Camille M Lje

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| map-marker Costa Mesa, California

WORST MOVIE THEATRE

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Starlight Cinemas - WORST MOVIE THEATRE

They sent us to the wrong movie theatre, so we missed the whole beginning of the movie and then he would not let us stay to watch beginning of movie. When there was nobody there.

Its not like it was sold old it was empty. He treated us horrible and told me it was my fault when he kept the movie stubs. Was he giving them out to his friends for free he never even ripped them and gave me my half. All I wanted was to watch the beginning of the movie I missed because they sent us into wrong theatre number.

Terrible customer service. You dont treat people like that. He wasnt even nice about it.

GO TO ANOTHER THEATRE!!! THEY ARE HORRIBLE!

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Loss:
$18
Pros:
  • Close to house
Cons:
  • Poor customer service they made mistake and did not fix it

Preferred solution: Full refund

User's recommendation: GO SOMEWHERE ELSE!

1 comment
Camille M Lje

They treated me and my son horrible and I am disappointed

Anonymous
map-marker Anaheim, California

Charge

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Thank You!! My situation was resolved the day I sent my complaint. Someone reached out right away. My family and I were to really enjoy our movie.
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User's recommendation: This theater was accessible, great customer and friendly service…clean, and affordable

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