Starlux Airlines Reviews
Starlux Airlines Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starlux Airlines has a 2.0 star rating from 7 reviews; consumers are mostly dissatisfied with an unfavorable 71% and positive 29% split.
Key Takeaways for Future Customers
- Search Starlux Airlines reviews before booking to weigh frequent customer complaints.
- Expect difficulty changing flights online and limited US customer service hours.
- Be prepared for website/app booking and validation issues; confirm tickets and baggage rules.
- Prices are reported as high compared to service and support levels.
Negative Feedback / Risk Areas
- Repeated customer complaints about non responsive customer service and lost baggage.
- Issues with refunds, cancellations, exchanges, and billing disputes.
- Website problems, hard-to-navigate booking system, and limited in-flight amenities.
Positive Feedback
Some passengers praise the in-flight experience and helpfulness of individual agents when reached.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starlux Airlines has a 2.0 star rating from 7 reviews; consumers are mostly dissatisfied with an unfavorable 71% and positive 29% split.
Key Takeaways for Future Customers
- Search Starlux Airlines reviews before booking to weigh frequent customer complaints.
- Expect difficulty changing flights online and limited US customer service hours.
- Be prepared for website/app booking and validation issues; confirm tickets and baggage rules.
- Prices are reported as high compared to service and support levels.
Negative Feedback / Risk Areas
- Repeated customer complaints about non responsive customer service and lost baggage.
- Issues with refunds, cancellations, exchanges, and billing disputes.
- Website problems, hard-to-navigate booking system, and limited in-flight amenities.
Positive Feedback
Some passengers praise the in-flight experience and helpfulness of individual agents when reached.
Media from reviews
Los Angeles, California
HORRIBLE AIRLINE
- - Poor customer service in the US and Taiwan.
- - No WiFi in Economy; alcohol limited.
- - Uncomfortable seats and poor inflight service; go-around on landing.
My COSMILE ID: 11503**** : I HAVE FLOWN 4 times round trip from PHX to Taiwan, and I kept thinking it will get better.
Here's my issues with this Airlines:
1. Horrible customer service, in US or in Taiwan.
2.
When your flight is delayed or rebooked, forget it you mind as well get a new ticket; they're not helpful at all in Taiwan.
3. When you are booked in Economy, NO WiFi access; even if you want to purchase WiFi. So if you are traveling for business and want to stay connected, forget it.
4. It is overpriced, food sucks, and bring extra meals coz you'll get hungry.
BTW, you cannot get alcoholic drinks, no beers, no alcohol, just wine and they'll give you 1/4 of the cup-so SAD.
5. Your miles do not get recorded and even if you ASK 3-4 times, still no response from customer service.
6. The seats are so uncomfortable, why are the seats so HARD!
7. Inflight service sucks!
You ask for water, forget it mind as well get yourself water.
8.
Safety: Why we missed our landing? Had to spin around again, coz the pilot did not know how to land on a nice day in PHX?
NO MORE, THATS IT I WILL NEVER FLY WITH THIS AIRLINE EVER!
NO STARS, I WISH TO GIVE THEM NEGATIVE STARS AND THEY SHOULD GET OUT OF AIRLINE INDUSTRY.
User's recommendation: DONT FLY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Horrible Website and Lack of Customer Support
- - US support is hard to reach; long-distance calls to Taiwan are required.
- - Validation codes fail by email; booking blocked; no reply to feedback.
I like flying in the airline itself, but Starlux USA Customer support is NON-Existent. If you're in the US and have any issues, they want you to contact on long distant call to Taiwan!
And you can't change your return flight online/app. Only option is calling Starlux, but they're not opened on the weekends! It's ridiculous.
I've had issues receiving an email validation code, so I can't even book tickets in my account. Why don't they offer options to either email or text a validation code??
I've sent them a Feedback form to update a new email address last week and still have yet to hear back.
Honestly, with all of these issues, I wouldn't fly with them anymore. It's not worth the headache. Given that they're a fairly new airline, how long would they last given all of these customer complaints and dissatisfaction??
Do they even care? So why spend MONEY on the airline?
- Nice airline
- Should have option to receive validation code via text
- Change account settings
- Lack of options on website
Preferred solution: Responsive customer support.
User's recommendation: Don't expect Customer Support for any changes/cancellations, etc. You're on your own.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rancho Santa Margarita, California
No response
- - Left Samsung A20 at Taoyuan Airport on 3/3 en route to LAX.
- - Emailed the airport and Starlux on 3/4 but received no response.
poor very very poor cusomer service
Left my Samsung A20 at the Taoyuan Airport departing for LAX on 3/3, emailed the airport and Starlux customer service on 3/4 but never got a response back.
Anthony Refuerzo
rgautobrokers9@***.com
1-94*-***-****
Preferred solution: My cell phone if found
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Santa Ana, California
Customer assistance
- - The Samsung A20 in a black case was lost in Terminal 2 departure area.
- - The passenger awaits a connecting flight to LAX on 3/3/26.
I sent emails but no response
I never got a response regarding my lost cell phone at the airport inspite of numerous attempts to contact starlux and the airport through email because I cannot get through with phone calls being an international number
Hello
I was a passenger that was wating for my connecting flight to LAX on 3/3/26, I was charging my Samsung A20 phone at the terminal 2 departure area and seem to have forgotten about it , i wam hoping you can assist me in finding it is in a black case
Thank you
Ticket # 189210****01502
Plymouth Meeting, Pennsylvania
Complain, advice don’t ride this baggage missing and they don’t care help you ! They used to it doing this
- - -Luggage missing; I had medication in it and I am diabetic.
