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I received damage goods

Ssense - I received damage goods
Ssense - I received damage goods
Ssense - I received damage goods
Ssense - I received damage goods
Ssense - I received damage goods
I bought a bag on November 23rd and then when I went out for my birthday on December 24th and then it the straps burst when I was going to take pictures. This is so unfair because I only wore it once. And I ask ssense if you guys can send me another bag because I really really dont want my money back I only want a new bag. And then I email you guys but you guys keep ignoring me. Please help.
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ID
#2355506 Review #2355506 is a subjective opinion of poster.
Pros
  • Shipped the products fast
Loss
$175
Preferred solution
I think ssense should send me the same exact bag I order.

Incomplete refund

It's been nearly 10 days since ssense received my return and they've only refunded me for half the amount. I've called several times and I keep getting the run a around and still have not received my refund. After having spent nearly $10K, I will not shop on this site again.
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ID
#1431557 Review #1431557 is a subjective opinion of poster.
Location
Cupertino, California
Service
Ssense Customer Care
Reason of review
Return, Exchange or Cancellation Policy

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