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Stayed 2 nights (10/22/2016) at Element/Starwood in Summerlin Nevada with our young children. After our stay we noticed a charge for smoking marijuana in the room! We do not smoke... especially illegal substance. we believe this is a scam. Has this ever happened...
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Anonymous
Anonymous

Oh my god!! That happened to my family too. It must be a under the table profit center.

#955118
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Hello, My name is Daniel. I recently booked a stay at the Westin Mission Hills Golf and Resort this past weekend with my family for my birthday. I have stayed at quite a few Starwood Hotels over the past few years and I must say the experience I had this past weekend...
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My husband and I were booked through our travel agent. We stayed at Rancho Mirage in Palm Springs for 5 days. We did not know this was a time share through Starwood. We attended a meeting with a time share rep to see what the cost and how time share ran. We were...
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2.4
#672394
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Went to Starwood and like others listed - there was no ownership of their commitments. I called the number on their website that was listed directly to their hotel. Spoke with 2 ladies and 2 different times and was advised I could pay in cash. They would hold the room...
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1.0
I liked
  • Bellman
I didn't like
  • Casey the manager and process
#653638
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- On Monday, September 8th around 3 pm I checked in Element Houston Vintage Park. I went to my room and noticed that the closet (was a cabinet type) could not accommodate hanging my suits without being wrinkled and it was also the room next to the elevator. - I called...
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#533630
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My anonymized letter to Starwood: "I'm sorry to say, you've lost me as a customer. I recently booked a stay at the Sheraton "A" Hotel; the day after receiving my confirmation e-mail, I received an e-mail that "changes had been made to my account." I called SPG...
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#488730
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Starwood Hotels and Resorts Worldwide, Inc. has an extremely bad consumer services. The Four Points by Sheraton hotel in Bolzano, Italy is one of the hotels of this company. One employee did not give me proper attention, I complained to a manager Matthias Perathoner by...
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#437377
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in December I booked hotel reservations for 2 nights 2 rooms for january 13th & 14th, thru Expedia.com. I was very cautious of policy because it clearly said prepaid, the other rates had no cancellations in RED really big letters. I was very comfortable paying,...
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Anonymous
Anonymous

Fair warning. ALL third party sites are unchangeable and non refundable. That is how you get the discount. Do not be fooled. Also, like others have said, Starwood is not be bl...

Anonymous
Anonymous One

You get what you pay for with third party sites. Save a few dollars *now*, get headaches and an empty wallet later. Book directly through the hotel, spend a few $$ more, and...

#304407
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Heads up to all Atlanta tourists... The Westin Buckhead (3391 Peachtree Rd NE Atlanta, Ga), adjacent to Lenox mall, employs convicted felons! One such felon, who works in the Banquet department, has been convicted of credit card theft, credit card fraud & firearm...
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Anonymous
Chuck N

Wow, my jaw hit the floor when I saw your review. Just because someone is a felon does not make them a bad person. People do change! "These type of people", as you put it...

Anonymous
Anonymous

This thread is old, but I am a convicted felon, and I work for Starwood. I have the highest loyality to the brand for giving me the opportunity to work legally and support my ...

#249371
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Starwood - Worst hotel experiance Ive ever had.
Starwood - Worst hotel experiance Ive ever had.
Besides the minor problems of incredibly itchy sheets and one very rude front desk girl...There was someone in the hotel smearing fecal matter all over the elevators. SERIOUSLY, there was A LOT of *** behind the blankets hanging on the elevator walls. It took the hotel...
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Anonymous
Anonymous

You should have contacted your Ambassador or the Corp customer service line...seems like you expected them to know.Just because you're a Platinum member doesn't mean they know...

Anonymous
Anonymous

I did not contact the ambassador. I was upset with the hotel because I feel they were negligent in handling the cleanup and quarantine of hazardous areas. I also feel they co...

#158757
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