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I bought a TV from SAMs in Freehold NJ on 11/25/2016. I tried to register the warranty online but could not. I kept getting a message that there is no purchase information. I spoke with a rep from SquareTrade who said I need to send a copy of my receipt. I sent email with copy of re receipt. I called again and spoke with someone else who said their was no email & I had to send it again. I have two tickets with SquareTrade to register by...
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1.0
I didn't like
  • Service
#1011895
When my iPhone broke I was told I could take it to local shop to get repaired, send them receipts and would be reimbursed. First visit to shop and phone still had problems. I called Square trade and they said to take it back, and I did. The phone still had problems, Square trade told me to take it back, I did. The phone still had issues so I called Square Trade and they told me to AGAIN take it back and I did and all this time Square Trade said...
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1.0
I liked
  • Idea
I didn't like
  • Frustration
#1007497
I live in Arizona. I bought a SquareTrade plan direct from their website for a laptop I purchased from American National Insurance Company’s Home Office that supplies the laptops we use in the field offices preloaded with Insurance Software. The computer was brand new and was registered the first time by me and fully warranted by Lenovo. I bought it in April 2015 and filed the receipt with SquareTrade the same month and it was accepted by...
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2.3
I liked
  • Them before i had to file a claim
I didn't like
  • Would not honor their warranty with me
#999026

Squaretrade Claim Review

#1003075
1.0
They decline claims, give run around to try and make u forget so they can save money. My claim has been out there 3 months. Poor-inept customer services.
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Squaretrade Protection Plan Review

#1003066
1.0
Square trade is a scam! They've designed the plan in such a way so that they are responsible for nothing. A waste of time and money! I'll never purchase any additional coverage from Toy R US again and will likey shop elsewhere from now on.
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Dell Alienware X51 Gaming Desktop Review

#959557
Will run around till your warranty expaires, didnt fix item, didnt return money... worst experience ever...
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Short Review for November 16, 2016

#955859
1.0
First time they sent me an older version replacement phone. The second time they sent the s as me version but damaged phone and a different color.
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Waste of money. Bought an epson printer 3 months ago. Stupidly bought the square trade warranty. The printer started acting up printing half an item, then the ink cartridge carrier would not move to the opening in order to remove them. Got a run around from square trade. They sent me to epson on the phone. Got no answer from them. I needed to print important papers. I did not have time to send printer in. They are a sham. Bought a new printer...
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1.1
#997040
The time it take to make things right is way to long, you have to mail the product to them 3 to 5 days for them to get it then wait to see if it repaired are replaced another 3 to 5 days are more then if replaced they have to send you a check it takes 5 to 10 days to get the check in the mail then you have to deposit it wait for it to clear why they don't send you your check over night are even 2 to 3 day mail are a visa card so you can get your...
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3.0
#996153
WARNING !!!! DO NOT Purchase a Square Protection Plan if you purchase the item on SALE or at Auction. Square Trade will NOT Refund the Replacement Cost AS THEY ADVERTISE. They will only refund the Purchase Amount. When I spoke to a supervisor about why they print "Refund the Replacement Cost" on their Protection Plan. Booklet if that is not their Policy, I was told that it is a "Marketing Tool" I purchased a Square Trade Warranty for an item and...
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My printer was acting up. Gave bad quality (a lot of missed lines and smearing) printouts. Noticed the styrofoam along the print rail was soaked. Checked inks and did multiple print head cleaning with no improvement. In fact, quality was worst than before after printhead cleanings. File a claim to squaretrade since I bought a 3 years plan. It rejected my claim right after I finished filing. Reasons were accidental damage is not covered. Any...
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1.5
I didn't like
  • Fraudulent practice
#987594
Purchased a laptop from Sam's Club and was told that with my plus membership if I purchase a Squaretrade Warranty I would get an additional year of coverage (three years total). The laptop fails at 2.25 years and warranty shows expired. I speak with a Squaretrade customer service rep and they agree I am suppose to have three years. They get it approved by a supervisor and make a update to my account saying laptop is covered. I call claims and...
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1.0
#987548
The local BBB is useless and I posted this as a reply to the unethical behavior of SquareTrade's: BBB response on 01-04-2017: The following terms and condition were emailed by Squaretrade and they refunded my money with the phone call be cut off when I told them I did not want to go to a "dead" Credit Card, which they refunded anyway they wanted without my authorization: 1) Per the plain English the emailed the following conditions on 1/30/2016...
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1.5
I liked
  • Initial ploy sounded good
  • Price
I didn't like
  • Not getting the full warranty or a new laptop of the same type
  • Poor customer service
  • Would not honor my policy
#985541

Contact Squaretrade

Headquarters Address:
SquareTrade, Inc.
575 Market St 10th Fl
San Francisco, CA 94105-2854
Phone:
(877) 927-7268
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Top Rated Products Manufactured by Squaretrade

Hello the Pissed Consumer, I bought a refurbished Kindle from Amazon.Com and this Squartrade warranty, via email I got the following under terms and conditions: “Service Agreement The following summary should help you understand the details of our coverage. This “plain English” version is followed by the full Protection Plan itself. SquareTrade Protection Plan Summary HOW LONG OUR COVERAGE LASTS: • If your item is NEW, this Protection Plan...
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Anonymous

Anonymous Never resolved and never received the check they promised.

1.6
I didn't like
  • Not customer service drivern
  • I liked gave wrong information
#981257