State Farm Insurance Reviews
State Farm Insurance Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
State Farm Insurance reviews show a 1.5 star rating from 357 customers, 6% would recommend, and consumers are mostly dissatisfied with price level and reliability; many want the company to offer a solution.
Key Takeaways for Future Customers
- Expect long waits to reach a person; customer service issues recur.
- Watch billing, refunds, and premium increases closely.
- Local agents praised, but claims handling and app problems are common.
Negative Feedback / Risk Areas
- Frequent customer complaints about claim delays and denial.
- Billing errors, refund disputes, and alleged price gouging.
- Automated phone systems and poor responsiveness.
Positive Feedback
Many reviewers praise pleasant local agents and some excellent agent service and claim reps.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
State Farm Insurance reviews show a 1.5 star rating from 357 customers, 6% would recommend, and consumers are mostly dissatisfied with price level and reliability; many want the company to offer a solution.
Key Takeaways for Future Customers
- Expect long waits to reach a person; customer service issues recur.
- Watch billing, refunds, and premium increases closely.
- Local agents praised, but claims handling and app problems are common.
Negative Feedback / Risk Areas
- Frequent customer complaints about claim delays and denial.
- Billing errors, refund disputes, and alleged price gouging.
- Automated phone systems and poor responsiveness.
Positive Feedback
Many reviewers praise pleasant local agents and some excellent agent service and claim reps.
Media from reviews





This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |- - Insurer overcharged and refused to cover bills.
- - Drive Safe and Save app drained battery and was merged later.
- - Bills ranged from $60 to $130.
If a company raises your bill without first informing you and if they inform you that it's because "inflation" that is demonstrably false.
After I complained, they updated the app several months later and combined the two services. They still continued to raise my bill. My lowest bill was $60, and my highest bill was $130.
After I canceled my other agent, 'Clint Mosley,' he still tried to bill me for nonexistent services and threatened to send it to collections. My current agent re-credited my bill down to $80 but then raised it back to $100.
- Ease of access
- Competitive prices and policies
- Easy setup
- Rate hikes
- Lack of transparency
- Over-charged
Preferred solution: Price reduction
User's recommendation: Switch to Progressive
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPRICE GOUCHING
I have multiple car discounts and rental insurance. Why is my son's car 6 years old and he went from $148 to $278 with a $500 deductible or $233 with a $1,000?
This is why State Farm is in massive claims with the customers.
I am hearing people getting settlement checks back from y'all. Prices gouging more than likely.
- All the scandal
- All the scandal
Preferred solution: Full refund
User's recommendation: DONT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I rate the agent service as 5 stars. Also, their claims department is fabulous. I need to talk with a PERSON today and I am hung up in their AI phone tree from ***
I cannot log in to my account online, and I cannot download the app because it gobbles up too much memory on my phone. AI cannot solve this.
Preferred solution: A phone call from customer servicer, NOT, my agent, who can doo nothing to resolve this particular issue
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSir: I have been waiting on State Farm...
Sir: I have been waiting on State Farm to call me regarding April 30, 2026 MVA rear end collision by your insured *** of policy 0501003-SFP-11 to follow through with the repair or settlement costs for my vehicle damaged in the MVA aforementioned above. It has been 6 weeks since and no one has given any indication for transportation assistance repair or decision for my damaged vehicle.
I have talked with at least three individuals with your company up today June 12, 2026 for assistance in my claim according to the police report it was the lady *** fault. I have some continuing injuries also for medical and personal expenses. I have waited patiently for your return and expeditious service for this mishap. I would appreciate your return response to claim #110B2L536.
I am not a State Farm Customer because of an incident 35 years ago that you did not take responsibility in paying for that claim.
Thank you. ***
- Cons are predominant in my painful memories and physical condition
Preferred solution: SETTLEMENT to restore and replace my brain, body and my automobile.
User's recommendation: Dont have faith in State Farm to stand "like a good neighbor" when you have an accident or sustained permanent injuries. Their lawyers are nothing more than manipulative liars.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Ben Spargue State Farm office is trying charging transfer fee
- - Policy renewed 6/25, canceled 7/2; premium 254.78 paid, 109.34 refunded.
- - Prorated refund 219.38 (35.40 est.), 145.44 difference; no cancellation fee.
State Farm office no charging illegal transfer fee... My policy renewed on 6/25 and I canceled my policy on 7/2.
Premium was paid on 7/27 of $254.78 and I was only refunded $109.34, a difference of $145.44. Prorating my policy should be estimated at $35.40 with a refund of $219.38. I have contacted another State Farm office to verify that there are no fees charged to transfer.
