New Reviewer

Questionable customer service

OK, this is directed mostly at Start11 app, which is the one I tried out for Windows 11 PC to solve some changes. The trial period was nice, but the only customer service or support seemed to be directed to the forums. If I am going to pay for a product I would want more than to ask a question on a forum. Some who paid for so called pro support basically say its the same type of support. Personally, I thought the Start11 app wasn't worth the money for what it did. You can find free products that do almost the same thing.

User's recommendation: Don't bother, support is mostly forums.

View full review
ID
#3467954 Review #3467954 is a subjective opinion of poster.
Cons
  • Lack of good support for product

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No answers

Called left messages, nothing. Always sent links for questions that didn't do anything. They do not have a customer service department.

User's recommendation: DO NOT USE.

View full review
ID
#2701034 Review #2701034 is a subjective opinion of poster.
Preferred solution
A receipt
New Reviewer

Even though the customization is good...

You shouldn't have to pay for this. You can literally change sounds without even having to buy SoundPackager.
View full review
ID
#2591443 Review #2591443 is a subjective opinion of poster.

Order not delivered.

Don´t buy from this company - ever! They take forever to answer any tickets and their whole "renew" system is totally unfriendly for consumers who can´t find their old installer files. My last order was not fullfilled, but of course deducted from my CC. All in all, id say stay away from any Stardock products. Don´t buy from this company - ever! They take forever to answer any tickets and their whole "renew" system is totally unfriendly for consumers who can´t find their old installer files. My last order was not fullfilled, but of course deducted from my CC. All in all, id say stay away from any Stardock products.
View full review
ID
#901709 Review #901709 is a subjective opinion of poster.
Location
Auburn Hills, Michigan
Service
Stardock Customer Care
Reason of review
Poor customer service
Loss
$20
Preferred solution
Deliver product or service ordered

Money charged but product not delivered- Stardock

On April 16, 2015 I tried to purchase the Start8 software as I was going to run out of the trial period. I clicked on the link that appeared on my screen and it gave me an option to pay using debit card. I made three attempts to pay using my debit card (issued in India) and each time it showed 'transaction couldn't be completed'. However, soon I received notifications of deduction of Rs. 128 thrice (roughly 6.2$) from my account. So more than double the amount of software was deducted from my account and I didn't even get the software. My account no- 175901****04015 Transaction IDs 408277O16 603034O16 204842O16
View full review
1 comment
#2020893

Good

ID
#624099 Review #624099 is a subjective opinion of poster.
Location
Delhi, Delhi
Reason of review
Order processing issue
Loss
$6
Preferred solution
Full refund

Stay away from

Stay away from... My Personal and Professional opinion on Wincustomize and Stardock is that I would NOT recommend you or anyone else spending money on their software. They are very unprofessional and are not customer oriented. The admins are rude and obnoxiousness and are less than customer oriented. I had been a memeber since 2006 and after years of uploading Dreams to the site I've deleted all my work and uninstalled their software from my computers that I purchased... I'm out the $60.00 bucks, so let me save you your money. Jefo and Redneck Dude seen to it that they were as rude as they could be and they can stick there nose where the sun don't shine, not the brightest of dim-wits.
View full review
ID
#322788 Review #322788 is a subjective opinion of poster.
Location
Fredericton, New Brunswick
Loss
$60

Stardock don't deliver or refund as promised

I purchased a 'digital download' of one of Stardocks games. However, I was not able to download or use the product and Stardock was not interested in resolving my problems and have been dismissive towards my objections. The 'digital download' is presented dishonestly and is deliberately misleading as you don't actually get an install file, you have to run it through another system. Even though I can't use the product and my account has been deactivated, they still refuse to provide a refund. Their customer service as appallingly bad and whatever assurances they provide prior to purchase are utterly worthless. They don't behave honestly or fairly towards customers and are just out for a cheap money.
View full review
1 comment
#28384

StarDreck's install caused problems on my brand new PC, Uninstall failed, left bit's and pieces Of Stardrecks software all over the place. Sales / support is slow in getting back to you, they are very big on sending "Form letters" in response to your email.

Sales person gets down-right nasty when trying to get a refund. In my opinion, STARDRECK is not a company that I would want to do business with ever again

ID
#129066 Review #129066 is a subjective opinion of poster.
Location
Chatswood, New South Wales
Loss
$59

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article