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1.4 Based on 194 reviews
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  • Customers like
    • Convenience 7
    • No monthly fee 4
    • Using it when i could 4
  • Customers don't like
    • Very frustrating 11
    • Fraudulent business practices 10
    • Lack of transparency 10

I had the same experience with Square. They put a hold on my funds, asked for more information, after I sent 20 pages of sensitive information, they deactivated my account. Now they are holding $2800.00 of money that was slated for a Firefighter battling Stage 4 Cancer. How can this keep going on with Square?

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They got paid and then would not pay me ! I finally had your refund my customer ( six days later ) and process the payment through another company -----

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Square was very dishonest in handling a credit card transaction ---- They accepted the payment (from my customer) and then 6 days later they decided they did not want to accept the payment !?!?!?!??!?! Weird bunch of idiots - I don't recommend using Square at all! They kept telling me over the phone each day - you will get your money by tomorrow !!! Every day they would tell me that !!! I was forced to ask them to refund the money to the... Read more

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  • From mobile
  • Feb 15
  • by anonymous
  • #1008638

Juanuary 30. $35. I dont receive it. And juanuary 31 $ 188 i receive $86. Please send me a customer code

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my account was frozen months ago for what they call "high risk" reasons eventhough I had no customer complaints or charge backs. I have been waiting months for them to give me access to the money frozen in my account and was told on Feb 14th the funds would be released. Not only were my funds not released I am getting no response from customer service and I have over 400 just sitting there. I've decided to file a police report and file criminal... Read more

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BEWARE, When I first signed up for square I was verified and accepted that was the easy part. I then made my first transaction with Square and they want to verify my information. I was already approved what is there to verify. SO I sent in the required documents. My transaction of several thousand dollars goes into pending. I cannot order product for my customer with a pending status. I need the money he is trying to give me. I was informed that... Read more

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I wish I would've looked up reviews before opening an account with these people. Number 1, you need a code to even be able to speak to someone over the phone ( which is >30 min. Wait minimum). 2 Of course they have no issues withholding money. 3 After they fully inspect your bank statements (which is a requirement to submit) they simply dissactivate your account and pretty much advice you to deal with the payment some other way, even after they... Read more

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  • From mobile
  • Feb 11
  • by anonymous
  • #1006482

I need to talk with a customer service person about a transaction.so I need a code to get to someone.it is so difficult to get to you people why

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Square app sucks badly. It behaves completely inconsistently. The majority of payments do not even go through!! Whether sending or receiving it fails miserably I had been using it for a few months without a hitch. Then the past month it has sucked *** and never truly seems to work! And on top of it all they have ZERO SUPPORT AND ZERO accountability. They are *** up my business as posing off my employees and they are awful if you are trying to... Read more

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Square, with no warning, deactivated may account today - apparently dude to high risk behaviour - no evidence of such, and no explanation. No customer service rep to talk to, no way to now get in touch with them. DO NOT TRUST this company - they are a HIGH RISK aspect to you if you use them. BEWARE!!!! Have emailed and yet to receive any sort of human response...the support id provided does not work, and there's no other way to speak to them.... Read more

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