Peter S Uge

Don't Go To Them For Help (Chairty)

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I've tried to get help TWICE from them. The first time was shortly after Hurricane Harvey. I had a roof leak that was made worse by the storm. I was advised to contact them for help. At first they didn't want to talk to me. Then they relented and set up a date and time to view the damage and arrange repairs. "Mary" was the contact. Well Windstream accidentally cut off my phone line and I couldn't get it restored for over a week and missed m appointment with SVDP. When I got my phone line repaired I called to reschedule. They would NOT help and informed me that there was NO ONE NAMED MARY WORKING FOR THEM. Second incident was even more frustrating. I contacted them by e-mail for help with my utilities. I'm unemployed and have no income. My phone is down again so I gave them my neighbor's phone number. Well I got an answer and I got jerked around again. They would NOT meet me at a secure place. They wanted to come to my home. I told them NO. I don't want strangers in my house and it's better if we meet elsewhere. I told them several times I didn't have phone service but they weren't listening. They asked me several pointless questions and I felt like I was being interrogated. Sounds like another Do Nothing charity. My transportation is limited and with no phone service you'd think they'd work with me ? Not hardly
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  • Asks pointless questions
  • Not user friendly
  • Promise a lot but dont deliver

Preferred solution: Let the company propose a solution

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