Star Cinema Grill

I don't ever send BAD surveys but the manager at Springwoods outside of Houston ruined my weekend. You are in business because you sell alcohol with a movie but she decided I could not have ONE spicy bloody mary (1 of your brunch specials) for a 2 hour movie.

Normally we go to Mo's before seeing a movie at your Vintage Park location but my wife wanted a Boba from a store near Springwoods so we went to the Marriott there next door for breakfast and then a movie. Your manager Saturday morning, 8/17 at 1030 denied us a drink...I even offered her a look at my Marriott receipt that had tacos, pancakes and juice, no alcohol but her mind was made up.

I am in my car right now listening to the Bangles while my wife watches a terribly acted romance novel movie (it ends with us) without her mimosa. I'm offended and I will be spending my $120 a movie on the weekends elsewhere, just so you know...we get pretzels, nachos and pizza, etc. with Diet Coke AT LEAST once a week...this manager has saved me $$.

Why do you have a bar and why should I beg you for a drink.

I'm getting work done now so not a total loss but I will be vocal, trust me. Cinemark is a better visual experience anyway.

Thank you, Glenne

I don't ever send BAD surveys but the manager at Springwoods outside of Houston ruined my weekend. You are in business because you sell alcohol with a movie but she decided I could not have ONE spicy bloody mary (1 of your brunch specials) for a 2 hour movie.

Normally we go to Mo's before seeing a movie at your Vintage Park location but my wife wanted a Boba from a store near Springwoods so we went to the Marriott there next door for breakfast and then a movie. Your manager Saturday morning, 8/17 at 1030 denied us a drink...I even offered her a look at my Marriott receipt that had tacos, pancakes and juice, no alcohol but her mind was made up.
I am in my car right now listening to the Bangles while my wife watches a terribly acted romance novel movie (it ends with us) without her mimosa. I'm offended and I will be spending my $120 a movie on the weekends elsewhere, just so you know...we get pretzels, nachos and pizza, etc. with Diet Coke AT LEAST once a week...this manager hassaved me $$.

Why do you have a bar and why should I beg you for a drink.

I'm getting work done now so not a total loss but I will be vocal, trust me. Cinemark is a better visual experience anyway.
Thank you, Glenne

Hi, I came in today to make informed choices about my plans for tomorrow. Im bringing in a group of 8 seniors and I was fortunate to encounter Dicari ( not sure about the spelling, sorry), a young man who politely and efficiently explained all the options and services, including the use of the elevator, escalator, food choices, seating, accessories for hearing impairments and anything else we might need.

I owed a bakery for 16 years in the city and I would have hired this young man in a minutes. Welcomed me with a smile, was patient, polite and well versed. Well done.

We come here often-my first time hauling around a bunch of seniors (lol! Im 67 but the youngest senior of the bunch)

Hi! I normally have a great experience at your theatre in Vintage Park.

But my last two visits have been rather nasty. I wanted to bring it to your attention in hopes that you can bring about change. The issues have been cleaning and sanitizing. I have always chosen your theatre over AMC because it was clean, sanitized, smelled good, and the bathrooms remained cleaned.

Although Covid is slowly moving to a thing if the past I dont think retailers should start relaxing on the protocols that keep everyone safe and allow everyone to enjoy a nice clean environment. My past two visits the ladies restroom has been dirty; toilet paper all over the floors, toilets dirty, and counters nasty. In addition, our reserved seats were dirty with good and trash, the leather on the seats is peeled away, and the cup holders were caked with something. On this last visit, the seats were so dirty I stopped someone in the hall and asked if they could have someone clean our seats.

A guy went in and removed the trash, but nothing appears to have been wiped down or sprayed with a sanitizing solution. He also didnt let us know he was done and we could go sit down, he seemed annoyed when I first asked. I do understand being short staffed and I do understand multitasking, but there is no valid excuse for what we experienced or the response. Thank God I carry Clorox wipes with me so I wiped it down myself but I feel bad for any other theatre goer who sat down not realizing the theatre room was never cleaned.

There is also a foul odor in that theatre. It smells off. I really would love to continue to go to your theatre because I do like it but some serious improvements and updates are desperately needed. The theatre should be cleaned, vacuumed, and sanitized after every movie.

The bathroom should be cleaned and checked every hour or two hours to ensure it remains cleaned and sanitized. There are also seats in all of your movie rooms at the Vintage Park location that should either be redone or replaced, they look very distressed. On a brighter note our waitress was very nice and sweet. The food tasted great and was nice and hot.

Our drinks were also very well made and tasted great. Thanks for your time