- - -Starlux customer service gave no guidance.
- - -I asked what to do and received no response.
My entire luggage missing my mistake i put my medication inside my luggage i am diabetic. Starlux.
I asked the starlux customer service looks like they used to it. I asked them what i need to do they response nothing seems nothing
User's recommendation: Don’t use this airlines
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lake Stevens, Washington
Share experience and hope for their improvements
- - Very poor customer service.
- - Unable to change date without penalty; $110 fee.
- - Booking is blocked with no cancellation or response.
Very poor customer service/support
On September 22, 2025, I booked a ticket online. Immediately after booking, I noticed an error on the arrival date.
I was able to make changes without penalty right after booking from other airlines but not Starlux. I tried to find customer support online but had no luck. In order to talk to someone, I would be charged a fee. I tried online chat.
It took me 10-15 minutes to be the 2nd person in line to get support. After 30 minutes, I was still the 2nd person. It was late and I could not wait any longer. I filed a payment dispute until I could get help.
While waiting for the credit card company to reach out for an answer, I filed their online request to review my booking. After several days, they responded. They still wanted to charge me 110 USD. They had not answered my dispute at this time.
A few days after their initial response, they finally responded to my dispute after almost one month from the date I filed the dispute. And, they told me they blocked my booking. I immediately replied to their email stating that they would get paid, and I requested them to go ahead and cancel my ticket. I also removed the dispute with the credit card company on the same day.
Two weeks later, I heard nothing from them. My booking is still blocked. No cancellation either. I sent another email request with the same request, please cancel my ticket.
You will be paid. Still no response. It is surprising that such a global company is not trying to understand why I would rather cancel my ticket and pay for a penalty than fly with them.
They might offer good service flying, but they fail at their ticketing and customer service/support. If you are able to fly without any customer support, they might be an option.
- Very poor customer service and support
Preferred solution: Full refund
User's recommendation: Fly a different airline
Once you file a dispute with your bank all bets are off for getting any type of service. “You will be paid”? Why would the airline believe you?
Macon, Georgia
Purchase flight seat problem
When I reached customer service they were very helpful with flight seat selection purchase. Thank you for resolving the issue
User's recommendation: Hard to navigate purchasse online
Manteca, California
Change flight
Not easy to change flight online, even bought by Starlux web. Must contact customer service center, but it is closed on Sunday.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI made a mistake on my ticket
- - Ticket 730713****0678: correct spelling from fridatun nimah to faridatun nimah for the second traveler.
- - The traveler is Zubair Idris ibn Abdurrahman.
I made a mistake on one of the names on my ticket number is 730713****0678 the correct name is (faridatun nimah );the name was spelled as fridatun nimah. Can you please put the correct name for second traveler. The traveler is zubair Idris ibn Abdurrahman
Preferred solution: I want correct a my name on my ticket ticket
Lost hand carry baggage
- - Lost hand luggage on Jul 9, 2025 awaiting flight 789 at 0115.
- - Bag: black Adidas with a yellow and green rope; contents: dark chocolate, sports bra, dress; tag.
I lost my hand carry on luggage last Jul.9, 2025 while waiting for my flight #789 departing at 0115.Its a black adidas bag with a yellow and green rope tied to the handle.Inside are dark chocolate,women sports bra,womens dress and more.Im hoping it was turned in to you airlines since it has a tag on it.
Huenguyen128@***.com
My name:Sy Nhung Toan ,ticket numbers:189727****280.AB5168.I want know how many check baggage on my ticket?Thank you
There is a problem with my booking
Our reservation was wrong.
The office was closed when we called, so we lost our booking.
WORST PEOPLE EVER
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFind my flight
- - We have Starlux e-tickets but can't find our flights on the site or app.
- - We were told to call during office hours and the check-in system is poor.
We have Starlux e-tickets but couldn't find our flights on your website or your app. We then called, but were advised to call during office hours.
Your check-in system is the worst among airlines in our experiences. If you don't fix this, you won't keep your customers.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t get ahold of anyone
I missed a flight and now I need to show of proff that I really did miss the flight. I missed it on January 17 they say they need ticket number but I don’t have it, jerks
I missed a flight and now I need to show of proff that I really did miss the flight. I missed it on January 17 they say they need ticket number but I don’t have it, jerks
Just need info about missing a flght. I have been trying for weeks but they always say they are closed.
Ridiculous because I need some information to forward to my insurance company
Preferred solution: Need documentation of missing a flight on 01/21/24 emailed to me but no one ever answers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange ticket one way to route trip
- - Two one-way tickets SF to Saigon booked on 10/14/2024.
- - Wants to change one ticket to a round trip: outbound 11/03/2024, return 12/08/2024 to SF.
Date: 10/14/2024 I book two ticket only one way from San Francisco to Saigon Vietnam, right now I want to change one way to round trip from 11/03/2024 go to viet nam and come back San Francisco date 12/08/2024, how can I do it? Please let me know.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Concord, California
Luggage problem
- - Luggage lock was broken on arrival in Da Nang after a San Francisco flight with Starlux on 5/10/24; Starlux provided a claims link.
I flew to Da Nang Vietnam from San Francisco airport on 5/10/24 with Starlux Airlines. I only found out when I arrived at the hotel that my luggage lock was broken and opened.
I contacted Starlux customer service, they gave me a link to claim the incident. Please see the pictures and give me a call at 925-391-**** if you have any questions or need anything else to resolve this issue.
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So go fly Economy on the airline that provides what your cheap self expects.