by PissedConsumer1538411 #1538411
They don't stand behind their product and repair it, but want to continue to badger you for approx. $600 per year for servicing if needed.
If you don't use it they will charge you another $600 for the following year. You can call for service and your luck if they show up that week, plus we have had nothing but problems using the lift. It will stop several times when going up or down your stairs.
We have had ours stop six times in a row, and then your stuck on it until it wants to work again! I would strongly advise not purchasing this lift.
by PissedConsumer1460867 #1460867
Document everything, from initial contact, telephone calls, keep phone statements, every single expense, keep in a journal and keep in an orderly manner. Names, locations, business cards, dates and times, everything. Then start talking to attorneys, you may need to...
Easy Climber - Lousy customer service
by OrderlyBarb274 #1529912
Our chair lift has been slowing down to now I actually have to help it get up the stairs, and it is beeping all the time. I have been told it is probably the battery.
My problem is, I cannot find anyone to come out and look at and/or repair it. It is getting very frustrating. Both my husband and I rely on this because we have a townhouse with 14 stairs...
I have severe arthritis in my hips and knees and my husband has Alzheimers. PLEASE TELL ME WHO TO CALL TO GET IT FIXED!!!!
Easy Climber - You should be ashamed of yourself for doing what your doing
by PissedConsumer1401220 #1401220
Stairs are not working and your *** poor company won.t fix no service man in pgh .but you *** GOT PAID .WELL YOUR COMPANY WILL GET BAD REVIEWS FROM THE GOOD PEOPLE OF PITTSBURGH YOUR COMPANY SUCKS ***
Acorn Stairlifts - Mother in law stranded for 3-4 days??
by PissedConsumer1527203 #1527203
My in-laws is nothing but problems and last night she got stuck 3/4 of the way up and the thing died. Traumatic to say the least.
Now they say no Tech can come til Monday?????
Really??? She’s stuck upstairs until Monday at the earliest??
Easy Climber - Pissed as well
by PissedConsumer1400694 #1400694
I had my easy climber installed end of May 2017. Last Thurs 11/8/2018 it stopped at the top and quit.
Two brand new batteries still nothing. Called for service they said no warranty. Supposed to be life time limited parts. The closest repairman is in maryland.
I live on Pittsburgh Pa. Csnt find snyone to fix it snd we still owe 4000 dollars
Acorn Stairlifts - $10000 not enough???
by JealousBorderCollie176 #14717511.8
trying to "upgrade" product for $1000 plus ... Bottomless money pit... BUYER BEWARE !!!
by TranquilSandLizard #13675992.0
We are very displeased with the service. One of the stair lifts quit working. They sent out repairmen charged for 9 hours travel time and 1 hour service plus two new batteries. We were told the batteries should last two years. They said it was my fault it wasn,t...