Missing product

Have not received my order In almost 3 months. Everytime I try to get in touch with them by phone call no one answers
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ID
#2534982 Review #2534982 is a subjective opinion of poster.
Location
Roanoke Rapids, North Carolina

NO BATTERY EXCHANGES

What kind of company charges higher cost to have battery exchanges & then does not honor them? I just found out today when I had to drive 20+ miles to find your only open store in the area to be told that SSVAPE is no long honoring battery exchange. REALLY!! You had no problem taking my money for that benefit. I'm sorry I ever purchased anything from your company. FYI the last 2 times I exchanged my batteries they didn't last 6 months. Must have been the cheapest on the market. FRAUDS!!!!!!!

User's recommendation: NEVER USE SS VAPE.

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ID
#2119957 Review #2119957 is a subjective opinion of poster.
Location
Sykesville, Maryland
New Reviewer

Lack of Juices in Stores

Im a creature of habit. And when I find a juice I like I stick with it. I have been getting The Beard No. 71 for three years now, I always order through SSVape and never online. However, for the past 4 weeks SSVape has failed to deliver any of these juices to any of the stores in Maryland - Timonium, Owings Mills, Westminster. Mind you they keep plenty stock of their *** SSvape brands, but the good stuff has been put on hold for multiple weeks. I've seen the order forms and have seen where the orders have been placed. SS Vape is not watching out for their store(s) in Maryland at all. I will no longer be an SS Vape customer until they can get their act together. Another side note: SS Vape has been out of equipment (tanks, batteries, coils) for weeks as well which they have finally stocked up on too. This is terrible customer service for people who buy your products. Clearly 'The Beard' vape company goes quick which is why orders are placed so much. The fact your company can not keep up with these orders makes me take my business else where. Hope you guys get it together. Signed, Former SS Vape customer/consumer
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ID
#1455310 Review #1455310 is a subjective opinion of poster.
Location
Lutherville Timonium, Maryland
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

New Management great service

Update by user May 31, 2017

Never had a problem

Original review posted by user May 31, 2017
I have been shopping here since they first opened. I quickly found my fav people and avoided unnamed others. Twitch and Adam are awesome! There was another guy there that was always helpful I think his name was Jarrett or Jared but I haven't seen him lately :( Whenever I have had an issue they continued to work with me until it was resolved. They may be a little more pricey when it comes to juice or coils, but others sell juice that hasn't had time to steep and tastes horrible. So I will pay a few extra bucks to get better quality juice and a knowledgeable staff that will go the extra mile for their customers.
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1 comment
#1337775

Hey thanks for letting me know we are doing a good job , really appreciate it.

ADAM

ID
#1054372 Review #1054372 is a subjective opinion of poster.
Location
Hagerstown, Maryland
Reason of review
Good customer service

MOD issues

I currently own several mods from this company and my segelei has a broken screen that will not come on and my X cube 2 the battery prong is bent and will not hold a battery anymore. This company when I purchased these products told me " lifetime warranty" Now I am stuck with 2 mods that are broken and no where to turn because they have now changed there policy on devices that they sold. I was never told I needed a receipt when getting a device replaced or repaired and now all of a sudden its against there policy to replace a device without there logo. So they have now went back on there word of lifetime warranty and clearly are not in the business to help a customer as I was at first told we are willing to work with you and then less than 24 hours later told theres nothing we can do as it does not have our logo on them. YOU SOLD THE PRODUCTS I DID NOT JUST PULL THEM OUT OF MY ***
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ID
#930097 Review #930097 is a subjective opinion of poster.
Location
Westminster, Maryland
Reason of review
Poor customer service
Loss
$120
Preferred solution
Deliver product or service ordered

Efest Imr 18650 Battery Review

I had bought a product from the Frederick store . an I'm having issues with the not holding charge an leaking my juice. An I had call the Hagerstown store. An they told me I have to go back to Frederick . why is that when its the same store. It shouldn't matter if a Franchise store . it has the same product. Very disappointed
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ID
#835058 Review #835058 is a subjective opinion of poster.
Location
Hagerstown, Maryland
Reason of review
Damaged or defective