Skip to content
St Tropez Tan

St Tropez Tan

www.sttropeztan.com
What is your customer experience with St Tropez Tan?

St Tropez Tan Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

St Tropez Tan has a 2.0 star rating from 4 reviews with mostly dissatisfied customers and a 75% unfavorable sentiment.

Key Takeaways for Future Customers

  • St Tropez Tan reviews note inconsistent product performance and high price level.
  • Expect issues around customer service, refunds, and returns based on customer complaints.
  • Some interactions hinted at unwanted signup/payment prompts resembling auto-ship or subscription upsells.

Negative Feedback / Risk Areas

  • Product defects: mold or discoloration and leakage reported.
  • Results vary: streaking, orange or green tones, color washing off quickly.
  • Poor response on refunds, exchanges, returns and unhelpful customer service.

Positive Feedback

Some long-term users reported good results in earlier purchases and occasional liked finishes.

View full overview ›

Media from reviews

St Tropez Tan - To return items
View all media ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Show reviews that mention
Filter review
Sort by
Steaven Vgo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

White stringy substance in applicator bottle . What is this ?

AI Highlights
  • White stringy material around the applicator appears fungus-like.
  • Not sure about buying again due to fungus.
  • Hasn't used since last fall; winter in Michigan.

Asking what white stringy stuff wrapped around the applicator in my St Tropez Self Tan purity vitamins spray bottle.

It looks like some kind of fungus.

I havent used since last Fall, as it is Winter here in Michigan.

Leaving for Florida soon. Not sure want to buy product again of growing a fungus?

Tried chat line.

Sent me to someone. It was a signup to pay for services!?

Tried call customer service, number given said not in service?

View full review
Treshell C

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Valley Stream, New York

To return items

St Tropez Tan - To return items
Contains 1 confidential file for company representatives

A representative sold gold plated items as gold at Bjs Sam club..Valley stream NY...I would like to return these fake jewelry and have my money refunded because this is fraud

Loss:
$76

Preferred solution: Full refund

User's recommendation: No I will never recommend this company..all my family are aware of the fake gold plated jewellery..so it's a No

View full review
Anonymous
map-marker Burnley, Lancashire

Faulty goods

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Ive been using this product for years. The latest purchase is faulty as when I shake it in preparation of applying the can leeks and splatters all over the sink?

User's recommendation: Great product, I’ve been using it for years and it’s the first time I’ve had a problem. It’s being dealt with professionally and efficiently

View full review
Vicki S Txk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complain about your product I purchased

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Product doesn't work.
  • I turned orange with streaks after following instructions.
  • The company said it was my fault after paying $46.

Your product doesn't do what you advertise I turned orange streaked even after following all your instructions even bought the mit I am very disappointed in your product especially for the price at 46 dollars I'm sure I am not the only one who has this problem very dissatisfied customer the answer I received from the company not in so many words informed me it was my fault

User's recommendation: Do not buy this product it does not work well

View full review
Amanda B Klj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pissed customer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Spent $55 on a small bottle of Ashley Graham Tanner.
  • Followed all directions.
  • It washed off after application.
  • The tan did not stay and I am white again.
Contains 1 confidential file for company representatives

Not happy I spent $55 on a small bottle of ashley graham Tanner and followed all directions and it washed right off after application, I even let it sit on my skin overnight and ya Im white again and so the tan did not stay at all

Loss:
$55

Preferred solution: Full refund

User's recommendation: I think the regular st tropez worked better if I remember correctly

View full review
Robin M Gfw

After using your Bronzing Water Mousse I loved the results. However the next day when I cleansed with a white wash cloth, it became apparent that the color was washing off. Frankly, the product info

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Loved the results of Bronzing Water Mousse.
  • The color washed off the next day when cleansing with a white wash cloth.

After using your Bronzing Water Mousse I loved the results.

However the next day when I cleansed with a white wash cloth, it became apparent that the color was washing off.

Frankly, the product information on the bottle is far to small and read because of font size AND the fact that it is white on a clear bottle.

So...is that a fact - that it washes off the next day?

Thank you

Loss:
$42
Cons:
  • Washes off

Preferred solution: Let the company propose a solution

View full review
Robin D Pyt

You sent me a bogus link

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

order #54885

I want a response to my product question.

Stop jerking me around.

Product is St Trope Bronze Water Mousse for $42

Loss:
$42
Cons:
  • Fail

Preferred solution: Let the company propose a solution

View full review
Anonymous

St Tropez Tan Self Tanner Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Dyed my hair orange had to go to hairdressers to bleach it out

Cons:
  • Orange hair
View full review
Anonymous
map-marker San Jose, California

St Tropez turned my skin GREEN!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • I previously loved St Tropez self-tanner.
  • The latest bottle turned green and stained skin.
  • Company denied the defect; I won't buy again.

I'd been using St Tropez's self tanner every summer for the last few years and loved the golden tan it gave me.

However, when I dispensed the product from the most recent bottle that I purchased, it was GREEN! I thought that maybe St Tropez had changed the tint of the product to make it easier to see where it had been applied, so I went ahead and applied it anyways. Big mistake! It turned my legs and feet GREEN!!

At this point, I realized I had defective product, so I contacted St Tropez to let them know they might have manufactured a defective lot. Instead of resolving the issue, they took no ownership for the issue. Their reply? "We extensively test our products before release, and this was not an issue." Really? Their product staining my skin GREEN was an issue for ME.

Use their products at your own risk. Personally, I'm not giving anymore business to a company that doesn't stand by its products or do right by its customers.

Loss:
$57
Cons:
  • Poor customer service

Preferred solution: The company from whom I purchased the product won't refund, so I either want a refund from St Tropez (since it's their defective product) OR I want the product replaced.

View full review
1 comment
Vicki Wxu

The same thing happened to me. Two stores that sell the St Tropez product told me it’s supposed to be this dark green colour and once washed off it will be fine.

It stained my skin green and looked horrible and my St.Tropaz cost me $84 and the store I bought it from will do nothing now because it’s been longer than the seven days you have for a refund.

I emailed St.TropeBONZER25z and they have totally ignored me. How do I get my money back.?

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article