SSM Health Reviews

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patient ssm depaul hospital office staff billing bill staff request cardiology office
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Non responsive Cardiology office staff to an urgent request.

Still nor response from the cardiology office.Great doctor, terrible office management.Go somewhere else like BJC.
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ID
#3051427 Review #3051427 is a subjective opinion of poster.
Location
Saint Louis, Missouri

Non responsive Cardiology office staff to an urgent request.

I needed to obtain an urgent approval from my Cardiologist to another surgeon for a minor surgery that was going to ease me from some significant pain. Although the cardiologist is excellent, his office staff is severely lacking in customer service skills. My request to their office provided the surgery date which was occurring in 5 business days. I attempted to find out if the staff could turnaround that request expeditiously. The frontline customer service rep (Monique) who I needed to engage with was discounting and condescending and informed me that their office could not provide me an ETA other than that the physician had 10-15 days to respond according to SSM policy. Monique would not allow me to talk to a nurse and had no concern that I would likely need to reschedule my surgery and thus extend my time in dealing with the pain. She did not care, she provided automaton-like responses. I had to move out my surgery and hope they respond in time to my next scheduled surgery--moved one week later. I am moving to a new cardiologist and staff who place patient health first over office paper pushing policy. This is "health care?"

User's recommendation: Find good doctors AND good office staff if you want to successfully advocate for your own health.

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ID
#3030586 Review #3030586 is a subjective opinion of poster.
Location
Detroit Lakes, Minnesota

Billing

I received a notification from a collection agency for a bill that apparently was unpaid. In 17 years of being a patient of SSM I have never had an unpaid bill. The reason Im so angry about it is because I got no email or even phone call about it! They could have notified me!
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ID
#2984549 Review #2984549 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma

Billing

I have been a patient of SSM for 17 years. Not once have I missed paying a bill. Yesterday I received a collections notice for a bill apparently not paid. I had just paid a bill that was more than that one so it makes no sense that I would pay one and not the other! Furthermore not once did they attempt to reach out to ask me about it. As a faithful patient I was shocked and upset. I was also very disappointed in the way they handled it!
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ID
#2965411 Review #2965411 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma

Stalking and Invasion of Privacy

Between Mar 2016-Jan 2018 Carol Ewing-Woods, RN at Depaul Hospital 12303 Depaul Dr, Bridgeton MO (ssm health) has electronically stalked her younger sisters Medical Record. Complaints have been filed at SSM Health Corporate, but the criminal activity continues. This is All going on behind the sisters back, Carol has NEVER been given written Authorization. HIPAA complaints have been filed, but the Federal Government refuses to do their jobs. The two haven't spoken in years and the younger sister could care less what Carol Ewing or Depaul Hospital thinks. Taxpayers and patients need to know what really goes on at Depaul Hospital. Apparently, everytime she's caught she has a temporary "emotional breakdown", how psychotic. Incidentally, the younger sister has NEVER been a patient at Depaul, so Carol is electronically stalking her. Again, she's NEVER been given written Authorization. HIPAA refuses to do their job!!
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ID
#1197317 Review #1197317 is a subjective opinion of poster.
Reason of review
Poor customer service

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