BEWARE: STAR GMC CAN BE VERY HAZARDOUS TO YOUR BANK ACCOUNT!

BEWARE BUYERS: DISHONESTY can be very, very COSTLY! To get the work van we needed and wanted, it cost over $46,080 for a van that should have cost us $35,963 including all taxes, tags, finance charges, etc. We made the huge mistake of going to Star Buick GMC in Easton, and dealt with salesman, Steve Puccio. Our story is as follows: I worked with Steve to purchase a specific cargo van for our business, as we already owned 2 GMC's vans, so we knew what we wanted. Steve told us that they were not available and GM didn't make them anymore. The GM part was true, however Steve did not complete the sentence to say that they were not available to him. The day we purchased the new van, I asked Steve again, while in the waiting room with my son, and he assured me there were none. We returned home to find messages for the van we wanted. We bought the van on Saturday, so on Monday we did find there were many other vans available that were what we were looking for. Tuesday we took the new van back and asked for our money back because it wasn't what we wanted and we had been misled and told what we wanted wasn't available. The managers said it was a "misunderstanding" and that Steve meant "unavailable to him". This is simply deceitful, underhanded and NOT TRUE! They further said it was not their policy to take a vehicle back. The manager at Star also lied to the representatives at GM Corporate, who called them on our behalf, telling them it was an emissions issue. Again, NOT TRUE! Meanwhile, I had told Steve on Monday that we didn't want the van and why, and wanted to return it. I told him that I and other dealerships had found the vans. I further said, if he had looked around and hadn't deceived us or misled us, he would have found the vans , too. Hours later after telling Steve this, I started receiving numerous texts and phone messages from Steve, with information about all of the vans HE located, THAT THERE WERE NONE OF AND WERE NOT AVAILABLE two days earlier, that had the package we were looking for. He continued texting and calling with new vehicles, the entire week. Should he have not done this when I first inquired for a new van with a specific package, prior to the sale???? Does this dealership want a happy customer or a sale. The answer to that is obvious. I also emailed Keith Muir, 3 times after one phone call, about my issue, with absolutely no response. I am very unsettled, frustrated and unhappy with Star, the salesman and the purchase of the vehicle. It cost thousands of dollars, that we cannot very easily afford, to get the vehicle we wanted with the trade-in of the vehicle they sold us. We were basically forced to buy the next best van, unknowing that the best van existed, because Steve was not interested in what we wanted, only what he wanted. I am reaching out to others, about this terrible situation, so hopefully this will not happen to another trusting individual buying a new vehicle. Another update: The sales tax on our Contract is not correct and we were overcharged. I have emailed the general manager, and of course have not received a response. An absolutely horrible dealership that leaves you with a very bad taste. The consumer has very little recourse with new car purchases unless the dealership is reputable, honest and lives up to their motto of "Customer satisfaction". Rest assured, if they respond to this review, they will either say "They will do their best to help us" or it was a "misunderstanding". Well, Star hasn't even bothered to reach out to us at all, despite several calls from GM, and certainly haven't tried to help us. If they intended on doing so, I don't know what they are waiting for.
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ID
#1055444 Review #1055444 is a subjective opinion of poster.
Location
Easton, Pennsylvania
Service
Star Buick Gmc Sales Representative
Cons
  • Sales
Reason of review
Told vehicle we wanted didn't exist
Loss
$10000
Preferred solution
Let the company propose a solution

They dont know what theyre doing and want to steal your money

I went to service ABS issue the mechanic never checked it went off of what the computer said I paid for false information they told me my left front hub needed to be replaced. I ordered the part and took it to my mechanic Buick wanted to Charge 400 mine charged 280 after they installed the part ABS was still on I took it back to the mechanic they checked it out it turned out to be the left rear was completely broken...ON the receipt it is clearly stated that it was only the left front hub which was never the real issue on the car. My mechanic suggested I go back and ask for a refund and reimbursement for the part they changed. the man who serviced me said left rear on the paper said left front then I spoke to the manager and he was talking like a *** bag lawyer...never go here they are overpriced and unreliable and steal your money with a smile on their face.
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ID
#793802 Review #793802 is a subjective opinion of poster.
Location
Bethlehem, Pennsylvania
Cons
  • Mechanic never checked the car
Reason of review
Not as described/ advertised
Loss
$400
New Reviewer