I also asked Google, and it clearly states that State Farm does not charge a cancellation fee for terminating your auto insurance policy early. If you have prepaid your premiums, you are entitled to a prorated refund for the unused days of coverage.
- Not there when you need them to help
Preferred solution: Full refund
User's recommendation: Not to use Ben Spargue for your insurance agent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Very poor customer service by *** in ***, ***
- - State Farm doubled homeowners premium without a claim.
- - Cancellation on May 1; refund requested; underwriters reviewing.
State Farm doubled my homeowners policy without me filing a claim and my credit score is around 800. So, i had to seek insurance elsewhere.
I had just paid the renewal policy on April 14th 2026. It was due April 18th. I was notified the policy was going from $1722.00 per year to $3114.00 so I cancelled the insurance on May 1st 2026. After numerous phone calls and a sit down with *** of ******, they continue to tell me the cancellation has to be reviewed by underwriters.
What's to review? The policy was cancelled 7 weeks ago. SEND ME MY REFUND. I asked *** if I was 7 weeks behind on my policy payment would I still be covered?
He said probably not. See the irony? Please send me my refund minus the 12 days of coverage!
policy number ***. I do not understand your sad business practice!
- Will not refund money they owe me
Preferred solution: Full refund
User's recommendation: DO NOT USE STATE FARM!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |They wont press a button to accept one piece of paper
I have had State Farm insurance for 36 years of my adult life, and I grew up in the State Farm world. We have had two claims ever on our homes: one on a house in town in 2008 and now one in the country in 2025.
We replaced our roof just as we were renewing the policy in September. We have a class 4 roof, and our roofer did the paperwork, and I took it to *** to get our discount. Because we were at renewal when the roof check went through, they billed us for an extra $1,919.00 due to no class 4 proof. That proof was sitting in the agent's office.
We have been waiting since September trying to get the main State Farm to accept our class 4 roof certification. There is nothing wrong on our end. The agent has sent it in several times, and we wait weeks for it to go through, and there is always an issue with the paperwork sent by the agent that the main office can't seem to find us. How convenient!
Meanwhile, in two weeks, I will no longer have coverage that I paid a full year for because I haven't done my job. I am furious, and no one seems to care.
Glad they took my money all those years. I think I paid for my own roof.
- I have had them for years
- No longer any thing good about this company
Preferred solution: My paper work added by corporate so I don't loose my converage I have paid for
User's recommendation: Find another company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |To see I opened a bunch of envelopes today they said all my car insurance was canceled and I don’t understand why they took the moneydropping me has there my insurance company
Someone could at least say yeah or no I cant go nowhere right now. So Ill force July weekend I cant drive because I dont know.
But I am not pissed. I love Ryan and Teresa Teresa always make sure I have the right coverage for whatever I need but now that theyre gonna drop my homeowners cause the debris in the yard I dont have a debris in the yard, are they just looking for a reason to get rid of me?
User's recommendation: Stay calm and weather after the storm, I guess
Can't talk to a person
I have been trying for weeks to get State Farm to give me an updated quote for a policy. They promised to put it online but they didn't and seem to have no record of the original request.
Every attempt to talk to a person requires 30+ minute wait and I haven't gotten anywhere. What a *** customer service process.
User's recommendation: Find a company that answers their phone
Pay my bill
- - Moved address; unsure updated; requests confirmation.
- - App not working; deleted; needs reinstatement.
- - Requests callback; bill help and agent contact.
Hello, I seem to have lost track of State Farm Insurance I did move however I thought that I gave you the new address I have been working with the app which doesn't seem to work very well so I deleted it I believe the phone call was pursuant to paying my bill and find out who my agent is. Also reinstating the app.
Please have someone reach out to me at 517-455-****. And let me know how to proceed of course you have my email already which is b r e n t y c 13@***.com thank you so much hope to hear from you soon.
Claim rep unresponsive
- - Automated system leaves no option to talk to a live agent.
- - The claims representative has not contacted me in five days.
Your company has the worst customer service system of any large company. Your dependence on a totally automated system is a complete disaster.
There is no mechanism to talk with an individual. Today I will start calling some of your board of directors, Keith Block and others. No need to talk with Mr. Farney or Chris.
This text exists because my claims rep, Tyree Papp, has made no contact since I filed a claim five days ago.
Absolutely the worst customer service. Should you desire to contact me, which is doubtful, my number is 302-229-****.
User's recommendation: Don’t do business with State Farm Insurance
Subject: Formal Complaint Regarding...
- - Feels neglected and faces high premiums despite good credit.
- - Plans to document incidents, report to authorities, and try another insurer.
I will like to attempt to reply on or before due date expires with other insurance company. No one has called and do not want negative impact my score to reply today.
