Star Buick Gmc Reviews
12.6K CLAIMED LOSSES
3 TOTAL REVIEWS
1 ISSUE RESOLVED
BEWARE: STAR GMC CAN BE VERY HAZARDOUS TO YOUR BANK ACCOUNT!
BEWARE BUYERS: DISHONESTY can be very, very COSTLY! To get the work van we needed and wanted, it cost over $46,080 for a van that should have cost us $35,963 including all taxes, tags, finance charges, etc. We made the huge mistake of going to Star Buick GMC in Easton, and dealt with salesman, Steve Puccio. Our story is as follows: I worked with Steve to purchase a specific cargo van for our business, as we already owned 2 GMC's vans, so we knew what we wanted. Steve told us that they were not available and GM didn't make them anymore. The GM part was true, however Steve did not complete the sentence to say that they were not available to him. The day we purchased the new van, I asked Steve again, while in the waiting room with my son, and he assured me there were none. We returned home to find messages for the van we wanted. We bought the van on Saturday, so on Monday we did find there were many other vans available that were what we were looking for. Tuesday we took the new van back and asked for our money back because it wasn't what we wanted and we had been misled and told what we wanted wasn't available. The managers said it was a "misunderstanding" and that Steve meant "unavailable to him". This is simply deceitful, underhanded and NOT TRUE! They further said it was not their policy to take a vehicle back. The manager at Star also lied to the representatives at GM Corporate, who called them on our behalf, telling them it was an emissions issue. Again, NOT TRUE! Meanwhile, I had told Steve on Monday that we didn't want the van and why, and wanted to return it. I told him that I and other dealerships had found the vans. I further said, if he had looked around and hadn't deceived us or misled us, he would have found the vans , too. Hours later after telling Steve this, I started receiving numerous texts and phone messages from Steve, with information about all of the vans HE located, THAT THERE WERE NONE OF AND WERE NOT AVAILABLE two days earlier, that had the package we were looking for. He continued texting and calling with new vehicles, the entire week. Should he have not done this when I first inquired for a new van with a specific package, prior to the sale???? Does this dealership want a happy customer or a sale. The answer to that is obvious. I also emailed Keith Muir, 3 times after one phone call, about my issue, with absolutely no response. I am very unsettled, frustrated and unhappy with Star, the salesman and the purchase of the vehicle. It cost thousands of dollars, that we cannot very easily afford, to get the vehicle we wanted with the trade-in of the vehicle they sold us. We were basically forced to buy the next best van, unknowing that the best van existed, because Steve was not interested in what we wanted, only what he wanted. I am reaching out to others, about this terrible situation, so hopefully this will not happen to another trusting individual buying a new vehicle. Another update: The sales tax on our Contract is not correct and we were overcharged. I have emailed the general manager, and of course have not received a response. An absolutely horrible dealership that leaves you with a very bad taste. The consumer has very little recourse with new car purchases unless the dealership is reputable, honest and lives up to their motto of "Customer satisfaction". Rest assured, if they respond to this review, they will either say "They will do their best to help us" or it was a "misunderstanding". Well, Star hasn't even bothered to reach out to us at all, despite several calls from GM, and certainly haven't tried to help us. If they intended on doing so, I don't know what they are waiting for.
Star Buick Gmc Sales Representative
Reason of review
Told vehicle we wanted didn't exist
Let the company propose a solution
They dont know what theyre doing and want to steal your money
I went to service ABS issue the mechanic never checked it went off of what the computer said I paid for false information they told me my left front hub needed to be replaced. I ordered the part and took it to my mechanic Buick wanted to Charge 400 mine charged 280 after they installed the part ABS was still on I took it back to the mechanic they checked it out it turned out to be the left rear was completely broken...ON the receipt it is clearly stated that it was only the left front hub which was never the real issue on the car. My mechanic suggested I go back and ask for a refund and reimbursement for the part they changed. the man who serviced me said left rear on the paper said left front then I spoke to the manager and he was talking like a *** bag lawyer...never go here they are overpriced and unreliable and steal your money with a smile on their face.
- Mechanic never checked the car
Reason of review
Not as described/ advertised
Resolved: Star Car Buick GMC Easton PA - Dishonest
A few weeks ago my wife and I went looking for a new car. Our first stop was the Star Car Buick GMC Easton Dealer because my wife really liked the GMC vehicles. I was never at a GMC dealer before and at the time we had a wonderful experience, within 3 hours we found the car we wanted and purchased it. I really felt like this was too good to be true. I've bought many cars in the past and it was never this easy. We really thought that we found a legitimate dealership that we could purchase cars from not only for us but our children when they get older. We went as far as doing a live recording for a radio station that was there when we bought the car praising the dealership. After that I shook the owner’s hand who had a big smile on his face. When we got home we were telling everyone we talked to how great this dealership was and they should go there when they need to purchase a new vehicle. Well it was too good to be true. We just received a bill from the leasing company for over $2000 from the car we turned in even though we were told time and time again before buying the car that everything with the car we turned in would be taken care of by the dealer. When we called the dealer to find out what happened they said they recall us being there but they couldn't help us with the bill. Our first call was never returned, then another sales person said it wasn’t his problem. Our last call the dealer hung up on us during the conversation. I can't believe people like this are still employed by any company. Where did they learn these scamming techniques? They played us like a couple of fools because they knew what they were doing and lied the whole time. I really didn't think these type of people existed anymore but we found them in Star Car Buick GMC Easton.
Reason of review
Poor customer service
Let the company propose a solution
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Star Buick Gmc