Kitchen Cabinets Review

Just needs someone who understands ordering They are very confused Came to measure 3 times (because they lost the measurements TWICE) Then they changed the price 2 times The cabinets were nice but customer service definitely needs improvement
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ID
#680255 Review #680255 is a subjective opinion of poster.
Location
Freeport, New York
Reason of review
Pricing issue
New Reviewer

Kitchen material cut wrong

I ordered a $7000 kitchen from "Star Kitchen Inc." 571 Hempstead Turnpike, Elmont, NY 11003 5**-**6-6888 and the crown molding was all cut wrong. 18 feet of crown! When we went back to them they said oh no something you did was wrong. Its a brand new kitchen, brand new walls, brand new ceiling. We even brought a tool with us an "angle finder" which cant lie about the angle.... We even put it up against thier wall and it was off!! The angle finder tool showed them point blank, in their face, that the angles were all cut wrong! His response ..."oh its ok you can play a little with it.... REALLY?????!!!!! PLAY A LITTLE??!!! Brand new kitchen and play a little and have gaps all over cabinets and ceiling???? We went to home depot across the street and purchased a cheap piece of premade crown molding and showed them how the angle is supposed to be ...... Dont ever buy anything from Star Kitchen Inc Cabinet and Stone Factory! They claim all solid wood which its not... The cabinets came banged and scratched, the quartz countertop came chipped in several places. Their measurement/delivery/kitchen people dont speak a lick of English. I had to fight to take a few $$ off price when they delivered because of all the damages and they had the nerve to charge me $20 for 8 oz of touch up paint. Do yourselves a favor and stay away ffrom Star Kitchen Inc. Poor customer relations and they do not stand by their mistakes. You're on your own!
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5 comments
#1017863

Yes me too!!!!

#742945

Good to know! A friend had recomended this place but after reading this review and seeing it on citysearch, SILive and a few others, they really must have messed up! I dont think i will be doing business with them!

#742947
@PissedConsumer742945

smart move Nick!

#742925

Hey Star Kitchen... The Department of State Division of Consumer Protection has also been notified.

Yes ....you have PISSED OFF the wrong consumer! I will keep on going. Whatever it takes until you RE-DO my Crown Molding with the correct angles NO MISTAKES and call me with a pick up or delivery date ....

Or I will just keep on............. your choice.....

#742919

ok so i called them back to tell them that they have also been reported to the BBB and they hung up on me . Thats all they do ... hang up on me. So that goes to show you what type of business they run. They take your money and god forbid THEY makea mistake , youre screwed!I hope people will google their business to see the complaint!

DO NOT DO BUSINESS WITH

STAR KITCHEN INC CABINET AND STONE FACTORY

571 Hempstead Turnpike

Elmont NY 11003

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ID
#457903 Review #457903 is a subjective opinion of poster.
Location
Elmont, New York
Loss
$7000

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