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St Augustine Record

St Augustine Record

www.staugustine.com
What is your customer experience with St Augustine Record?

St Augustine Record Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

St Augustine Record has 2.0 star rating based on 3 customer reviews. Consumers are mostly dissatisfied. St Augustine Record reviews note medium price level, news product strength, and widespread delivery and service problems.

Key Takeaways for Future Customers

  • Expect recurring delivery interruptions and subscription delivery issues.
  • Customer service complaints and refund requests often unresolved.
  • Consider alternatives like a Jacksonville paper or digital options.

Negative Feedback / Risk Areas

  • Frequent customer complaints about missed papers and poor home delivery.
  • Billing and refund disputes, unauthorized charges reported.
  • Poor customer service responsiveness and communication problems.

Positive Feedback

Readers value the news content and print format despite service and price concerns.

View full overview ›

Media from reviews

St Augustine Record - Filthy Flagler Hospital
St Augustine Record - Filthy Flagler Hospital - Image 2St Augustine Record - Filthy Flagler Hospital - Image 3St Augustine Record - What kind of idiot do you have delivering papers. No paper today,...
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Show reviews that mention
davidson aka paper ron davidson delivery davidson publisher louis davidson newspaper calls davidson unethical deerwood acres
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Anonymous
map-marker Saint Augustine, Florida

No paper

AI Highlights
  • Customer called 4 times to get paper for their 95-year-old mom; the paper was missing for 4 days with no follow-up, and compensation is requested.

I called 4 times to get my 95 mom the paper. Only thing she looks forward to.

She didnt have the paper for 4 days.

No one got back with me that they solve problems. She needs to be compensated for what she went through.

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EILEEN M Iie

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saint Augustine, Florida

Filthy Flagler Hospital

AI Highlights
  • I had a test at Flagler Hospital.
  • The waiting area and the exam room were dirty.
  • I contacted the maintenance department and forwarded photos.
St Augustine Record - Filthy Flagler Hospital
St Augustine Record - Filthy Flagler Hospital - Image 2
St Augustine Record - Filthy Flagler Hospital - Image 3

I had a test at Flagler Hospital. Both the waiting area and the exam room were dirty. I also contacted the maintenance department at the hospital and forwarded photoz.

I'm not sure how to forward the photos to you.

Pros:
  • News

Preferred solution: Nothing. Just thought it was worthy of reporting. Hospital should be clean.

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Parrish J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

SOrry Service

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AI Highlights
  • Customer service is poor; chat and agent help failed; long-standing system issues.
  • Delivery has been erratic; pause and online-access problems.

There is nothing about present customer service that is good. I have tried the chat.

No luck. Nobody home apparently. Twice I was put in contact with an agent and one the greeting happened nothing.

A few weeks ago I actually spoke with a human being twice in a few days. However, that did not resolve the issue.

In early June I needed to pause delivery for a vacation.

The system for doing so was not working. I sent an email through your system. Whoever processed it got it screwed up. Instead of stopping the pause on the date prescribed, delivery was stopped on that date,

However, during the time we did want it stopped delivery was erratic.

Since returning home on June 30, we've not received a delivery despite my efforts to get it started again.

DO I need to say your system sucks big time.

I like getting the print edition. I can read online but feel the system for doing so does not work so well.

You should call me at 904 315 ****.

Parrish Jones, a very irritated customer.

Preferred solution: I should at this point receive two months credit and a start to my delivery.

User's recommendation: My recommendation to future customers is that until you get a better customer service system set up, don't get it.

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Kiran Usv

Suspension of subscription

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AI Highlights
  • Wife who read the paper died last month.
  • Delivery was inconsistent and the price was raised under a one-payment contract.

Wife is the one who read the paper. She passed away last month, but had issues with the paper as far as consistent delivery of which we would discover too late to call.

Also trying to increase our payment when we were under contract for one payment and you raise the price of the paper. That was totally unfair.

Should not have even been an issue. Your liberal bias is apparent and can be affirmed by the most truthful casual reader.

Preferred solution: Stop subscription

User's recommendation: Find yourself a source that reports ALL the news in an unbiased way.

