Debra G Nbg

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Verified Reviewer

Not what I expected

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My nails are curved, my purchase was made because I believed that these nails were pliable they are ridged and will not work on my nails. I want to return my order.

View full review
Loss:
$68
Cons:
  • Ridged not at all pliable

Preferred solution: Full refund

User's recommendation: Stay away, return policy & product not as advertised

Lynne N Zlc

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Verified Buyer
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Verified Reviewer

Surprisingly bad customer service

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Static Nails - Surprisingly bad customer service
Static Nails - Surprisingly bad customer service - Image 2
Static Nails - Surprisingly bad customer service - Image 3
Updated by user Dec 20, 2020

There is not a way to correct this, I left email where URL was supposed to be, so here is the url: http://i.refs.cc/sPiNznYH?smile_ref=eyJzbWlsZV9zb3VyY2UiOiJzbWlsZV91aSIsInNtaWxlX21lZGl1bSI6IiIsInNtaWxlX2NhbXBhaWduIjoicmVmZXJyYWxfcHJvZ3JhbSIsInNtaWxlX2N1c3RvbWVyX2lkIjo0OTA0MDY3MjN9

Original review Dec 20, 2020

I have been purchasing multiple items, (Pres-on nails) since Covid 19, prevented me from getting service at a salon. There is no customer loyalty.

When they sent the wrong order, I took picture of it and then of my original order on their site and informed them. They only offered to give me something of equal value and when they received the item back. It takes 3 weeks for new order to reach me, I would have no supplies, during the interim and since the item was on sale, there is no item they could send, of equal value. They clearly state that email is the only way to reach them.

When I explained why their customer loyalty is non-existent and the exchange they offer, is not a solution, they simply stopped communicating, (so easy to do, online, in other words, they ghosted.) Hefty trash cans and other companies, send you a replacement, the minute they are clear that the error is on their end. I also sent them evidence of these.

I can take picture of order, but it is simply an item number. If you are truly interested, I will spend the time to find everything on their customer unfriendly site, just email:

Lynnenydick@***.com

View full review
Loss:
$21
Pros:
  • Excellent product in every way
Cons:
  • Poor service zero customer loyalty

Preferred solution: Deliver product or service ordered

User's recommendation: Do not use

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