Starfire Direct
Starfire Direct Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starfire Direct has a 3.4 star rating from 1 review and consumers appear mostly neutral, though the single review reports serious service and billing problems and notes a high price level.
Positive Feedback
The site is described as very pretty and visually appealing, which some users mention in Starfire Direct reviews.
Negative Feedback / Risk Areas
- Zero customer communication and poor customer service as reported in Starfire Direct customer complaints.
- Billing concerns and difficulty obtaining refunds after charges.
- Order confirmations missing and unresponsive support channels.
Key Takeaways for Future Customers
- Expect limited communication; confirm charges with your card issuer if issues arise.
- Be cautious about placing large orders without clear confirmation and be prepared to dispute billing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starfire Direct has a 3.4 star rating from 1 review and consumers appear mostly neutral, though the single review reports serious service and billing problems and notes a high price level.
Positive Feedback
The site is described as very pretty and visually appealing, which some users mention in Starfire Direct reviews.
Negative Feedback / Risk Areas
- Zero customer communication and poor customer service as reported in Starfire Direct customer complaints.
- Billing concerns and difficulty obtaining refunds after charges.
- Order confirmations missing and unresponsive support channels.
Key Takeaways for Future Customers
- Expect limited communication; confirm charges with your card issuer if issues arise.
- Be cautious about placing large orders without clear confirmation and be prepared to dispute billing.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Really bad service, zero communication
- - Ordered online for $593.65; no confirmation email, card charged.
- - Multiple emails/calls got no response or refund; charge disputed.
Company fixed the issue and I have been provided with apology. They didn't finally resch out to me and shipped my order.
I received it so no loss. I still can't figure out why I was ignored for a solid week.
A week later I decided to check on my order and found it sitting there stating that its confirmed and they charged my credit card. I emailed them to try and see when it might ship. Never got and answer even after 3 more emails. I called and just got put on hold by the bot then it comes back stating their busy, leave number and they will call back.
Never got a call. Tried this two more times with the same result. Finally a women answered and I told her I wanted to simply cancel the order and get a refund on my credit card. She said she couldn't help with that and someone will get back to me after I gave all info.
Still nothing !!!
Total rip off. I have disputed the charge with my credit card and now I have to jump thru all the fraud hoops to get my money back.
- Very pretty website
- Zero customer communication
Preferred solution: Full refund
User's recommendation: Tell everyone you can not to do any business with these people. Totally incompetent
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