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Pissed customer

St Tropez Tan - Pissed customer
Not happy I spent $55 on a small bottle of ashley graham Tanner and followed all directions and it washed right off after application, I even let it sit on my skin overnight and ya Im white again and so the tan did not stay at all

User's recommendation: I think the regular st tropez worked better if I remember correctly.

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ID
#3381469 Review #3381469 is a subjective opinion of poster.
Location
Greenfield, New Hampshire
Loss
$55
Preferred solution
Full refund
New Reviewer

You sent me a bogus link

order #54885 I want a response to my product question. Stop jerking me around. Product is St Trope Bronze Water Mousse for $42
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ID
#1635068 Review #1635068 is a subjective opinion of poster.
Cons
  • Fail
Reason of review
Not as described/ advertised
Loss
$42
Preferred solution
Let the company propose a solution
New Reviewer

After using your Bronzing Water Mousse I loved the results. However the next day when I cleansed with a white wash cloth, it became apparent that the color was washing off. Frankly, the product info

After using your Bronzing Water Mousse I loved the results. However the next day when I cleansed with a white wash cloth, it became apparent that the color was washing off. Frankly, the product information on the bottle is far to small and read because of font size AND the fact that it is white on a clear bottle. So...is that a fact - that it washes off the next day? Thank you
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ID
#1633544 Review #1633544 is a subjective opinion of poster.
Product
St Tropez Tan Self Tanner
Cons
  • Washes off
Reason of review
Poor results
Loss
$42
Preferred solution
Let the company propose a solution

St Tropez Tan Self Tanner Review

Dyed my hair orange had to go to hairdressers to bleach it out
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ID
#973161 Review #973161 is a subjective opinion of poster.
Product
St Tropez Tan Self Tanner
Cons
  • Orange hair
Reason of review
Bad quality

St Tropez turned my skin GREEN!

I'd been using St Tropez's self tanner every summer for the last few years and loved the golden tan it gave me. However, when I dispensed the product from the most recent bottle that I purchased, it was GREEN! I thought that maybe St Tropez had changed the tint of the product to make it easier to see where it had been applied, so I went ahead and applied it anyways. Big mistake! It turned my legs and feet GREEN!! At this point, I realized I had defective product, so I contacted St Tropez to let them know they might have manufactured a defective lot. Instead of resolving the issue, they took no ownership for the issue. Their reply? "We extensively test our products before release, and this was not an issue." Really? Their product staining my skin GREEN was an issue for ME. Use their products at your own risk. Personally, I'm not giving anymore business to a company that doesn't stand by its products or do right by its customers.
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1 comment
#1749131

The same thing happened to me. Two stores that sell the St Tropez product told me it’s supposed to be this dark green colour and once washed off it will be fine.

It stained my skin green and looked horrible and my St.Tropaz cost me $84 and the store I bought it from will do nothing now because it’s been longer than the seven days you have for a refund.

I emailed St.TropeBONZER25z and they have totally ignored me. How do I get my money back.?

ID
#680756 Review #680756 is a subjective opinion of poster.
Location
San Jose, California
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$57
Preferred solution
The company from whom I purchased the product won't refund, so I either want a refund from St Tropez (since it's their defective product) OR I want the product replaced.

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