Manufacturer: Square Category: Payment Processing Services Clear all filters (27 of 27 reviews match)
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After processing and receiving approvals for over $14k in transactions on Friday Aug 5th, today on Tuesday August 9th, I received an email saying that Square flagged my account for "Suspicious activity" AND "permanently deactivated" the account after I submitted ALL of the documents they requested. They said they would hold the funds for 90 days unless I refund all of the charges. My business transactions are honest and perfectly within the...
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Anonymous

Anonymous They did The same with me, its been 6 months already and they did not released my money yet.. Im trying contact them by email and they did not answer .

well it is presently august 3rd 2016 and square held our funds april 26th 2015 that is 13 months without any contact or any response of when they are going too release the funds the amount held was $1492 dollars a lot of money for our small company we are small medical supply company called medical med If square would at least give us some sort of timeline or reason for the lengthy hold would help but nothing is very frustrating no response...
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1.0
I didn't like
  • Stole 1492 dollars held for 13 months
  • Lack of transparency
#894285
I also have had issues with "Square", I would run cards & they would hold on to the funds, ( in some of the cases, for no reason) you can't get in touch with them personally, like you can the other merchant services, this is ridiculous, I'm trying to cancel the transaction so that I can run the card through another processing merchant services, they try to send you to another site, called square.com/code ( this doesn't work) Therefore I say to...
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Square is holding just over $25,000.00 in a pending deposit and has sent me an email that they will be holding MY MONEY 180 DAYS! MAYBE LONGER IF THE DEEM NECESSARY!!! HAS ANYONE GOTTEN THIER MONEY THAT WAS HELD IN A PENDING DEPOSIT AND HOW DID YOU MANAGE TO GET THE FUNDS RELEASED??? I am an interior designer and took credit card payments for the fist time from one client because they asked me, it was a large job with a tight turnaround. They...
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Anonymous

Anonymous You need the consumer to call their charge card and get it released. I had the same problem with 20K and that solved it

Anonymous

Anonymous Any luck on the release HOLD from Square? they are impossible to contact. They have been holding 6k going on 95 days now after they emailed us a 90 day temp hold. We need r...

I didn't like
  • Holding a 25k deposit for 180 days
  • No none zilch customer support
#864710
I founded a company, worked hard every day for customer service, you give me a mailing fliers to promote your credit card service, I tried for a moment to allow customers to use your credit card service to me, although very hard every day, but get their due reward, I'm happy, but I landed my account, was found missing since January 2016 to the end of May 2016, all customers pay my pay, you did not give me a settlement, nor any notice, I then try...
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1.0
I didn't like
  • Very frustrating
  • Poor customer service
  • Repeated requests for redundant info
#853648
We were told by square today the visa company ruled in their own client's favor AND Square allows VISA to make the final decision. EVEN THOUGH the client signed in nine different places (CA Contract) Square took our money which we provided in services. THIEVES! apparently no way to fight them, so much for being loyal to their merchants who pay fees every swipe! BEWARE there is NO legal team to fight for you as the Merchant with no...
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Anonymous

Anonymous Square does not "allow" VISA to make the final decision, it is determined by the fine print in your contract and VISA has the right to make decisions. Not Square's fault sinc...