Spyder Active Sports
Spyder Active Sports Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Spyder Active Sports has 1.0 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Decent winter wear.
Cons: Horrible customer service and returns.Recent recommendations regarding this business are as follows: "There are better winter wear companies with lifetime warranties with excellent customer service.", "STAY AWAY".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Spyder Active Sports has 1.0 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Decent winter wear.
Cons: Horrible customer service and returns.Recent recommendations regarding this business are as follows: "There are better winter wear companies with lifetime warranties with excellent customer service.", "STAY AWAY".
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Abruptly took loyalty points away
Long-time member as well as my friends and family. They sold the company and sent an email on Feb 5th stating ahead till the 16th to use loyalty points.
I did not see the email. Spyder has our phone numbers and could have sent a text. I had a lot of loyalty points.
Contacting customer care, I talked to Jose and Miguel.
Both told me that there is no middle ground. The points are gone.
I stated that the loyalty program username I used was still active. The points should have never been erased.
I understand not offering the ability to earn points. The points that I acquired under the loyalty program should have been kept and honored by Spyder.
Hope you don't have to return anything; it's a nightmare. Everything with Spyder's customer care is an uphill battle.
I spent thousands of dollars at Spyder and saved my points to use them this season to get very expensive leather jackets for my twin boys, which now I cannot afford. They offered nothing but a hollow sorry.
- Decent winter wear
- Horrible customer service and returns
Preferred solution: Compensation for all the points that I lost that should’ve never been taken away.
User's recommendation: There are better winter wear companies with lifetime warranties with excellent customer service.
Gallatin, Tennessee
First responder discount
Offered first responder discount and cannot get anyone to send me link . Filled out forms feb13th . Multiple emails sent to get link sent with no luck
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo response
I have been waiting for a first responder discount email. Cannot get a responds and my trip is at the beginning of March
Preferred solution: Discount for first responder
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion about different jackets for children
No one responded to my inquiry. Then they asked for a review. Customer service number does not work.
Preferred solution: An answer to my question. Either by email or call. A working customer service number.
Impossible return policy! refusal to give out corporate phone no return calls!
Over the past few years, I have purchased over 14 ski. Parkas.
I directly ordered from their website. I returned only one for fit. Recently, I have one of my favorite parkas completely keep getting holes in the parka after gently washing it. I have spent over forty dollars having my tailor sew with thread the defects.
They Spyder have very crude policy of giving credit Their customer service lied to. Me about their phone no. Their warranty dept. REFUSED TO call me back.
Their life time return policy is completely untrue. As an attorney and a very good customer, I admonish anyone considering purchasing a parka from them to read my review.
Preferred solution: Full refund
User's recommendation: STAY AWAY
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Why weren’t you at those other companies you seem so aware of then?
I shop different stores at different time depending where I’ll be snowboarding. Being an active snowboarder as well as my whole family.
I have winter wear for different regions n degrees of weather. Burton wouid never treat a customer like that and they would never talk to a customer like you are now. Spyder is going downhill.
I get the kids spyder gear because they grow out of it. As for me n my 2 older sons it’s Burton they are a truly a superior brand.