Anonymous
map-marker Land O Lakes, Florida

My subscription is not coming

I was not getting my online edition. I called the customer service number and they told me to log back in, which I did, and it worked.
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User's recommendation: If this happens to you, log back in.

Anonymous
map-marker Brainerd, Minnesota

Billing problems

Billing question was handled with ease and kindness by the rep. Could t be more pleased with how easy it was
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User's recommendation: None at this time. Everything was handled in a professional, very kind way.

Anonymous
map-marker Hutchinson, Minnesota

Didn't receive paper again.

Have no paper today and yesterday. Told they would paper to us. Ss of noon today still no paper. Very frustrating
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Joan Z Hvh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Milwaukee, Wisconsin

How does a carrier deliver an edition from 2 months prior? So random and strange?

Our carrier who drops 15 copies/day at our senior living building location... today delivered 7 copies of today's daily paper and 8 copies of an edition from 2 months prior? So random and strange. Not sure how to report that! LOL !!
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Dennis L Szc
map-marker Elk River, Minnesota

Poor delivery

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No paper delivered. Has happened several times. No explanation. Called before but no paper was delivered.
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Elk River, Minnesota

Poor delivery service

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No paper delivered. Called customer service number and was told paper would be delivered and carrier notified. So far, no paper.
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Anonymous
map-marker Minneapolis, Minnesota

Vacation hold problems continue

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On a number of occasions, maybe 5 or 6 now, I have called your vacation-hold line, or communicated via your website, requesting that you hold my Sunday paper when I was out of town, (I only get the Sunday strip) and in nearly every case the newspaper was delivered, even though I got email confirmation of the hold. So somehow it's like the left and right hand are not communicating with each other. As you know, it's worrisome when it looks as though you are not home be-cause newspapers have piled up.
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User's recommendation: I am not sure

Dylan S Gnw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Minneapolis, Minnesota

No Delivery

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Do you want to know why some local newspapers are dying? Maybe its because they dont actually bring the paper to you, but They lie and tell you that everything is escalated and solved. I have been dealing with no delivery for quite some time. Now this week after I have given them a whole week to process an address change, I still dont receive anything. The gas station across the street gets it, but not me. Why would anyone pay a company money to not receive the product they pay for? So because of the Star tribunes inability to deliver me the product that I pay for, I will not stop calling and posting until they do. It is not hard. You have a person set the paper outside the building, that is it. This is not hard to do. It doesnt require a week or processing and customer service calls. Fix this now.
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Preferred solution: Deliver product or service ordered

User's recommendation: If you want no delivery and don’t actually want the paper, don’t subscribe.

John M Rzt

Small print in the comics

As an elderly person, it is very hard to read some of the comics.Buckles was impossible to read without a magnifying glass this morning and there are others. If you are trying to save money, its not working. I am very dissatisfied.
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Reason of review:
small print

Preferred solution: Let the company propose a solution

Kato Yxb
map-marker Minneapolis, Minnesota

Startribuneradius Newspaper Review

I cannot get my StarTribune carrier to deliver to the door. I have complained to circulation and nothing has improved. Today I spoke to Glen and Nathan a call center supervisor. They refuse to credit the paper that is barely on my lawn not at door as instructed. I need help.
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Reason of review:
Problem with delivery

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