Hostile Owner

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I want to preempt this review by saying that I don't review places often--even when I got a puddle of melted ice cream for dessert at a restaurant, and still had to pay for it one fine evening. But this *** hole deserves the effort.

Every time I've been to this place, the guy has been EXTREMELY rude and unhelpful. I brushed it off as him having a bad day before, but it turns out he's just generally an ***. Today I came in looking for an outdoor finish for a wood sign. I explained my project to the guy at the counter, and asked him if the lacquer that they had would last a long time, or would I have to re-finish it often.

Instead of a straight forward answer, I got an eye-roll, and a "what lacquer?" "The only one you have over there", I said. Guy: "We have many." Me: "Okay, I only saw one, come, I'll show you which one I'm talking about" Guy: "So show me!" Me: "You're going to have to come there, because it's locked up, I can't bring it to you, and I just have this one question about it" Guy: "I answered your question!" Me: ??? At this point, with another eye-roll, he walks the 10 feet to the spray paint, and aggressively pokes his finger onto the acrylic door, behind which stands a spray can labeled "Household Spray Paint" Me: "Oh, I didn't realize this was lacquer, it just says "spray paint". I was talking about the one next to it.

Would it last a long time if I spray it on wood, and hang it outside?" He mockingly points to the can where it says "Interior/Exterior" Me: "I understand that it's for exterior, I just want to know how long it'll last. Have you used it before?" At which point he snaps, starts walking away, and goes "I can't keep up with all your questions, do you want it or not?" Me: "I just wanted my question answered before I get anything." Guy: "I can't keep up with your questions, do you want it or not?!" I said "nope", and walked out in shock. Asked the same question at the hardware store across the street, where the guy suggested the lacquer I should use, made some jokes, rang me up, and I was out of there within two minutes. It was like night and day.

I don't know what I did to this guy, but nobody should be treated with such disrespect and animosity, especially considering the fact that I was probably going to be one of like 2 or 3 customers this day. Unless it's a drug front, I can't see them making much money in the future.

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Matt DiBarra
Matt DiBarra

Matt DiBarra is well-known as The Undercover Contractor. He is the owner of DiBara Masonry company in Los Angeles that specializes in house repairs, restorations, and new installations.

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