StarHub
StarHub Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
StarHub has 2.8 star rating based on 7 customer reviews. Consumers are mostly neutral.
60% of users would likely recommend StarHub to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Try switching to other telco", "Not at all".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
StarHub has 2.8 star rating based on 7 customer reviews. Consumers are mostly neutral.
60% of users would likely recommend StarHub to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Try switching to other telco", "Not at all".
Review authors value the most Discounts and Special Offers and Diversity of Products or Services. The price level of this organization is medium according to consumer reviews.
Media from reviews
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Verified Reviewer
Resolved: Auto roming
Hi
Currently i am in oversse my phone 8751**** not working auto roming
Please help
My sim card in the phone
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Verified ReviewerResolved: Sathish8484sj@***.com
Active my number only.
Dear -sir/madam
My name is Sathish kumar
I need your help
I last time yous my starhub number now not coming tha network please check for me
Preferred solution: I need take back my number only
Singapore, Singapore
Unable to log in to hub app
Unable to login before. After call customer care executive, link received my email & then reset password.
Now can login successful. Thanks
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Verified ReviewerReconnect hub number
Dear sir/madam before my vacation I was requested for disconnect for 9168**** number than I was coming Singapore now so I want to Request to reconnect my StarHub number 9168**** thank you
Preferred solution: Apology
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Verified ReviewerPoor customer service
I subscribe for a new phone line and after installing immediately the data show 0 gb balance for a 20gb plan, I WhatsApps Starhub for assistance and after weeks they still have not resolved my issues
I went to Starhub branch in Tampines and they told me they do not handle postage paid subscription plan
There is no where we could escalate this matter further
This is a total failure of the Starhub customer care service system
Preferred solution: Cancel the line
User's recommendation: Not at all
You'll need to activate the SIM card on the StarHub App. Do follow the on-screen instructions for the SIM card activation.
1. Select "Mobile" on your homepage. Change_of_Plans_1.0 2. Select the mobile line you would like to activate your SIM.
Star Plans SIM Card Activation 2 3.
Select "Activate Now" on your mobile line details to activate your SIM card. Star Plans SIM Card Activation 3 Should you require any further assistance, feel free to reach out to us on the StarHub App.
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Verified ReviewerPay a visit to Customer Service and spend more than 1 hour but issue cannot resolve as explanation that each department in Starhub works independently
Subscribe to data roaming global but still have not fully utilize my roaming data but was charged pay per use. Request to terminate permanently pay per use but was infirm the feature is not available. Paid for data roaming but cannot use the service is really frustrating and was unfairly charge by them on pay per use.
User's recommendation: Try switching to other telco
You will not be able to use the unused data in the DataTravel plan once International Roaming or Pay-As-You-Roam service has been terminated. You can continue to use the unused data upon resuming the International Roaming or Pay-As-You-Roam service within the validity period of your existing DataTravel plan.
The validity of DataTravel plan will start from the date/time of successful purchase.
You can choose to activate DataTravel plan instantly or schedule from 24 hours to 30 days in advance What are the destinations which support DataTravel Global? Australia, Bangladesh, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, Myanmar, New Zealand, Pakistan, Philippines, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam USA (refer to list of 50 states in USA below), Canada, UAE Albania, Argentina^^, Austria, Bahrain^^, Belarus, Belgium, Bolivia^^, Bosnia and Herzegovina, Brazil^^, Bulgaria, Chile^^, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Iran, Ireland, Israel, Italy, Jersey, Jordan^^, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Mexico^^, Montenegro, Netherlands, Norway, Oman, Palestine, Paraguay^^, Peru^^, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia^^, Serbia, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Turkey, UK, Ukraine, Uruguay^^
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Verified ReviewerMy sim card is 3g i want to change to 4G to 5G my signal is verry slow
I try what the operator say , but nothing change at all. Still my sim card is 2g n 3g, if can help me please change in 4g, hope so can help this, thank u so much.
You can check and manage your mobile network settings on your device. Android Go to Settings > Connections > Mobile Networks > Network Mode.
iOS Go to Settings > Mobile Data > Mobile Data Options. Please select 4G or 5G to ensure your services continue without interruption. If there is no option to activate 4G/5G, this means your phone is a 3G-only phone.
Upgrade to a 4G/5G phone and take advantage of our latest online mobile offers here. You can also visit any StarHub shop.
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Verified ReviewerCan't top up my number
8232**** this number given by my agent,other owner so this owner expired and then I need to use with my id proof
Offenders who receive, supply and possess local SIM cards or facilitate fraudulent registration of local SIM cards can be fined up to S$10,000, jailed for up to three years, or both, for a first offence
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Verified ReviewerInquiry about invalid sim card
My prepaid sim no More in service
Can I reconnect my invalid sim card as I didn't notice only today that there is no signal already.thanknu
Payment made please active my mobile network
I required a soft copy of bill send through my email: montoh@***.Com.sg instead of login to hub app
Thank you.
Terminate connection
I moved to India please terminate my post paid connection 8607**** not good service for foreigners please do needful
Preferred solution: Terminate
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If your termination request is for a later date, your mobile service will end at midnight on that date. You may no longer make any changes or modifications on your plan once the termination date has been finalized. You may no longer make any changes or modifications on your plan once the termination date has been finalized.