michael Podolsky, then a Wall Street technology executive, had an unpleasant experience during his family trip to the ‘all-inclusive’ resort in the Dominican Republic: poor hotel service, missing essentials, and no ability to change accommodations. In an attempt to resolve these issues, Michael contacted a travel agent, tried a direct hotel escalation, a credit card dispute, and even small claims court. Despite all efforts, he couldn't find a solution and was left dissatisfied, becoming the original pissed consumer.
A website idea was born in a kitchen somewhere in New York. When asked by a friend and future business partner how he felt about the whole experience, Michael answered without hesitation: “I’m pissed.” It was an honest response to a real situation. We believe it’s not only memorable but also truthful, and it forces accountability on all sides, including us.
So, in 2006, Michael and his business partner launched PissedConsumer.com with an initial investment of about $100 each. The mission was to give consumers a place to share real experiences publicly, openly address their concerns, and find another way to draw the company's attention when usual channels don't work.
From 2012 to 2016, PissedConsumer.com fought 24 legal battles against businesses that were trying to silence consumers' voices. But we remained committed to defending consumers' right to be heard and won every case.
These lawsuits and growing regulatory attention from the Federal Trade Commission contributed to broader awareness leading to the passing of the U.S. Consumer Review Fairness Act of 2016, which prohibited businesses from using "gag clauses" to limit, punish, or threaten customers who openly discuss their experiences with goods or services.
During 2016–2021, the platform expanded beyond the U.S. into Canada, the UK, Australia, and other regions. Around 2019, PissedConsumer began early adoption of AI and LLM-based systems for content moderation, spam detection, and review classification. Moderation today is a mix of AI and people working together.
In 2024, we also launched the PissedConsumer Club, offering consumers personal guidance and expert support.
In 2026, we introduced the Call Assistant, an AI-powered feature that helps users resolve issues after their call to customer service.
Today, PissedConsumer.com is one of the leading consumer advocacy and resolution platforms in the U.S., reaching more than 31 million visitors and featuring reviews of over 258,000 companies. Having evolved from a traditional review platform into a resolution-focused service, it now provides both consumers and companies with everything they need to communicate effectively and build relationships based on trust.
Our Values
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Integrity
We are honest, open-minded, and transparent. We value the right to freedom of expression, as it is one of the fundamental human rights.
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Freedom of Choice
We believe that people are free to choose their own course of action. Imposed choices and monopolization are unacceptable. We are very grateful to our audience for choosing us!
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Communication
We build communication bridges between consumers and brands to help them find the best solutions. At the same time, consumers can freely speak up and be heard, and businesses can use insights to improve customer experience.
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Collaboration
We believe that knowledge is power. We collaborate with experts in different fields to share the best tips and advice with our community.
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Guidance
We strive to guide consumers to find the right solutions to resolve their issues, while showing businesses how they can get insights to better understand customer concerns, so both parties can get successful results.
Our Team
Michael Podolsky
Joanna Clark Simpson
Paulina Kravtsova
Ally Carter
Dana Lanova
John W. Hayes
Winnie Murugi
Rebecca Garland
Awards
Recognized for our commitment to consumer advocacy, trust, and platform integrity, with honors including a Gold Stevie Award, a Globee Award, and multiple appearances on the Inc.5000 list.
We in Media
For any media inquiries please check our Press Page or contact our media team at media@pissedconsumer.com
Our Community Feedback
Real people. Real results.
Need help to resolve your issue?
Join 30 million consumers who have turned to PissedConsumer to share their experiences, contact companies, and get help with their concerns.