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We have been RVing for 47 years and have many travel trailers (new and used) We purchased a V-lite in December of 2013 from Ron Hoover in Donna, TX (don't ever purchase there) We have had nothing but problems with it. First of all they took out the recliners that were suppose to be in it. The front jack had been replaced with one that didn't work. The side windows in the bedroom would not open. The water filter was plugged up and this is a... Read more

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Paid off a 2005 Chev. Malibu in 2009 and never rec. a title. Later they sent a letter saying that I needed to pay one more payment. I didn't pay it because I didn't owe it, and they never issued any title. Its been 7 yrs. and I traded in this car and I need a release of Lien Letter but I call, send emails, and never can get hold of no one for an answer. What is it going to take to get this Release of lien letter. Who is responsible? Please,... Read more

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I was side swiped by a Pronto Insurance customer 9/28/16 (1 day after I put plates on my brand new vehicle). Police were called, and it was determined to be the Pronto drivers fault. It took about two weeks for me to receive a call from my adjuster after I made a report with my insurance that evening. A message from one of their adjusters was left on my phone. I called her back immediately, and left a message. This game went on for about 3 weeks... Read more

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Bought two U-Haul locks in Austin, TX for my personal trailer because they seemed to provide an extra level of security. Tried to unload trailer in Brownsville, TX and one lock will not open; cylinder turned slightly but bolt was frozen solid. Don't have the tools or access space to cut lock off. Can not unload trailer. Called U-Haul dealer on Boca Chica Rd in Brownsville; Jaime said, rather belligerently, "can't help you, take lock back to... Read more

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Went to Firestone on Nov 9, 2012 to get my brake lights fixed the tech pulled my car into the bay and started checking to find out why the lights would not work 1 hour 15 mins later I was still waiting on them to fix the problem. The service advisor came to ask me if I had a problem with my car not cranking before I came there, I told him no there was no problem and apparently your tech didn't have a problem when he drove my vechile in the... Read more

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Placed an order the morning of 2/13/2017 to be delivered Valentine's day to a middle school. About 1:30pm I was concerned that I still had not received a delivery confirmation email, so I called. Spoke with Nancy. She said the arrangement was in transit. Brownsville middle school's close at 2:50pm, so I called again at 3:34pm to request a refund. I was placed on hold because Nancy was getting the store manager; the manager never came to the... Read more

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I ordered a blueprint and what I got was a black and white copy of a "blueprint". It's blurry and not worth mounting much less displaying. You try to communicate your concern and they hide behind a standard "you're out of luck" email. Apparently making a copy is considered a "custom item" to these people and non refundable. $17.99 for a copy. I can do better at the local library for a lot less. I've warned my friends and family to steer... Read more

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Horrible customer Representatives and services. First, they couldn't find my deposite i send. It was applied to a canceled order. Second, the representative, Rebecca, was very rude, telling me that she didn't have a magic wand to fix it. When i called the 4th time to see if problem was solved, I was told they sent me a refund check because I had sent in a wrong letter. That supervisor,Jeniffer, told me the same thing about a magic wand. They all... Read more

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I have paperless billing and missed one payment, I started receiving phone calls from Kohls (recording machine) twice a day, even Sunday 8 am, no voicemail o emails were sent indicating the reason for the calls. I realized I had missed a payment. I decided to call the number from all the missed calls and got a recording indicating to call a different number. I called the other number (Kohls customer service) was unable to get a real person on... Read more

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IBC did a forced debit of $246.00 dollars on 3/7/16 without contacting me. I disputed it on 3/9/16 it was credited back but, withdrawn again in 4/18/16. IBC claims the forms mailed to me were not returned on time. I disputed it again and had my address changed, which the bank clerk failed to do so as I found out on 5/18/16 when I went in to check the status. now it's the 3rd time I have disputed it by phone to the dispute dept which happens to... Read more

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