I want to be very clear: I strongly believe I have been neglected.
I am an older consumer with good, improving credit, and I have paid on time. Yet you continue to assign me pattern high premium rates as if I am satisfied with these rates. This has become a repeated pattern with your company and others, and it is unfair.
A whistleblower has already informed me that when a person has been charged high premium rates in the past, companies assume they will accept it again in the future.
That is exactly what I am experiencing. That is outrageous and predatory.
I am documenting every instance of this pattern and reporting it to the appropriate authorities.
Thank you.
User's recommendation: Lower Prem rates when you see person has tried recovery from challenges
Need road side assist
Due to the weather-related hit in my area, my van wouldn't start. I needed to get roadside assistance to either get a jump or a reason why!
User's recommendation: Highly recommend, great customer service and assistance!!
Payment
Agent didn't respond.
Left me on mute.
I waited for her return to the call, and no response was provided. Unsatisfied.
Preferred solution: Need to pay
Insurance Expert Talks
Claims
- - On Feb 23, 2026, there was an interstate crash with an ineligible driver.
- - June 2026 letter says fault is mine.
- - I plan to hire a lawyer.
On February 23, 2026, I was hit on the interstate by an older woman who was not supposed to be driving, and that's what her son said to me. The accident happened in February of 2026, and I never spoke with anyone from ***.
Fast forward to June of 2026, and I get a letter in the mail stating the accident was my fault. When I reached out to the rep, whose name is in the letter, I got a different answer.
I have a lawyer all of a sudden. I have not spoken to a lawyer either, but now I am going to find a lawyer to sue their *** Please do not get them for any type of policy; they're your money and lie to your face that they didn't even take the money from your account.
- Policy
- Liers
Preferred solution: Full refund
User's recommendation: No, I would not
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDishonest bastards are perpetrating insurance fraud against us!
- - Tornado damaged a 2018 Nissan Rogue; claim processing has been slow.
- - Rental issues: 7-day limit vs 30 days and BBB complaint helped restore rental.
So I fired State Farm yesterday. I have the state agency that regulates them in Missouri investigating them for fraud. One of the very worst companies I’ve ever been unfortunate enough to do business with but they will never see another dime from me in this lifetime!
State Farm continues to ignore the well-correlated comparables and instead keeps sending me the absolute garbage data set developed by their third party *** partners in an ongoing attempt to defraud us.
She missed a few days of work and has had so much trouble trying to get the claim processed reasonably that I had to take it over. So much for learning a bit about adulting. Thanks for being a lousy company, State Farm!
State Farm screwed up having it towed, made her an appointment at a rental car company that didn't have any cars available, notified us we only had 7-day of rental car instead of the 30 in the policy on Friday before Memorial Day (wife and I are both VA-rated disabled Veterans) and pulled back the rental the next week (note: a BBB complaint convinced them to restore the rental but they took that action after the car had been returned and they had paid the bill - lousy rotten bastards!).
So...what else? How about this: they're rejecting the comparables I've provided from the two largest used car resellers in the United States and instead are sending us comparables that have very poor correlation with the loss vehicle.
How poor? What about including cars with more than double the miles, cars from California and listings from months ago.
So they're refusing to accept well-correlated comparables and keep sending me the same garbage comparables. Today they declared that we're at an impasse and told me they want me to spend money to hire an independent appraiser.
Actually, they want me to spend money on three independent appraisers. I'm thinking the right answer is to hire a lawyer instead.
Dirty, rotten bastards!
- Do a fair job of dodging class action lawsuits
- Claims process is horrible
- Will do their best to screw you over
- Agent is great but claims folks suck
Preferred solution: These dishonest bastards need to pay us what the car is worth and stop trying to defraud us
User's recommendation: Stay way far away from State Farm - agent may be great but their claims process will screw you through the drive thru!
Cancel policy as if today
Lost phone connection with agent. I need to cancel policy as of today. I have found lower policy with another company
About
State Farm is a group of companies that provide different financial and insurance services. It was founded by George J. Mecherle in June 1922. Its headquarters is based in Bloomington, Illinois, United States. State Farm Mutual Automobile Insurance Company is the main business in the group. State Farm specializes in insurance, investing, and banking. It offers a broad range of insurance options including car insurance, medicare supplement insurance, long-term care insurance, supplemental health insurance, business insurance, and many more. State Farm Bank provides checking accounts, credit cards, home mortgages, saving accounts, car loans etc. There are State Farm apps for mobile devices with Android and Apple operating systems.
State Farm Insurance is ranked 322 out of 2436 in Insurance category
USA, Canada
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Just an fyi, *** allows insurers to use the “short-rate cancellation”. They may be keeping 10% of the amount.