St Johns Insurance Reviews
St Johns Insurance Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall sentiment is negative. Recent recommendation: Do not use St. John's Insurance. St Johns Insurance reviews cite a denied roof claim, refusal to release an inspector report, and higher premiums than alternatives.
Key Takeaways for Future Customers
- Expect possible claim denial for roof damage and documented customer complaints about claims handling.
- Ask for written inspection reports and compare premiums before switching providers.
Negative Feedback / Risk Areas
- Claim denial for roof hail damage and suspected nonindependent inspectors.
- Refusal to provide inspector reports and frustration with customer service and billing choices.
Positive Feedback
No positive details provided in recent reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall sentiment is negative. Recent recommendation: Do not use St. John's Insurance. St Johns Insurance reviews cite a denied roof claim, refusal to release an inspector report, and higher premiums than alternatives.
Key Takeaways for Future Customers
- Expect possible claim denial for roof damage and documented customer complaints about claims handling.
- Ask for written inspection reports and compare premiums before switching providers.
Negative Feedback / Risk Areas
- Claim denial for roof hail damage and suspected nonindependent inspectors.
- Refusal to provide inspector reports and frustration with customer service and billing choices.
Positive Feedback
No positive details provided in recent reviews.
Lake Mary, Florida
Claim denial
- - Filed a hail roof claim; inspector was paid by St. Johns.
- - St. Johns denied, saying the roof is marred.
- - Report not provided due to privilege.
I have lived in my home in Florida for 5 years and I am on my third insurance company. The first two dropped us for things out of our control, like roof damage from a hurricane.
Needless to say I did research prior to getting our current insurance and St. Johns Insurance seemed to have a good reputation, so good, that we have been paying more than we would have with other options. So we expected great service when we called to make a roof damage claim due to a hail storm. The adjuster came with an independent inspector but obviously was not independent as St.
Johns paid for this person. They then sent us a denial letter stating that our roof is marred and therefore not truly damaged. They also refused to give us a copy of the inspectors report claiming work product privilege. Thats a lie.
As for having a marred roof, this may allow for water damage, if not immediately, then in the near future. And if we should, at some point, have water damage and submit a claim, theres no doubt it will be denied because the roof was already damaged (but obviously not damaged enough right now). So St. Johns Insurance should replace our roof and do what we pay them to do.
It is incredibly infuriating that insurance companies are unregulated and get to do anything they want. Dont be in the insurance field, especially in Florida, if you wont cover claims and do your damn job.
User's recommendation: Do not use St. John’s Insurance
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