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Won't take responsibility for their own error

I had a customer who required bypass shutters for french doors with a window on each side. Since I had not done bypass before I thought I could get help. I spoke with 2-3 people explaining my circumstance and sent sketch with measurements. I could never get a direct answer. When I did place order I was asked total with, which was on sketch. Long story short, I received panels all the same size. They just divided the total with number of panels, which did not enable customer to open door ( which I sent pics) So now my customer who has been waiting since May, still doesn't have correct size shutter panels. Springs Window Fashions is offering 50% discount on remake, which I am NOT accepting. They just need to admit they dropped the ball when I was counting on them to help with this order. They sent me an email of remake sizes, so why didn't they do this to begin with?? I want correct panels to be made, and I will return panels that do not fit. I have been going back and forth with this issue and I need to finish this job.Not recco

User's recommendation: Not recommending!

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ID
#2190282 Review #2190282 is a subjective opinion of poster.
Location
Middleton, Wisconsin
Loss
$2000
Preferred solution
Deliver product or service ordered

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