Resolved: Star Car Buick GMC Easton PA - Dishonest

A few weeks ago my wife and I went looking for a new car. Our first stop was the Star Car Buick GMC Easton Dealer because my wife really liked the GMC vehicles. I was never at a GMC dealer before and at the time we had a wonderful experience, within 3 hours we found the car we wanted and purchased it. I really felt like this was too good to be true. I've bought many cars in the past and it was never this easy. We really thought that we found a legitimate dealership that we could purchase cars from not only for us but our children when they get older. We went as far as doing a live recording for a radio station that was there when we bought the car praising the dealership. After that I shook the owner’s hand who had a big smile on his face. When we got home we were telling everyone we talked to how great this dealership was and they should go there when they need to purchase a new vehicle. Well it was too good to be true. We just received a bill from the leasing company for over $2000 from the car we turned in even though we were told time and time again before buying the car that everything with the car we turned in would be taken care of by the dealer. When we called the dealer to find out what happened they said they recall us being there but they couldn't help us with the bill. Our first call was never returned, then another sales person said it wasn’t his problem. Our last call the dealer hung up on us during the conversation. I can't believe people like this are still employed by any company. Where did they learn these scamming techniques? They played us like a couple of fools because they knew what they were doing and lied the whole time. I really didn't think these type of people existed anymore but we found them in Star Car Buick GMC Easton.
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Resolved
ID
#702518 Review #702518 is a subjective opinion of poster.
Location
Easton, Pennsylvania
Reason of review
Poor customer service
Loss
$2200
Preferred solution
Let the company propose a solution

About

Star Buick Gmc Warranty
It's no secret that people are keeping their vehicles longer and driving them farther than ever before. Because The Company want The User to be Company's customer for life, Star Buick Gmc's' dealership is proud to provide a Lifetime Limited Powertrain Warranty on Company's vehicles at no additional cost. Star Buick Gmc want The Customer to have the peace of mind that comes from knowing The User of Website are covered for the cost of critical mechanical breakdowns. There is no cost to The User for Company's Lifetime Limited Powertrain Warranty. It is free and included on every eligible vehicle sold at Star Buick Gmc's' dealership. Star Buick Gmc's' Lifetime Limited Powertrain Warranty lasts as long as The Customer own The Client's vehicle. Simply maintain The Client's vehicle to the manufacturer's recommendations and The Company will pay for covered claims up to Star Buick Gmc's' generous limit of liability. For a single claim, The Company will pay up to the fair market value of The Client's vehicle immediately before the covered mechanical failure; the total www.starbuickgmc.com will pay for all covered claims can be up to the vehicle's purchase price.
To read more: https://www.starbuickgmc.com/star-care
Star Buick Gmc Privacy Policy
Star Buick Gmc's' dealership respects the privacy of individuals who visit Company's websites, send Star Buick Gmc an e-mail, or participate in features and services The Company offer online. Star Buick Gmc take the privacy of The User of Website the website user, seriously and utilize security measures to safeguard The Client's privacy online. Because Star Buick Gmc's' dealership gathers information from visitors to Company's sites, www.starbuickgmc.com have developed this privacy policy to help The Customer understand the terms and conditions surrounding the collection and use of that information. This statement discloses the types of information www.starbuickgmc.com gather, how it is used, and for what purposes. No-Spam: Star Buick Gmc avoid sending unwanted communications by limiting Star Buick Gmc's' contact to individuals who have voluntarily provided their contact information, agreed to receive Company's communications, inquired about Company's products and services, and/or who have done business with Website in the past.
To read more: https://www.starbuickgmc.com/privacy-policy
Top Star Buick Gmc Services

Sales Representative

Star Buick Gmc Pros and Cons

Cons: Sales

Summary

Star is a car dealer. Its headquarters is based in Bethlehem, Pennsylvania, USA. The company works with both new and pre-owned vehicles. It mainly specializes in GMC models. Star has showrooms and offices in Easton and Quakertown. The dealer provides the following services: vehicle inspection, express maintenance, oil change, alignment, and brakes repair. It can scan a vehicle code free of charge. The experts of parts department can help to choose and order any originalGMC part or accessory. Customers can get a car loan. There is a payment calculator and financial applications on the company website. Before purchasing a vehicle test drive is provided.

Star Buick Gmc reviews and complaints

Star Buick Gmc is ranked 855 out of 4363 in Dealers category

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