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Susie W Spe

Very frustrating- could not get the print version delivered in the beginning, then when I started to get the print version, it stopped. I was told they canceled it because I wanted it canceled when I

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Wanted to keep it. Maybe if the helpers could speak English, the miscommunication would not happen. Very disappointed

User's recommendation: Good luck

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Anonymous
map-marker Saint Augustine, Florida

I canceled the paper delivery and signed up for digital service for $9.95 and had my bank account debited $39.00 twice in December, called several times for a refund and nothing happened

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Terrible customer service. I dont know if theyll ever refund my money. Im going to keep trying and if I actually get a refund I may amend my review

Cons:
  • Too expensive

User's recommendation: The home delivery isn’t worth $65. I purchased the paper for 34 years and they lost me as a customer due to the excessive cost . It’s a shame because I truly enjoy having the paper and it’s not the same using the digital version. I have only viewed the site a few times. You can’t even write a review unless you use 100 symbols so even this process is lousy.

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Vicki L Ahj
map-marker Saint Augustine, Florida

Tyrone not getting my newspaper that I’m paying for

AI Highlights
  • Did not receive newspaper Dec 29–Jan 2 and it was missing today.
  • Tried calling but no one answered and I want a call about paid days.

Did not receive my newspaper from December 29 through January 2. Try calling someone all the numbers are called nobody answers the phone.Finally started getting my newspaper then today I did not get one again.

Would appreciate someone calling me and talking to me about this because Im paying for these days that Im not getting paper I have paid for the year. Phone number is 904315****.

Preferred solution: Price reduction

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Aubrey B Fsh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saint Augustine, Florida

What kind of idiot do you have delivering papers. No paper today, soaking wet paper yesterday, and delivered papers when I had a vacation stop during 7/18-8/7.oday, yester

St Augustine Record - What kind of idiot do you have delivering papers. No paper today,...

Poor delivery. No paper today, soaking wet paper yesterday.

Delivered papers when vacation stop was requested 7/28-8/7. Spelling is checked..Exclamation point..

Preferred solution: Let the company propose a solution

User's recommendation: Don't do it!

View full review
Anonymous
map-marker Saint Augustine, Florida

No paper for three days

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No paper for five days and it took five calls to the paper to get it restarted. What are the odds that I will be billed for those five days?

User's recommendation: Try a Jacksonville paper instead.

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Anonymous
map-marker Saint Augustine, Florida

No paper for three days

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AI Highlights
  • Paper not delivered for three days; daily calls.
  • Billed automatically; no delivery assurance or reason.
  • Neighbors got the paper as usual.

Paper not delivered for three days. Called each day.

Never got paper. Billed automatically to credit card so no problem there. Third day I called and spoke directly to someone. Did not receive any assurance that paper would be delivered today.

No reason for lack of delivery given. Other neighbors got paper as usual.

User's recommendation: Poor customer service

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Anonymous
map-marker Saint Augustine, Florida

No paper for three days

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Called each day. Never got paper.

Calls to newspaper never gave me the reason for no delivery. Billing is done automatically so no problem related to lack of payments.

User's recommendation: Only local paper so no options.

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Anonymous
map-marker Saint Augustine, Florida

Non response

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AI Highlights
  • The reader asks when or if recommendations will be published for obscure positions.
  • Responses to calls and emails were nonexistent.

all I wanted to know was when or if the record was planning to publish any recommendations on the more obscure positions in the upcoming election.

the response to calls and emails has been nonexistent a shameful result for a community newspaper

View full review
Anonymous

I did not get a paper today!

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I only order it so I can get the TV guide and the ads. I want my SUNDAY PAPER!

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SouthFloridaPi C

Ron Davidson Publisher Bad Business Practices at St Augustine Record Florida Times Union

AI Highlights
  • Removal requests denied by Ron Davidson; live, outdated links to search engines persist; a pending legal file and investigation have begun.

Ron Davidson Unethical Business Practices Publisher at St Augustine Record

Appears to be unethical business postings daily/hourly outdated posts and links to various search engines with live links. Currently pending legal file. Repeated requests for removal have been denied by Ron Davidson Publisher at St Augustine Record a Florida Times Union Company

Ron Davidson University of Virginia/Wise Publisher The St. Augustine Record

3rdPaul W., Public Affairs Director, City of St. Augustine

Vice President of Sales and Marketing The Florida Times Union

Director of Advertising

Montgomery Advertiser

Vice President of Advertising

The Wichita Eagle

:"¢3rdJackie M., Account Manager, The Wichita Eagle

Vice President of Sales and Marketing

Columbus Ledger-Enquirer

Ron Davidson Unethical Publisher at St Augustine Record. Clerk of court is posting public information for 7 days and Ron Davidson publisher at St Augustine Record owned by Florida Times Union is continuing to publish new links hourly daily to all search engines.

