Product doesn't work

I purchased the Real Time Spyware from them based on their ad claims that it can be installed on a target computer remotely. They claim that once it is installed that you can get keystrokes, screenshots etc. I installed it remotely through an email attachment but nothing worked. I emailed their tech support several times over a few weeks with no reply. When someone finally replied they told me that I needed to have access to the target computer to set it up. I do not have access to it and that makes the remote installation pointless. They refuse to help or answer any questions and just decided to ignore me. I asked for a refund because they falsely advertise their product but they refused. This company falsely advertise what their product can do and their support service is horrible. Don't waste your money buying anything from them. They ripped me off.
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1 comment
#1374775

I feel your pain, man! I have recently bought this “undetectable” piece of ... hmm, “softart”, and it was immediately detected by the Windows built-in antivirus software )))) So they adviced to add exclusions to the antivirus to make it work, I’d rather put a big label on that computer)) I only wish I saw your comment yesterday (((

ID
#985969 Review #985969 is a subjective opinion of poster.
Product
Spytech Software And Design Monitoring Software
Cons
  • Rip off
Reason of review
Not as described/ advertised
Loss
$53

Do not Confuse spytech-web.com with Spytech in Canada

There are many unhappy customers with spytech-web.com in the U.S., a company that markets a spyware called Spyagent. Please note: the company is spytech-web.com. Please do not confuse that company with Spytech in Canada. Spytech in Canada has no connection with them, not do we sell that product which has "pissed off" so many customers. Our website is spytech.com. Their website is spytech-web.com. Yes, very similar, but we are not the same company. We have been supplying Canadians with quality surveillance equipment for over 25 years, every product with a one year warranty. We don't sell "spyagent". We are not spytech-web.com
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1 comment
#880799

'Anonymous',

We have been in business for over 15 years, with SpyAgent alone having over 100,000 satisfied users. SpyAgent is considered one of the top computer monitoring solutions available, and has earned countless top reviews and ratings in the 14 years it has been developed and sold, and rarely is a customer unsatisfied with its abilities. If they are, we refund their order if we are unable to address their concerns, plain and simple.

ID
#541650 Review #541650 is a subjective opinion of poster.

Spytech Spyagent

I wish I would have done more research. Reviews had rated it in the top 5, but if you search 'spytech spyagent refund', you get all the dissatisfied reviews. This product is not easy to use at all. I kept having to reinstall the program after shutting my coumputer down. Half the time, the keys to open the program would not open it and there was no other way to get into it because it is 'stealth' version. And no refunds! Just wasted money when I ended up getting a free program off the internet. Please do lots of research before buying.
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7 comments
#878896

This product is marketed in the U.S. by a company with a similar name as ours.

We do not sell that product, nor do we have any connection to that company. Yes, we have seen several complaints about that product, but please do not confuse them with Spytech in Canada.

#878894

Please be aware that this complaint has nothing to do with Spytech in Canada. We do not sell the product mentioned by this customer - it is marketed by a company in the U.S.

with a name similar to ours. Yes, we have seen many negative reviews about that product, but we have absolutely no connection to that company or it's products.

#753744

THIS PRODUCT HAS NOTHING TO DO WITH SPY TECH IN CANADA.

SPY TECH IN CANADA IS NOT AFFILIATED IN ANY WAY WITH THE COMPANY CALLED SPYTECH (in U.S.A.) NOR DO WE SELL THE PRODUCT MENTIONNED IN THIS REVIEW.

PLEASE DO NOT CONFUSE US WITH THAT COMPANY.

#488191

1. Download instructions did not work

2. The Hot key provided worked twice and then stopped working altogether

3. The customer help desk (when you call) answers the phone and asks for your reference number and tells you that the e-mail support desk will contact you in 1-2 hours --really!!??!! What's the point of having a call-in number if you are not going to help resolve issues over the phone?

Summary

Net results - after $80 and a week later I do not have a program that works...and because it is "stealth" you can't even tell if the *** thing has been installed or not!

Based on the other reviews from the site, I guess I will contact credit card company and dispute the charge.

#480171

I tried installing this program 4 times and it didn't work. After reading the instructions page they linked to as well, I was sitting in front of the computer for hours.

Asked for a refund but they refused. THIS SOFTWARE IS A FRAUD!!!

#221410

I bought spy agent software from spytech based purely on reviews but at first the product wouldn't install, then after numerous phone calls to the help desk and ticket "postings" on the website it did install. Then I got the sysdiag error message and the product wouldn't run, so tech support had me DISABLE certain software features until it did run.

Imagine now the software ran but wouldn't perform ALL advertised functions. So next it turns out that it wouldn't monitor anything but the administrator account and then the sysdiag error message returned. I don't have the time, (about 25 to 30 hrs invested so far) to continue to call the tech line or post tickets on line. I wanted my refund, they said all sales were final and could they access the pc remotely to install it for me?

Of course not! If it doesn't work after 3 weeks then I DESERVE to get my money back, I don't want anyone in my pc.

#209387

I agree, I purchased this software based on good reviews, but should've searched complaints. This program doesn't work properly, and everytime you bring up refund, they ignore it and give you vague instructions. Don't waste your money.

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ID
#199170 Review #199170 is a subjective opinion of poster.
Location
Salt Lake City, Utah

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