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SSBC

SSBC

ssbc-usa.com
What is your customer experience with SSBC?

SSBC Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

SSBC has 1.4 star rating from 2 reviews and consumers are mostly dissatisfied. Reviews report repeated shipping delays, billing problems, high price level, unclear instructions, and poor customer service and unresponsiveness.

Key Takeaways for Future Customers

  • Read recent SSBC reviews before ordering to see reports of delays and support gaps.
  • Expect potential billing issues and confirm refund policies in advance.
  • Plan for slow or no response from customer service when ordering parts or kits.

Negative Feedback / Risk Areas

  • Customers report unresponsiveness to calls, emails, and messages indicating customer service failures.
  • Multiple shipping delays after payment and complaints about billing practices and difficulty obtaining refunds.
  • Poor or missing instructions for products leading to installation problems and extra parts needed.

Positive Feedback

There were no positive comments in the provided reviews to summarize.

View full overview ›

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Anthony W Qat

Are they still in business?

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AI Highlights
  • - Called daily for a week; left messages.
  • - Emails and messages read; no reply.
  • - Phone now goes to busy.
  • - Two shims listed in the parts list come with the brake kit but are not on the site.

For one week I called every day and left a message. I emailed and got no response.

I messaged through facebook and they read it but didn't bother to respond. Today their phone goes right to busy. I just want to order two shims that don't show up on their website but the number is shown in the parts list that came with my brake kit.

WTF? Do they not want returning customers?

Preferred solution: Let the company propose a solution

View full review
Genee Nmk

SSBC - Disc Conversation For Cj7 Review

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AI Highlights
  • - Ordered a disc drake for an 85 CJ7.
  • - Worst company I’ve dealt with; they give bad Jeep info and miss parts you need.
  • - Warning: Don’t buy.
Updated by user Dec 13, 2016

The bleeders on the calipers won't stop leaking.

Original review Dec 06, 2016

I ordered a disc drake conversation for my 85 cj7. This was worst company i have ever delt with.

The instructions are a joke. You will be better off not even reading them and just go with trial and error. If you call them again a joke they have no idea about jeeps but still tried to give you bad info. There are many parts they do not tell you that you will need.

If you call for info they still wont know. Warnning Dont buy!

View full review
johnsonkdk

3 shipping delays so far

AI Highlights
  • - Ordered a disc brake kit; the order was delayed three times over months.
  • - Deposit charged in full; shipping date claimed to be locked; seeking refund.

I ordered a disc brake conversion kit from this company. They have delayed my order 3 times so far.

The order has been delayed over and over for a couple months. They said when I ordered that my deposit of payment in full would lock in my shipping date. Other companies do not debit my account until the order ships. This company took my money and said I was locked in on the shipping date.

Ever ytime the shipping date comes I get an email that my order has been delayed for 2 more weeks. Monday I am going to demand my money back and file as many complaints as possible.

Loss:
$1000
View full review
2 comments
Guest

Same *** is going on with 2 kits I recently bought. First delay I was told "this is the busiest time of the year", the next one was that they were in coating and that there was a quality issue.

I contacted them back again this week and was told that they just sent them out to coating.

Seems like a company this large would have a stream lined process to avoid delays like this. I am getting really sick of it though.

Genee Nmk
reply icon Replying to comment of Guest-512241

Did you ever get those s.s.b.c. brakes on ?

View more comments (1)

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