Repeated requests to remove live links even after courts advised makes Ron Davidson Publisher at St Augustine Record Florida Times Union unethical and untrusting.

ASSOCIATES OF RON DAVIDSON OF ST AUGUSTINE RECORD A FLORIDA TIMES UNION NEWSPAPER

C. Morgan Miller Director of Sales at St. Augustine...

"¢Jennifer Edwards News reporter Daytona Beach..."¢Melva Bascue Marketing Consultant"¢Frank Leto Publisher at Las Cruces Sun News"¢Paul Mauney Publisher, Times-News Publishing"¢anne heymen Features Editor at St. Augustine Record"¢Lana Champion Vice President of Sales at Times-Union..."¢Daron Dean Photojournalist at The St. Augustine..."¢Jim Sutton Freelance outdoor writer/editor at..."¢Jeff Herr Chief Operating Officer at Tapclicks"¢

Ron Davidson Unethical Publisher at St Augustine Record Florida Times Union. Reporting public information that the courts have advised to only be posted for 7 days. Daily live links for years are being reported. An investigation has been opened.

Current Residents at Address:RONALD LOUIS DAVIDSON PATRICIA ANN DAVIDSON Property Ownership Information for this AddressProperty:Parcel Number - 101197 ****Book - 1027Page - 1555Owner Name: RONALD LOUIS DAVIDSON Property Address: - 2300 DEERWOOD ACRES DR, SAINT AUGUSTINE FL 32084-****, ST. JOHNS COUNTYOwner Address: 2300 DEERWOOD ACRES DR, SAINT AUGUSTINE FL 32084-****, ST. JOHNS COUNTYSale Price - $21,300Land Usage - SINGLE FAMILY RESIDENTIALSubdivision Name - 3277Total Market Value - $109,072Assessed Value - $84,783Land Value - $40,000Improvement Value - $69,072Year Built - 1977Legal Description - 12-78 DEERWOOD ACRES SUB TRACT 1 BLK C OR1027/1555Data Source - B

RONALD LOUIS DAVIDSON Company: GLEN NORTHRUP ENTERPRISES, INC. Ron Davidson St Augustine Record Publisher Ryan Davidson Patricia Davidson Jennifer Davidson George Davidson

RYAN A DAVIDSON , Age 33 >> RYAN H DAVIDSON - (AKA), Age 33>> RYAN HARLEY DAVIDSON - (AKA), Age 33>> RYAN H DAVIDSON - (AKA), Age 32>> RYAN L DAVIDSON - (AKA), Age 33>> RYAN HARLEY DAVIDSON - (AKA), Age 33> PATRICIA ANN DAVIDSON , Age 51 >> PATRICIA A DAVIS - (AKA), Age 51>> PATRICIA A STEINMUELLER - (AKA), Age 51>> PATRICIA A DAVIDSON - (AKA), Age 51>> TRISH DAVIDSON - (AKA), Age 51>> PATRICIA DAVID - (AKA), Age 51>> PATRICIA A DAVIS - (AKA), Age 51>> PATRICI STEINMUELLER - (AKA), Age 51>> PATRICIA A DAVIDSON - (AKA), Age 50>> PATRICIA A STEINMUELLER - (AKA), Age 51>> T DAVIDSON - (AKA), Age 51> JENNIFER HOLLY DAVIDSON , Age 35 >> JENNIFER HOLLY DINGFELDER - (AKA), Age 35>> JENIFER DAVIDSON - (AKA), Age 35> THERESA ANTOINETTE DAVIDSON , Age 30 >> THERESA A TERRELL - (AKA), Age 30> L D RONALD , Age 51 >> RONALD L DAVIDSON - (AKA), Age 51> GEORGE LOUIS DAVIDSON , Age 84 > GINA N HATHAWAY , Age 51 >> GINA M HATHAWAY - (AKA), Age 51>> GINA CUMMINGS - (AKA), Age 51>> GINA DAVIDSON - (AKA), Age 51>> GINA H HEATON - (AKA), Age 51>> GINA HATAWAY - (AKA), Age 51>> GINA N HEATON - (AKA), Age 51

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