No customer service

Agent was fast enough to meet me at the cemetery to get my business. I called Adam Sprung 2X, one of the owners of Sprung Monuments, because I had a complaint about their agent. After getting the proposal I called them back to ask a few questions he was very rude and abrupt. *** me thought that the owner should know this. I called left 2 messages for Adam to call me back. His assistant assured me that he will call me back. I have not heard from him. So if you have no questions and don't care about customer care than this is the company for you
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ID
#869963 Review #869963 is a subjective opinion of poster.
Location
Bronx, New York
Cons
  • Poor customer service
  • No customer service
Reason of review
Poor customer service

Sprung has high prices, doesn't back up their 100% guarantee, and keeps your money.

After giving Sprung Monument my deposit, and before actually ordering gravestone, I found a local company that was cheaper and that guaranteed an equally good product without added charges. Sprung Monument refused to return my significant deposit. Sprung claims "100% guarantee" but didn't follow through. They kept 100% of my deposit after I told them I found someone better. Even though I lost my deposit with Sprung, I still went with the cheaper monument company. They were so much cheaper than Sprung I hardly lost anything. And I got to work with a monument company who was much nicer than Sprung, harder working than Sprung (went to the cemetery to make sure it would match existing gravestones), and delivered a high quality product. Sprung turned out to be a big-name rip-off. Thoroughly check your alternatives before committing to Sprung. After you check other monument companies, it's likely you'll find another monument company that's cheaper than Sprung, more trustworthy than Sprung, and equally good.
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2 comments
#1178412

Who did you end up using. We are involved with Sprung and are getting the runaround.

Please help! I'd love to bring my business where you did.

#1486131
@PissedConsumer1178412

St. Charles Monuments. Fair pricing and faster timeframe.

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ID
#521279 Review #521279 is a subjective opinion of poster.
Location
Wausau, Wisconsin
Loss
$500
New Reviewer

Sprung Monuments NJ Despicable method of building customers

Spring Monuments 402 Park Street Hackensack New Jersey 07601 preys on the public for business. They have people working for them soliciting business by finding obituaries in the local paper. Then by doing a search on the Internet they find relatives names and address. Then they send correspondence to that person or persons found with the search. Their information accuracy is only speculative. People receive a condolence and a pitch for services from Spring Monuments. This type of correspondence is disturbing especially if you have NOT lost a loved one. How can they target people with false information of that nature? This is Despicable Practice and should not continue.
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1 comment
#748687

All monument companies do that. They are mearly offering their services to a consumer who may not otherwise know where to purchase a once in a lifetime item.

ID
#216203 Review #216203 is a subjective opinion of poster.
Location
Rutherford, New Jersey

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