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Aubin Gomis 31/03/2020 To start let me mention that I have got £8000 into my account now, I have been a starling customer since they started, I have always had money in and out £30k to £40 a year no problem at all but since last week after putting £5k into my account as usual, starling decided to restrict my account asking me to send my passport witch I did the same day but surprisingly they want to see an ID as well witch I dont have, after a long dispute everything still same its been a week now I cant pay my landlord and my bills i cant transfer money to my family this is the worst experience especially with the COVID19 I have never been more disappointed and disgusted and depressed then today. Tried to explain the situation but all get is cold inhuman unprofessional answers. Not sure whats them plan on doing that but let me tell you I dont wish this to happen to no one because it hurts As I mentioned especially with all whats going on even if the T&C really said that I need a backup ID just use your human sense, my history since Ive been banking with you, your moral, logic thats why I call this situation inhuman behaviour towards your customer, I even asked if I could switch to other bank because I need to use my money asap. Could someone guid me how to deal with these people please Thanks A G

User's recommendation: Do not use starling.

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ID
#1846419 Review #1846419 is a subjective opinion of poster.
Product
Starling Bank Account
Loss
$8000
Preferred solution
Apology

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