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I am sure this company has several technicians that may act differently, but the one person I dealt with recently was very very unprofessional and quick to make me sign for services I didn't even need. I had no carpet to be steam cleaned/dried. My home has ceramic tiles/laminate flooring. I had water leak from first floor powder room to the ceiling and walls in basement. There was no smell of mold. No flood. The water on the floor was dried. The...
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Anonymous

JJ My 1st question, is did you sign and hire them or send them packing?

#1010003
Hi there! We had an appt. scheduled yesterday 2.4.17 for a carpet cleaning. (We had one done last year with no problems). This time when the staff came in, we showed them all the rooms that needed to be done. Once that was done, they asked to hook up to the water spicket outside. They took NO PRECAUTIONS in making sure no problems would occur afterward. They came back in and started on one of the smaller bedrooms. Within minutes, there was water...
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Anonymous

Anonymous Stanley Steamer customer's, I believe that all of the individual outlets are franchises, some are probably good and some not. It would be helpful, to know at least what city y...

Anonymous

JJ I am not sure if legally they were at fault, but it is easy for someone to check if the faucet is broke by freezing by seeing looking at the water flow before putting pressure...

My 86 yr. Old mother asked me to please call and recommend a company that can deep clean 1 room and a 1 sided mattress. The price of $169 was fair to my mother and was servicing the next day. I could not believe that when they arrived the service did not include a "sanitizing" so they said, and will be an extra cost. The deal included disinfecting, is there a difference?.. Thank goodness my mother expressed their dishonesty and went with another...
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Anonymous

Anonymous The word sanitizing in relation to carpet cleaning is really just a word to get more more from an uneducated customer. The only way to truly sanitize a mattress or even carpet...

Short Review for February 19, 2017

#1010691
1.0
Stanley sterner Melbourne Florida horrible don't use
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Short Review for February 19, 2017

#1010688
1.1
Stanley sterner Melbourne Florida After spending over 500 dollars and calling after 3 months about a area rug which is staining I am told this company is only responsible for 10 days. I guess the scotch guard protection doesn't last for 90 days Horrible service. Don't use
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Stanley Steemer Floor Cleaning Service Review

#986951
Brought in Dirty equipment, horrible job. Broke my kitchen faucet. Carpet is soaking wet. NO professionals. Didn't seem to know what they were doing. After I began video taping they decided to redo the whole house as they had "forgotten" to pretreat. Never again!!
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Short Review for December 29, 2016, pc_payment

#981590
This company sucks Andover charges everything
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Well let's start off with this I have worked for Stanley Steemer for two years .. and never really missed any days or anything .. 2 week ago I got sick I was under the weather for those days and I called in and was told no by the owner.. and now my son is sick and still got told that I had to come in to work. Like is this even legally possible.. I'm not understanding what I'm doing wrong due to the fact that me by my self made him a quarter...
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Anonymous

Anonymous This company needs to be more compationet toward there workers. Stanley Stealer in Concord CA as the worst Supervisor. The Supervisor needs training on managing. Not a good co...

Anonymous

Anonymous You did not word your call in correctly. Just say: I am sick today and will not be in to work. That puts the burden on the boss to either fire you or keep you. There are lo...

#977126
If I could give zero stars I would. This company and their website, no matter where the location is, is a big scam ( Stanley Scammers). The website has so much verbiage ( deliberately) so you won't find the exact information you need. The quote they give you is just a number. I was quoted $159 for 3 rooms of carpet. When I called to make sure this is the price, I was told it is accurate as long as the rooms are not bigger than 300 sqft (my rooms...
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Anonymous

Anonymous It shows on your screen shot that the tile is an estimate so NO you weren't quoted 159.00 for tile. I guess you need more specifics when scheduling things.

We hired Stanley Steemer to clean and refurbish the grout for our tiled floors, they did a nice job although we needed to follow-up on many tiles where there paint solution for the grout got on the tiles. What reaally peeved us was that the solution got on our newly resealed driveway and spotted it in bright paint in several places. The vendor came out with another paint solution that they said would cover the paint spots and within a week blend...
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2.5
I didn't like
  • False assurances
  • Reliability
#973768
come in 1220 van is behind my home, no cars down there so no reason for her to be there, i pull up to deck to see her hand by door knob on door. i wave for them to come away from deck she stands there looking at me, he starts walking over she finally comes to door and i am opening it to get out, she stands in way i say can you move back so i can get out she has a face on, i said when i made the appointment and this morning when i confirmed i...
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Anonymous

Anonymous What the heck did I just read? Please, whoever you are, get a competent adult familiar with the situation to re-write your posting for you. What you have written above is jus...

Anonymous

Anonymous Just got a headache trying to read your post

Quoted $315 to clean to carpets, when they arrived, wanted to charge $410. Think for customer service purposes, they should've eaten the extra cost and done the rugs and have been on their way. We're moving to a new town, and had to drive over there to meet up w/ Stanley Steemer, only to find out addt'l cost. not good - they could've done the rugs, and ment'd next time cost would be such and such, just to maintain their service. The company has...
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Anonymous

Anonymous You got it straight from one of their horses, Stanley Schemer at its finest. However, they are not the only ones that do this.

Anonymous

Jow You have to understand the employees paid by commission only. If they would of cleaned it the company wouldn't of lost it would be the employees who are pressured to make at l...

#965545
I CALLED THEM TO COME OUT TO CLEAN MY SOFA WHICH THEY ENDED UP DAMAGING ....THEY SAID I MUST BUY A PRODUCT THEY CLAIMED WAS A STAIN REMOVER ...I PURCHASED THE PRODUCT AND LATER HAD IT TESTED ...IT WAS TAP WATER !! SCAM AND BAD SERVICE !! THEY DO NOT STAND BEHIND THE SERVICE IF THEY DAMAGE IT ...THEY LIE...
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Anonymous

Anonymous If you HAD IT TESTED, post the official results. As a consumer I would like to see that you paid for the testing. Otherwise, you are typing in really big letters and exclamati...

#965107

Contact Stanley Steemer

Headquarters Address:
Stanley Steemer International, Inc.
5500 Stanley Steemer Parkway
Dublin, OH 43016
Phone:
(800) 783-3637
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I asked for cleaning on a 3 piece sectional. They quoted me 150. When they came they said the third piece was too large so they had to charge extra. It was a chase. *** but whatever, business is.business so the new total was 185. They cleaned the couch but didnt even pull the two pieces apart to clean in between OR even bother to pull the couch away from the wall to clean the back of it??? The couch doesnt even look different, still stains and...
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#963069